Wrap-Up - Polycom VVX 201 User Manual

Wrap-Up

Wrap-Up refers to the time after a call ends and before another call is routed to the agent's phone.
This is an optional state that can be enabled or diabled for your call center. If the administrator for
your Nextiva account has enabled Wrap-Up on the call center, then immediately after the last active
call ends on your Polycom VVX-201 phone, the icon to the left of the extension changes to reflect
the new Wrap-Up status, and the Agent State displays as Wrap-Up in the upper-right corner of the
screen (Figure 6-11).
From here, you can either wait for the default wrap-up time to expire (typically 30 seconds), or you
can press the More softkey at the bottom of the screen once, and then press the Avl softkey at the
bottom of the screen to go available immediately (Figure 6-12).
Figure 6-11: Wrap-Up
Figure 6-12: Wrap-Up Options
60 | P a g e
© Nextiva, All Rights Reserved