Page 1
Using Avaya 9601 IP Deskphone SIP Release 6.4 June 2014...
Page 2
Avaya customers and other parties through the Avaya written consent of Avaya can be a criminal, as well as a civil offense Support website: http://support.avaya.com or such successor site as under the applicable law.
Page 3
Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.
Contents Chapter 1: Introduction to the 9601 SIP Deskphone............. 8 .......................... 9 Overview ...................... 11 Scrolling and navigation ........................... 11 About icons ........................ 12 Call history icons ........................ 12 Presence icons ...................... 13 Administrative messages ........................ 13 Deskphone stand ....................... 14 Network information Chapter 2: Avaya Menu......................
Page 5
....................... 46 Extended searching ..................... 46 Viewing the details for a contact ...................... 47 Adding a new contact ........................ 48 Editing a contact .................. 48 Assigning specific ring tone to a contact June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Page 6
Picking up a call to another call pickup group .............. 69 Answering a call for a call pickup group member .................. 69 Calling someone in your intercom group ...................... 70 Tracing a malicious call ........................ 70 Recording a call Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Page 7
Chapter 17: Locking and logging in to and logging out of your deskphone.... 79 .................... 79 Logging in to your deskphone .................. 80 Locking and unlocking your telephone .................... 80 Logging out of your deskphone June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Chapter 1: Introduction to the 9601 SIP Deskphone Your deskphone provides many features that include: • Viewing and managing your calls, call logs, and contacts list • Customizing your deskphone • Accessing your voice mail • Using integrated WML browser Your administrator might not have configured all functions and features described in this user guide.
Figure 1: A 9601 deskphone Note: Your deskphone might have labeled buttons. The following table provides descriptions of buttons and features of the 9601 deskphones. The newer versions of the 9601 deskphones do not have these labels. Name Description Message waiting indicator An illuminated red light in the upper-right corner of your phone that indicates that you have a voice mail.
Page 10
Press History to view the history of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer..
The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Introduction to the 9601 SIP Deskphone Icon Description Presence icon indicating this contact's phone is busy with the Send All Calls feature active. This icon also designates that a feature is not available at this point of a call. Icon indicating the telephone is not connected to its network and is operating in "failover"...
To place the phone vertically for wall mounting, reverse the tab located under the switchhook in the top ear piece pocket and ensure that the handset is in the correct position. You need a small screwdriver to lift the tab and reinsert back the reversed tab. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Network information Your system administrator might ask you to check the phone or network settings to investigate problems. You can get network information from the Avaya Menu. The Low Network Quality icon on the top line of the phone display indicates if an issue with the network might be affecting call quality.
Web-based applications, get information about your phone and network settings, and log out. When you press Avaya Menu, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you:...
3. Press Change to select one of the following: • Yes: To display the Phone screen when you dial a number. • No: To remain on the current screen when you dial a number. 4. Press Save . Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
2. Press Select to select Options & Settings > Call Settings > Redial. 3. Press Change to select one of the following options: • One Number: To dial the last dialed number. • List: To display the last six dialed numbers. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and you start dialing a number when at the same time your deskphone receives a call, the deskphone presents this call to you instead of logging the call. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
4. Perform one of the following actions: • To add a favorite contact, press Contacts. • To add a favorite feature, press Features. 5. Press Select to choose the required contact or feature. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
9. Press Save or OK. 10. You may revert back to the default button labels by selecting Options & Settings > Application Settings > Restore Default Button Labels and pressing Default. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
• First deskphone that forwarded the call. Procedure 1. Press Avaya Menu . 2. Press Select to select Options & Settings > Screen & Sound Options > Call Fwd Ring. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
8. Repeat the last two steps until you find the ring tone you want for calls within your pickup group. 9. Press Save to make it your call pickup ring tone. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
The language option is available only if the administrator has enabled the option for your phone. 7. Select a display language. 8. Press Select or OK. 9. Press Yes to confirm the selected language. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
2. Press Select to select Options & Settings > Advanced Options > Headset Profile. 3. Press Change to select the profile that matches your headset. For more information on headset profiles that Avaya supports, see the document Avaya one- ®...
