Toshiba Strata DK40 Installation & Maintenance Manual page 269

ACD Installation Guidelines
Step 6: Connect Announcement Devices
Connect the digital announcement devices that are used for each ACD Group (queue) to the
appropriate station ports. Digital announcers can be connected to any RSTU/PSTU or
KSTU3 standard telephone ports.
See Chapter 4 – DK40 Universal Slot PCB Wiring
standard telephone ports.
Use Program 14-3, Code 1, 2, and 3 to assign digital announcers to standard telephone
ports. Use Program 14-3, Code 5 and Program 14-5XX to configure the queue
announcement pattern for each ACD Group.
Step 7: Connect Music Sources
Connect the music source for each ACD Group (queue) to the appropriate station port or to
the CTU MOH jack. Music sources can be connected to RSTU, PSTU or KSTU3 station
ports or to the CTU MOH jack.
Installation" on Page
See Chapter 4 – DK40 Universal Slot PCB Wiring
Important!
Each ACD Group can have a separate music source or Groups can share music sources in any
combination.
Music source port assignments are made in Program 14-3, Code 4. Music source timers are
set in Program 11-5 (1, 2, and 3).
Step 8: Install ACD to Strata DK40 Built-in Auto
Attendant (AA) Integration
If ACD calls route to an ACD Group via the Strata DK40 built-in AA, install and program the
AA per
Installation
Auto Attendant "single digits" are assigned to ACD Groups in Program 09.
Step 9: Assign ACD to Toshiba Stratagy AA Integration
If a Toshiba Stratagy AA must answer calls and transfer exchange lines to ACD Groups,
assign the exchange lines to ring the Strata DK40 standard telephone ports connected to the
Stratagy AA in Programs 81~89. DDI calls can also be assigned to ring the Toshiba Stratagy
AA ports using Programs *09 & 71~75.
Also program the appropriate Strata DK40 station ports to interface with the Stratagy ports in
Program 31.
Program the Stratagy AA to recall (hookflash) and dial &739;; to transfer calls to ACD
Groups (where XX = the ACD Group Number: 01~08).
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
6-9.
If connecting a music source to RSTU, PSTU or KSTU3 standard telephone
ports, an isolation transformer may be required as shown in
protect the music source from excessive current/voltage.
"Strata DK40 Built-In Auto Attendant (AA)" on Page 6-51
.
Diagrams for MDF wiring to appropriate
See Figures 6-3, 6-4, 6-5
Diagrams for wiring information.
DK40 ACD Installation
and "Alternate BGM Source
Figure 6-4
of Chapter 6 – Peripheral
to
7-5