Figure 7-6 Incoming Built_In Aa Disa Call (Non-Acd Call) Example - Toshiba Strata DK40 Installation & Maintenance Manual

DK40 ACD Installation
007 MSS
007 203
Note: DISA callers cannot dial into an ACD Group.
Auto Attendant Transfers Call to ACD Group
007 MSS

Figure 7-6 Incoming Built_in AA DISA Call (non-ACD call) Example

A→
003 203
B→
003 ACD
C→
003 204
A→
B→
C→
Figure 7-7 Transfer Exchange Line to ACD Group Example
7-12
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
10:36 00:00;26 00;03
10:37 00:01;12
10:38 00:00;26 ACD
13:10 00:00;10 00;03
204 13:10 00:00;06
13:10 00:00;26
[DN] 203 Transfer Line 003 to ACD Group 01 (Dialling
[DN] 204 Answers Line 003 (Agent logged in and ready on 204)
[DN] 204 Hangs up
ACD Line Operation/Programming Considerations
Identifies DISA or Built-in AA call
Time call was transferred
Call connected to DISA or AA Time Duration
Ring before DISA or AA Answer
Time Duration
203
Caller dials 203, DISA or AA transfers to 203
Call connected to 203 Time Duration
Time 203 hung-up and call disconnected
[DN] connected to Line 007
Line Number
203 Transfer Time
203 Talk Time Duration
203 Ring before Answer Time Duration
Indicates Call Transfer to ACD Group
ACD
204
[PDN] of telephone that
answers the ACD transferred call
204 Ring before Answer Time or
Queue Time
204 Talk Time
204 Discconnect Time
Strata DK40 I&M Manual Spring 1999
+ )
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