3. If you have already set up your credentials and do not want to change them, proceed to Step 5. To establish or change your credentials, select Email Name & Password and enter the following: • Your Microsoft Exchange server email user name. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Your deskphone includes WML Web browser capability to use additional applications. The applications available through the browser vary depending on how your system administrator has configured your deskphone. For more information, contact your administrator. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Avaya Menu Gain access to the browser through Avaya Menu. If you do not see the Browser option on Avaya Menu, Web applications are not available for your deskphone. Note: The 9601 deskphone does not support displaying images through the browser.
To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. For more information, see Displaying the Phone screen on receiving a call on page 17. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Procedure 1. Press Mute during a call so that the other person on the call cannot hear you. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
• Call the person from the contacts list or from the history list. 3. To complete the transfer, perform one of the following actions: • Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your deskphone. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your deskphone. • Press the Complete softkey. Result Your deskphone transfers the call to the selected number. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Some call servers call back to confirm the emergency status. The phone automatically answers the incoming call on the speaker by going off-hook. 3. To end the emergency call, press End Call or press Speaker. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial numbers on page 64. 2. Select the number you want to call. 3. Press the Call softkey or the OK button. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Each time you press the dialpad, the list display shifts to match your input. You can also scroll up or down to locate the contact. 5. Press Call, OK, or the line appearance to call the selected contact. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
6. Enter the person's full or partial last name. 7. Press Search or the OK button to start searching the directory. 8. When the person you want displays, press Call to call the person. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
2. Press the line button corresponding to the line with the link or press OK. Result The deskphone starts a call to the person or number associated with the click to dial link. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
1. Gain access to the Features screen. 2. Press Select or the corresponding line button to activate the feature. Activating call forwarding About this task Use this task to forward your calls to a specified number. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
1. Press the right navigation button to gain access to the Features screen. 2. Select the active call forwarding feature that you want to turn off. 3. Press OK . June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
This feature is applicable only for a conference call of the AST 1 type. Procedure 1. From the Phone screen, select your active call. 2. Press Drop once the conference is up. The deskphone drops the last added person from the conference. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
When you make a call on a bridged line, you are using another phone user’s line. The caller ID associated with the call you are making might show the call as coming from you or coming from the Using Avaya 9601 IP Deskphone SIP June 2014...
1. During an active bridged call, scroll right from the Phone screen to access the Features screen. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
• Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on the bridged appearance. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
• To edit the contact information, press More > Edit. Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 46. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Selecting Details is the only way to dial a second or third number for a contact. 4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
8. If you have another number for this contact, select the next field and repeat Step 5 to Step 6. You can add up to five additional numbers for this contact, but you can designate only one number as primary. 9. Press Save or OK. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
8. Press Save. Deleting a contact Procedure 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Yes to confirm or No to cancel. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
3. To copy a contact from the Exchange server to the contacts list, press +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Press Save. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Calling a person from the call history on page 36. Viewing the call history Procedure 1. Press History. You can go to the top of the list by pressing History again. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
4. If necessary, edit the name and telephone number. 5. Press Save. Removing an entry from call history Procedure 1. Press History. 2. Select the number you want to delete. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
• To turn off logging your calls, select History. • To turn off logging the bridged lines, select Log Bridged Calls. 4. Press Change or OK to turn call history logging on or off. 5. Press Save. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
About this task The deskphone displays your presence status on the top line that you can change manually. Procedure 1. Press Avaya Menu. 2. Press Select to select My Presence. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
1. Press Avaya Menu. 2. Press Select to select Options & Settings > Advanced Options > Presence Integration. 3. Select Away Timer and change the value to On. 4. Select Away Timer Value. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Page 55
Enabling Away Timer 5. Enter the time in minutes. You can enter any value in the range of 5 to 999. 6. Press Save. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
• The monitoring deskphone setting that enables the deskphone to override the call redirection feature that is active on a monitored deskphone ® For more information to set the overriding permission on SMGR, see Administering Avaya Aura System Manager. The following table shows different icons of the Team Button feature.
