Srtp Provisioning - Avaya 9601 Installing And Maintaining

Troubleshooting
application file and the HTTP/
HTTPS application stops
responding.
The user indicates an application
or option is not available.
User data disappeared when the
user logged off one deskphone
and logged into another
deskphone.
The deskphone displays "User
logged in at another location".
Login fails
Multiple call appearances on
incoming call.
A blank screensaver appears and
the phone does not immediately
respond to pressing the Phone
button

SRTP provisioning

SRTP is now supported (with TLS). To use SRTP, the network region codec set must have media
encryption set up for each region that calls may traverse.
When SRTP is provisioned in Communication Manager, the default cryptosuite used is 'aescm128-
hmac80'. The 9601, 9608, 9608G, 9611G, 9621G, 9641G, or 9641GS IP deskphone also assumes
August 2016 Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP
Resolution: Restart the phone.
Cause: The 46xxsettings script file is not pointed to accurately, or is
not properly administered to allow the application.
Resolution: Assuming the user is meant to have that application, verify
the 46xxsettings script file is properly specified for your system,
including case if your file server is UNIX or LINUX, and extension.
Then, verify all the relevant parameters.
Cause: Possible PPM problem.
Resolution: Contact the Session Manager administrator.
Cause: The extension entered by the user during login is currently in
use on another phone.
Resolution: Instruct user to log in with a different extension. Tell the
user to press the 'Retry' softkey, then enter new extension and
password. Or, have the user log in with the original extension, while
unregistered the extension from the other phone.
Cause: Invalid provisioning on Communication Manager or Session
Manager.
Resolution: Session Manager needs to point to Communication
Manager's PROCR interface for the "Media Server Admin Address."
Session Manager must point to a specially-provisioned PPM
Administration account on Communication Manager. The PPM
Administration account on the Communication Manager side must have
several specific parameters set. Specifically: login group must be
"susers" additional group must be "prof18" or equivalent shell access
must be "no shell access".
Cause: Provisioning problem.
Resolution: On the off-pbx-telephone station-mapping form, set the
Bridged Calls field to "none".
Cause: The server IP Address in the LOGO parameter is invalid or
unavailable.
Resolution: Correct/change the LOGO parameter in the settings file.
Deskphones SIP
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