Changing Acd States; Signing In - Polycom VVX 201 User Manual

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Changing ACD States

In order for an agent to change their ACD state from a Polycom VVX 201 phone, ACD functionality
needs to be enabled on the phone. To do this, please contact Nextiva Support.

Signing In

To sign in to a queue, press the ASnIn softkey at the bottom of the screen (Figure 6-1).
Figure 6-1: ACD Sign In Softkey
After signing in to the queue, the icon to the left of the extension changes to reflect the new status,
and the Agent State displays as Available in the upper-right corner of the screen. From this point on,
the agent will receive calls from any queues to which they are assigned (Figure 6-2).
Figure 6-2: Available
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