Polycom VVX201 Owner's Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. Telephone
  5. VVX 201
  6. Owner's manual

Polycom VVX201 Owner's Manual

Hide thumbs Also See for VVX201:
Table of Contents

Advertisement

Quick Links

See also: Full User Manual , User Manual
Polycom VVX201
Owner's Manual
Version 1

Advertisement

Table of Contents
loading

Related Manuals for Polycom VVX201

Summary of Contents for Polycom VVX201

  • Page 1 Polycom VVX201 Owner’s Manual Version 1...

  • Page 2: Table Of Contents

    Choose a Default Transfer Type ....................23 Transfer a Call ..........................23 Parking and Retrieving Calls ......................24 Parking and Retrieving Calls ..................... 24 Ignoring or Rejecting Incoming Calls ....................25 Ignore Incoming Calls ........................ 25 User Guide for Polycom VVX201...
  • Page 3 Update a Contact’s Information ....................35 Delete a Contact ......................... 35 Manage Buddy Lists, Favorites, and Contact Lists ................37 Managing Favorites ........................... 37 Add Favorites ..........................37 View Favorites ..........................37 Reorder Favorites ........................38 User Guide for Polycom VVX201...
  • Page 4 Connecting a Wireless Adapter to Your Phone ................. 54 Connect the Wireless Adapter ....................54 Maintenance Tasks .......................... 55 Investigate Phone Warnings ......................55 Remove Warnings ........................55 Restart the Phone ..........................56 Update the Phone Configuration ...................... 56 User Guide for Polycom VVX201...
  • Page 5 Part 15 FCC Rules ........................57 Class B Digital Device or Peripheral ..................57 Modifications ..........................58 Installation Instructions ......................58 Plug Acts as Disconnect Device ....................58 WARNING Electrical Safety ......................58 Hearing Aid Compatibility (HAC) ....................58 User Guide for Polycom VVX201...

  • Page 6: Before You Begin

    Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. Who Should Read this Guide? This user guide contains overview information for the Polycom® VVX® 201. This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about their phone features.

  • Page 7: Get Started

    Use the following figures and tables to understand your VVX phone’s hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available on your phone’s support page on Polycom Voice Support. User Guide for Polycom VVX201...

  • Page 8: Vvx 201 Phones Hardware

    You can also use the dial pad keys to select menu items that have index numbers. Microphone Transmits audio to other phones. Volume keys Adjust the volume of the handset, headset, speaker, and ringer. Mute key Mutes local audio during calls and conferences. User Guide for Polycom VVX201...
  • Page 9 Lines and Calls screen from the Home screen. Screen Shows a 2.5-inch diagonal screen that enables you to view menus and data. Message Waiting Indicator Flashes red to indicate when you have new messages. User Guide for Polycom VVX201...

  • Page 10: Secure Your Phone With The Security Slot

    By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information on securing your phone.

  • Page 11: Calls Screen

    To display the Lines screen: • From the Home screen, press the Home key When you have multiple calls on your phone, the number of calls you have is displayed next to the line number. User Guide for Polycom VVX201...

  • Page 12: Understanding Phone Icons And Status Indicators

    Status Indicators and Messages for the VVX Camera. Phone Icons on VVX 201 Phones Missed call Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Voice Shared line with a held call User Guide for Polycom VVX201...

  • Page 13: Entering Information In Data Fields

    The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard. Mode and Encoding Options Mode Options Encoding Options Abc (to capitalize the first letter only, and use lowercase for the remaining letters) ABC (to enter uppercase only) abc (to enter lowercase only) User Guide for Polycom VVX201...

  • Page 14: Enter Information Using The Dial Pad

    Wait one second, and enter the next character. Enter a number Select Encoding or Mode, and select 123, or press a dial pad key repeatedly to enter the number that displays on that key. User Guide for Polycom VVX201...
  • Page 15 Press the Delete key, press the Backspace << soft key, or tap the delete soft key User Guide for Polycom VVX201...

  • Page 16: Audio Calls

    • Switch among the Handset, Headset, and Speakerphone • Mute and Unmute Audio • End Audio Calls Placing Audio Calls You can place audio calls on your phone, and you have the option to use the handset, the speakerphone, or a headset. User Guide for Polycom VVX201...

  • Page 17: Place An International Call

    To place an international call, enter it in 011[country code][number] format. Place Calls from Recent Call Lists In addition to the Dialer, you can place calls from the Recent Calls list, which has calls that were recently placed, answered, or missed on your phone. User Guide for Polycom VVX201...
  • Page 18 New Call screen. To call a contact from your directory: Select Directories. Choose a directory. From your directory, select a contact. From the Contact Information screen, select the contact’s phone number. Select Dial. User Guide for Polycom VVX201...

