Hipath 3000 Error Messages (Entries In The Eventlog For Hipath 3000) - Siemens HiPath 3000 Service Manual

service.fm
Service
Guided Maintenance
12.3.2 HiPath 3000 Error Messages (Entries in the Eventlog for HiPath
3000)
Classification
Accrued errors are classified according to error class and error number. The three different er-
ror classes are described below:
Error Class A = Customer-related error
●
HiPath 3000 Manager E fails to issue a signal/message. Class A errors are indicated on
the optiPoint Attendant display. They can be corrected by the customer without service
support.
The following error messages are implemented at present:
– "Printer Alarm" (caused by paper out, for example)
– "Fan Failure" (caused by failure of the fan with HiPath 3500 or HiPath 3300)
– "Revisor Alarm" (caused by overflow of the log part of the MMC, for example).
– "Too Many Key Modules" (caused by attaching more than the maximum possible num-
ber of optiPoint key modules specified in Table 10-3)
Error Class B = Service-related errors
●
HiPath 3000 Manager E signals Class B errors, which can be automatically forwarded to a
service center.
Errors of this class are, for example, failure of the boards, individual ports, or trunks. You
can generally correct these errors by replacing the hardware, re-configuring the customer
database, or by working together with the carrier. Table 12-7 lists all Class B errors.
Error Class C = Development-related errors
●
HiPath 3000 Manager E fails to issue a signal/message.
Class C errors require diagnosis and problem analysis by specialists.
Class B Error Messages
The actions for correcting errors (specified in the table below) are described as follows:
Recovery Action
●
Action for correcting errors that are automatically triggered by the system software (for ex-
ample board reload).
Technician Action
●
Action that has to be performed by a service technician if the error is not corrected auto-
matically. This may be the case with hardware malfunctions or configuration errors.
12-48
P31003-H3550-S403-4-7620, 02/05
HiPath 3000 V5.0, HiPath 5000 V5.0, Service Manual