30 seconds. If no one answers the call during this time, the system redirects the call to the redirected number. Using Avaya 9601 IP Deskphone SIP June 2014...
3. To complete the transfer, perform one of the following actions: • Press the Complete softkey. • On-hook the handset. • Press the Speaker button. Related Links About Team Button on page 57 Assigning ring tone to a monitored station June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Page 60
2. Select Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. Scroll through the list to select the monitored deskphone. 4. Select the required ring tone from the list. Related Links About Team Button on page 57 Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
On the Phone screen, use the right navigation button to gain access to the Features screen. To return to the main Phone screen, press Phone or scroll to the left. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
70 Audix Record Making a priority call on page 71 Priority Call Send All Calls on page 38 SendAllCalls, SAC, or SAC with a third-party's extension, if applicable June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Procedure 1. From the Phone screen, scroll right twice to display the System Numbers menu. 2. Scroll to the line to which you want to assign a label or number. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
3. Press the number(s) that corresponds to the destination extension. 4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
If you used the CPN Block feature to block your extension's display on calls you make, you can change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties you call see your extension. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
2. Press OK or the corresponding line button to choose Call Unpark. 3. Enter the original extension from which the call was parked. 4. Press Enter or OK to release the call. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Picking up a call to another call pickup group About this task When your administrator has set up this feature, you can answer a call ringing at a phone in a call pickup group other than your own. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
3. Press the number(s) that corresponds to the destination extension. 4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before using the OTR feature, you must understand and comply with these laws. 3. Hang up to stop recording. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
2. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line button. 3. Enter the extension you want to call. 4. Press Enter or OK to immediately start dialing and deliver your message when the person you called answers. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and you start dialing a number when at the same time your deskphone receives a call, the deskphone presents this call to you instead of logging the call. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Using the EC500 feature, you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call. With this feature, you can June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
2. Scroll to Extend Call , and press OK to forward the call to your mobile phone. 3. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Chapter 15: Using the Calendar If your administrator has set up the Exchange Integration option through Avaya Menu > ® Advanced Options, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, the phone displays the Calendar label beneath your last call appearance on the phone screen.
• If you pressed More and want to re-display the previous set of softkeys, press More again. • To exit the calendar and return to the Phone screen, press More > Exit. Related Links Using the Calendar on page 75 Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Incoming calls may not reach you; such calls may go to voice mail. • Emergency calls may or may not work, depending on the stage of failover and the functionality available on the alternate server. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Page 78
• You can access the Web applications during failover. However, any “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Perform this task to log in to your deskphone. Avaya Deskphone SIP 6.3 supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.
The deskphone downloads the database when you log in to the deskphone again. Procedure 1. Press Avaya Menu. 2. Press Log Out to choose Log Out. 3. Press Yes when the deskphone prompts for confirmation. Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Page 81
Conference Calls Button labels adding a person on hold ..........personalizing ..............contacts Button labels, restoring to default labels ......20 adding from call history ..........51 calling a person ............deleting ................. June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Page 82
................. forwarding when busy or no answer ......66 Favorites Intercom group ..............69 setting up ..............Feature abbreviations ............Features about ................62 key repeat delay ..............accessing ..............62 Feature table ................63 Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...
Page 83
Speed Dialing Setting Autodial numbers ..........setting up ..............setting call pickup ring tone .......... switching deskphone ............Setting dialing options ..........Setting favorites ............19 Setting speed dial numbers .......... June 2014 Using Avaya 9601 IP Deskphone SIP Comments? infodev@avaya.com...
Page 84
..........Voice mail, logging in ............61 Voice Mail, transferring bridged call to .........43 Whisper page ...............71 wireless headset ..............wireless headset enabling ........... WML browser, browser ............28 Using Avaya 9601 IP Deskphone SIP June 2014 Comments? infodev@avaya.com...