Beneficial Options Available In Goldmine 95 - Toshiba Strata DK40 Installation & Maintenance Manual

Computer Telephony Integration

Beneficial Options Available in Goldmine 95

Goldmine has many capabilities for customising the application for the user. The following
is not intended to provide a complete description of these capabilities and the installer should
rely upon the Goldmine manuals for specific details.
Dialling All Numbers as a complete number
Your application may have to dial all calls using the complete national/ international number.
Goldmine uses the Dialling Preferences of Windows 95 to determine the home area code, and
it automatically strips these digits from the dialled number before dialling. To resolve this
issue two methods are available:
Change the area code in Windows Dialling Preferences to an unused code. With this
adjustment, Goldmine can send all numbers as 11 or less digits. This could create a
problem if other programs, such as a fax application, use the same setting. In this case
the area code would have to be entered correctly.
Create additional prefixes and suffixes to customise the dialling of your number by
using the PREDIAL.INI file in Goldmine. Details can be found in the Goldmine
Reference Manual under Customising Goldmine.
Create a plan to dial all digits when the Windows Dialling Preferences area code is
preset by using a text editor to edit the PREDIAL.INI file. For our example we are
using area code 121. Input the following parameter into the PREDIAL.INI file:
[Prefix]
121=0-121
Goldmine allows you to add functions to the File Menu or the Main Menu Bar in Windows.
To add these customised functions, you have to add the new item to your USER.INI file. The
DDE interface between StrataLink and Goldmine is used to create functions that provide
these additional controls of your Strata DK calls.
Note
In the example below, you can see how the new functions for handling calls are added. Type
these lines in the [File Menu] section of your USER.INI file
using a text editor if it exists. If it does not, you have to add the section by typing [FileMenu],
and add the new functions below the [FileMenu] line.
[FileMenu]
Opt1=Hangup, STRATLNK,[Hangup]Disconnect the current call
Opt2=Answer,STRATLNK,[AnswerCall()]Answer the ringing line
Opt3=ACD Calls,STRATLNK,[Answer,4]Answer only the specified line. In this case,
the calls on the ACD Button.
8-46
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
The "USER.INI" file name is the user name of the last person who logged on. For
example, JERRY.INI, for the user Jerry.
Beneficial Options Available in Goldmine 95
Strata DK40 I&M Manual Spring 1999