Analyzing Normal Operation Problems - IBM DS8000 User Manual

Data migration
IBM provides a service through Global Services to help you with your data
migration needs. Contact your IBM representative for more details.
Command Line Interface (CLI)
IBM provides a service through Global Services to help you with using the DS8000
CLI in your system environment. Contact your IBM representative for more details.

Analyzing normal operation problems

Try the following actions to resolve a problem.
When the storage unit encounters a error that requires action, it illuminates one of
the message lights on the expansion enclosure. Also informational messages are
issued through the storage unit when special events occur.
If your warranty covers the storage unit or you have a service maintenance
agreement, you can respond in the following way:
v Contact your authorized service representative.
v Describe the error message, error code, or problem that you have observed.
Note: Your warranty agreement or service maintenance agreement might be
affected if you perform your own maintenance.
Use the following topical descriptions of the messages generated by or through the
storage unit to help you describe the problem to your service representative.
Managing informational messages from the storage unit
Informational messages are issued through the storage unit as special events occur.
Your system administrator determines how these messages should be handled.
Type of informational message
An informational message is issued when your service provider runs the
customer-notification diagnostic test. This test verifies that e-mail messages are
being received by those who should receive them. You need to attach your LAN to
the DS Network to receive e-mail messages from the storage unit.
Managing the storage unit error messages
The storage unit generates error messages when it detects a situation that requires
customer action. This section describes the type of information provided so that
you can take the necessary steps to resolve the error condition. In most cases you
will need to call your IBM service representative. By providing the listed
information your IBM service representative will have an idea where to begin to
resolve the problem.
Purpose
The error messages from the storage unit typically contain the following fields.
Product manufacturer ID and date
The ID of the storage unit and the date that it was manufactured.
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Appendix. Troubleshooting and analyzing problems