  • Page 19: Redial A Number

    Redial a Number Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact you call using the Redial icon or soft key. User Guide for Polycom VVX201...

  • Page 20: Answer Audio Calls

    • Select Answer. The active call is placed on hold, and the incoming call becomes active. If you don’t answer the call within 10 seconds, the Incoming Call screen disappears, and either the Calls screen is displayed. User Guide for Polycom VVX201...

  • Page 21: Switch Among The Handset, Headset, And Speakerphone

    Mute and Unmute Audio You can mute the microphone so other parties cannot hear you. Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all other parties when you mute your microphone. User Guide for Polycom VVX201...

  • Page 22: End Audio Calls

    LED light flashes on the line key for all phones except VVX 201 phones. Resume Calls You can view and resume all held calls in the Active Call, Lines, and Calls screens. User Guide for Polycom VVX201...

  • Page 23: Transferring Calls

    If the transfer type is set to Consultative, press Transfer after speaking with your contact. Cancel a Transfer If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you can cancel the transfer before it is complete. User Guide for Polycom VVX201...

  • Page 24: Parking And Retrieving Calls

    ª Press the Res soft key. ª Select New Call and dial the retrieval number. For example, dial 9001. Retrieve a Parked Call on Another Phone Anyone on your account can retrieve a parked call by dialing the retrieval number. User Guide for Polycom VVX201...

  • Page 25: Ignoring Or Rejecting Incoming Calls

    Reject Calls from a Contact You can send incoming calls from a particular contact directly to your voicemail. To reject calls from a contact: Navigate to Directories > Contact Directory. From your Contact Directory, select a contact. User Guide for Polycom VVX201...

  • Page 26: Rejecting Calls With Do Not Disturb

    You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts. Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call. User Guide for Polycom VVX201...

  • Page 27: Divert Calls To A Contact

    From the Forwarding Type Select screen, select your forwarding type, and select Disable. Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact. To divert incoming calls from a contact: Select Directories > Contact Directory. User Guide for Polycom VVX201...

  • Page 28: Initiating And Managing Audio Conference Calls

    You can join one active call and one held call into a conference call. If you have more than one call on hold, you can select a held call to join into a conference call with the active call. User Guide for Polycom VVX201...

  • Page 29: End Conference Calls

    After you split a conference call, you can resume one of the held calls. To split a conference call: • During a conference call, select the Split soft key. The conference call ends, and the two participants are held in two separate calls. User Guide for Polycom VVX201...

  • Page 30: Recording Calls On Vvx 201 Phones

    IP phone B drops off the call. To record a conference call: • During an active conference call, select *80. Browse Recorded Calls You can browse the recorded calls online in Teleweb control panel. User Guide for Polycom VVX201...

  • Page 31: Play Recorded Calls

    While you’re playing a recording, you can pause the recording, and resume the recording at any time. To pause and resume a recording: While the recording plays, press Pause button. Press Play button to continue playing the recording. User Guide for Polycom VVX201...

  • Page 32: Manage Call Lists And Directories

    In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries. To view call details: • Select Info next to a call record. User Guide for Polycom VVX201...

  • Page 33: Save A Recent Contact

    When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose to display all call types (the default). To sort Recent Call entries by call type: Select Type. Choose Missed Calls, Received Calls, or Placed Calls. User Guide for Polycom VVX201...

  • Page 34: Managing The Contact Directory

    A personal or work email address. • Favorite Index An index number that displays in your Favorites list. For more information about favorites, see Managing Favorites. • Label A label or title for your contact. User Guide for Polycom VVX201...

  • Page 35: View Contact Information

    From the Contact Information screen, select Edit or tap the Edit icon On VVX 201, phones, select Info > Edit. From the Edit Contact screen, update the contact’s information. Select Save. Delete a Contact You can delete any contact from the Contact Directory. User Guide for Polycom VVX201...

  • Page 36: To Delete A Contact

    From your Contact Directory, select a contact. From the Contact Information screen, select Info > Delete. A confirmation message is displayed, confirming that you want to delete the contact. Select Yes to delete the contact. User Guide for Polycom VVX201...

  • Page 37: Manage Buddy Lists, Favorites, And Contact Lists

    You can view favorites in your Favorites list in the Directory or the New Call screen. Favorites display consecutively according to their index number. The contact with the lowest number is displayed first. To reorder your favorites, see the section Reorder Favorites. To see your Favorites list: • Select Directories > Favorites. User Guide for Polycom VVX201...

