Obtaining Services For A Storage Unit - IBM DS8000 User Manual

Presenting time
Description
User action
Product-specific alert traps 1 and 2
Product-specific alert traps contain the identifier that the storage unit assigns for
the particular problem that caused the trap. The character string Problemid=n
(where n is the problem identifier) is in the description field of the trap. The
function for generic, trap-6, product-specific trap 1, and trap 2 on the storage unit
is the same. Product-specific alert trap 1 is set as the default.
Product-specific alert traps 1 and 2 generate the following information:
yyyy/mm/dd hh:mm:ss zzz
data
partnumber
Product-specific alert traps 3, 100, 101, 102, 200, 202, 210, 211,
212, 213, 214, 215, 216, and 217
These alert traps generate the following information:
yyyy/mm/dd hh:mm:ss zzz
description
data

Obtaining services for a storage unit

The following are IBM services that you can obtain to benefit the processing
associated with your storage unit.
Hardware problems
The storage unit is capable of remote error notification and remote support for
those machines that are under warranty or a maintenance agreement. An IBM
service support representative (SSR) configures your storage unit for remote service
during installation.
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DS8000 User's Guide
The time and date of the most recent problem report.
The description of the error condition for the problem ID.
The recommended actions that you need to take to resolve this error
condition.
Provides the time and date of the most recent problem occurrence. (zzz
represents the time zone.)
Provides the following detailed information about the trap:
v Storage unit machine type
v Model
v Serial number
v Problem ID
v Severity
Provides the resource unit and part number.
Provides the time and date of the most recent problem occurrence. (zzz
represents the time zone.)
Provides ashort textual description of the trap.
Provides detailed information about the trap.