Goldmine '95 Installation Guidelines - Toshiba Strata DK40 Installation & Maintenance Manual

Computer Telephony Integration

Goldmine '95 Installation Guidelines

Getting Started
Install the Toshiba TAPI Service Provider by inserting Disk #1 in the floppy drive and
use Windows, Run ... and enter A:\SETUP. Follow the instructions provided by the
Install Wizard. (See Section 1 of this document.)
Install Goldmine '95 by following the installation instructions in the Goldmine '95 User
Guide.
Enabling the Interface
To provide a full desktop dialling and screen-pop interface between the Toshiba StrataLink
and Goldmine 95:
In the directory where Goldmine is installed (default is "C:\Goldmine"), add the
following two lines with a text editor or word processor to each of the INI files. The
INI files are named after each user. For example, user "Jerry" would have a USER.INI
file named "JERRY.INI".
[Modem]
DDEDial-Dial,STRATLNK,[Dial,"%s",""]
If the phone set-up uses a trunk access code to dial outside the Strata DK system, then
the trunk access code can be included, as shown below, using Dial 9 as the access code.
[Modem]
[DDEDial-Dial,STRATLNK,[Dial,"9, "%s",""]
Note A Comma was added as a pause to ensure dial tone is returned prior to dialling.
If the user wants all calls to be placed using a specific line, for example, a
telemarketing application in which the user is assigned a specific line for all their calls,
then the following string can be used to assign that line to a specific button on the
phone:
[Modem]
[DDEDial-Dial,STRATLNK,[Dial,"9, "%s","x"]
Note Were "x" is the number of the key that the call is to be made on. Key numbers
8-42
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
This is not needed if Dial 9 accesses LCR.
on the DKT start at "0" from the bottom left key to "19" at the top right of the
keystrip.
Goldmine '95 Installation Guidelines
Strata DK40 I&M Manual Spring 1999