  • Page 38: Reorder Favorites

    You can delete favorites to make room for new favorites. To delete a favorite: From your Contact Directory, select the contact. From the Contact Information screen, select Edit. From the Edit Contact screen, select Favorite Index, and delete the favorite index number. Select Save. User Guide for Polycom VVX201...

  • Page 39: Access Voicemail

    You can send, and access audio messages on VVX 201 phones. Access Voicemail and Video Messages Voicemail is available on Polycom VVX 201 phones. Your phone indicates when you have new voicemail and video messages in the following ways: • The Message icon on the Home screen displays the number of new messages you have • A Message icon with the number of messages is displayed in the status bar...

  • Page 40: Retrieving Messages When You Are Away From The Office

    While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you called back. User Guide for Polycom VVX201...

  • Page 41: Remove Message Alert

    To temporarily remove a message alert: • From the Home screen, navigate to Messages > Message Center and select Clear. All message indicators are removed for about one to two hours. User Guide for Polycom VVX201...

  • Page 42: Customize Your Phone

    Navigate to Settings > Basic > Preferences > Time & Date. From the Time & Date screen, do one of the following: ª Select Clock Date to change the date format. ª Select Clock Time to change the time format. User Guide for Polycom VVX201...

  • Page 43: Disable The Time And Date Display

    Navigate to Settings > Basic > Backlight Intensity. From the Backlight Intensity screen, select Backlight On Intensity. From the Backlight On Intensity screen, select the intensity you want, and select Back. The default is High. User Guide for Polycom VVX201...

  • Page 44: Change The Backlight Timeout

    Change Your Office Hours When you update your office hours, you specify when you start and how long you work each day. After your work hours, the phone is idle and goes into power-saving mode. User Guide for Polycom VVX201...

  • Page 45: Change Timeouts

    Select User Input Idle Timeout, and enter the number of minutes the phone should wait after a key press or screen select before starting power-saving mode. Enter a number between 1 minute and 10 minutes. The default is 10 minutes. Select Save. User Guide for Polycom VVX201...

  • Page 46: Changing Audio Settings

    To select a ringtone for a contact: From your Contact Directory, select a contact. From the Contact Information screen, select Edit. From the Edit Contact screen, select Ring Type and select a ringtone. User Guide for Polycom VVX201...

  • Page 47: Change The Volume

    You can increase the volume of your ringtone and the audio during a call. To change the volume of the ringtone or audio during calls: • Press one of the Volume keys to increase or decrease the audio. User Guide for Polycom VVX201...

  • Page 48: Use Accessibility Features On Your Phone

    Indicators can also indicate phone status and if certain features are activated (see Understanding Phone Icons and Status Indicators). User Guide for Polycom VVX201...

  • Page 49: Features For Vision-Impaired And Blind Users

    The “5” key has two bumps that let you easily discern the position bumps of other keys on the keypad. Large keys Large keys on the phone console enable you to easily access phone features and functions. User Guide for Polycom VVX201...

  • Page 50: Features For Mobility-Impaired Users

    Adjustable phone stand VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop (see your phone’s Quick Start Guide on Polycom Voice Support page). User Guide for Polycom VVX201...

  • Page 51: Extend Your Phone's Capabilities With Accessories

    Use Your Headset for All Calls You can set up your phone so that all incoming and outgoing calls automatically use your headset. To use this feature, you must enable and activate Headset Memory Mode. User Guide for Polycom VVX201...

  • Page 52: Using Electronic Hookswitch

    Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset’s user guide for the precise range restrictions. Feature Profile 37477: Using Headsets with Polycom Phones for a list of compatible headsets.

  • Page 53: Disconnect Your Headset

    If you want to disconnect or change your headset, you need to properly detach your headset from your phone. To disconnect a headset: Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode. Select Regular Mode. User Guide for Polycom VVX201...

  • Page 54: Troubleshoot Audio And Echo Issues

    Use the included power cord and plug one end into the back of the phone and the other end into the wall outlet. The phone will indicate that it is configuring itself. Once the phone has finished its configuration, it is ready to make and receive phone calls. User Guide for Polycom VVX201...

  • Page 55: Maintenance Tasks

    However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed each time your phone has a warning that you haven’t viewed. To temporarily remove warnings: • In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar. User Guide for Polycom VVX201...

  • Page 56: Restart The Phone

    Your system administrator may ask you to access a diagnostics menu on your phone to test its hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if connected), keypad mappings, touchscreen, and LEDs. See your system administrator for instructions on how to perform these tests. User Guide for Polycom VVX201...

  • Page 57: Safety, Compliance, And Disposal Information

    • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. User Guide for Polycom VVX201...

  • Page 58: Modifications

    In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.

Table of Contents