HP netserver e 800 Service Manual page 63

Chapter 5
3. Remove the disk and close the drawer.
4. After you remove the disk, start the computer and try to open the drawer again with the Eject
Button or software commands.
5. If the drawer still will not open, replace the CD-ROM drive with a working unit.
Symptom:
•
The CD-ROM drive is not working properly
The CD-ROM drive that comes with certain HP NetServer models is a SCSI device; others are IDE devices.
If the CD-ROM drive does not work, do the following:
1. Review the basic SCSI installation guidelines to ensure a proper configuration.
2. In addition, check the following:
Verify correct drivers are installed.
◊ ◊ ◊ ◊
Verify a CD-ROM disk in the CD-ROM drive.
◊ ◊ ◊ ◊
Verify all internal drive cables are securely attached and functional.
◊ ◊ ◊ ◊
3. If the drive is a Hewlett-Packard CD-ROM drive, review the CD-ROM Installation Guide for any
special installation instructions.
4. Try installing a known good CD-ROM drive
5. If the problem persists, check for environmental problems that can damage disk media and disk
drive heads. Environmental problems result from:
Radiated Interference: Sources include communications and radar installations, radio/TV
◊ ◊ ◊ ◊
broadcast transmitters, and hand-held receivers.
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
◊ ◊ ◊ ◊
equipment may result in intermittent disk errors.
Symptom:
•
The NetServer won't boot from the CD-ROM
Use the Setup Utility to make sure the CD-ROM drive is bootable:
1. Review the Troubleshooting Checklist and Boot Device Priority
2. Run the Setup Utility.
3. Enable support for bootable CD-ROM.
Insert
paper clip
Troubleshooting
57