Error Messages - Gerber Solara ion Owner's Manual

CHAPTER 8
Troubleshooting

Error Messages

The following error messages may appear on the Gerber Solara ion display indicating a
problem. Follow the recommended action to correct the error. If the error persists, seek technical
assistance from an authorized dealer or Gerber Service.
Error Message
Internal Error –
Cycle Power
USB Error
Multiple Inks Empty
CYAN Empty
MAGENTA Empty
YELLOW Empty
BLACK Empty
Ink Drawer Error
Print Gap Error
Data Link Error
Vacuum Pressure
Error
Waste Tray Error
4/29/10 Rev G
Description
Displays when an abnormal condition
occurs within the system which can
not be handled by a standard error
message.
USB communication has failed.
Multiple ink pouches are empty or not
installed correctly.
Cyan ink pouch is empty.
Magenta ink pouch is empty.
Yellow ink pouch is empty.
Black ink pouch is empty.
Ink drawer is open or switch is
damaged.
Material size is too thick or there is a
problem with the print gap sensor.
Data cable connection is bad, encoder
strip is damaged, carriage is not
moving, a board is damaged, or there
is a Y-axis or static electricity issue.
There is a problem with the ink
vacuum system.
There is a problem with the waste ink
tray sensor or cable due to ink contact.
Recommended Action
Cycle power. Seek technical assistance
if problem persists. See Message Log
for more details. Copy of Message Log
may be sent to Gerber Service for
analysis.
Cycle power. See Message Log for
more details. Check system ground
connections. Check all USB cable
connections. If problem persists seek
technical assistance.
Check ink pouch installation. Replace
empty pouches. If problem persists
seek technical assistance.
Replace Cyan ink pouch.
Replace Magenta ink pouch.
Replace Yellow ink pouch.
Replace Black ink pouch.
Close ink drawer. If problem persists
seek technical assistance.
Material must be 1" (25.4mm) or less.
If problem persists when using
material within the thickness limit,
seek technical assistance.
Cycle power. Ensure that the ambient
humidity is within specifications and
the printer is properly grounded. If
problem persists seek technical
assistance.
Cycle power. Ensure that all purge
valve set screws are closed including
the overflow valve. Ensure that the
ink reservoirs are full. If problem
persists seek technical assistance.
Clean ink from tray and area
surrounding sensor. If problem
persists seek technical assistance.
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