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Troubleshooting
Problem
Jams occur when I use TZe-R***
tape cassettes.
Version Information
Problem
I do not know the version number of
the firmware of my machine.
I want to confirm whether I am using
the latest version of the software.
Solution
Remove the TZe-R*** tape cassette from the machine, and then remove the
jammed ribbon.
Because the material used for the TZe-R*** ribbon is light and flexible, the
ribbon may jam if it contacts the parts of the tape exit slot.
When using TZe-R*** tape cassettes, position the machine so that the ribbon
exits straight out of the tape exit slot. In addition, make sure the discharged
ribbon does not hang down from the machine. The ribbon may jam if it touches
the tape exit slot.
In addition to these precautions, do not touch the ribbon during printing.
Solution
The version number and other information for the firmware can be confirmed
using the following procedure:
1 Select [Settings] in the Home screen using the
then press the OK or Enter key.
2 Select [Version Information] using the
OK or Enter key.
In addition, you can also use the following procedure.
1 Turn the machine on.
2 Press and hold the
(Feed and Cut) button for more than 10 seconds to
print the report. For more information, see Confirming the P-touch Labelling
Machines Settings on page 110.
(Use 24 mm or 36 mm tape.)
Use the P-touch Update Software to confirm if you have the latest version.
See How to Update P-touch Software on page 159 for more information about
the P-touch Update Software.
,
,
or
key, and
or
key, and then press the
199
25
25
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