Extension In Use - Avaya 9601 Installing And Maintaining

Extension in Use

, which requires manual intervention.
Possible error and status messages during installation of 9600 Series IP Deskphones
Message
Address Conflict
Bad Router
DHCP: CONFLICT
Finding router...
No Ethernet
Restarting...
SCEP: Failed
Subnet conflict
Updating: DO NOT UNPLUG THE
TELEPHONE
August 2016 Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP
Cause/Resolution
Cause: The deskphone has detected an IP Address
conflict.
Resolution: Verify administration to identify duplicate
IP Address(es).
Cause: The deskphone cannot find a router based
on the information in the DHCP file.
Resolution: Use static addressing to specify a router
address, or change administration on DHCP.
Cause: At least one of the IP Addresses offered by
the DHCP server conflicts with another address.
Resolution: Review DHCP server administration to
identify duplicate IP Address(es).
Cause: The deskphone is proceeding through boot-
up.
Resolution: Allow the deskphone to continue.
Cause: When first plugged in (or during operation),
the SIP IP deskphone is unable to communicate with
the Ethernet.
Resolution: Verify the connection to the Ethernet
jack, verify the jack is Category 5, verify power is
applied on the LAN to that jack, etc.
Cause: The deskphone is in the initial stage of
rebooting.
Resolution: Allow the deskphone to continue.
Cause: Simple Certificate Enrollment Protocol
(SCEP) has rejected a request for a certificate.
Resolution: Although the SCEP server connection is
terminated, startup continues. No action required.
Cause: The deskphone is not on the same VLAN
subnet as the router.
Resolution: Administer an IP Address on the
deskphone using static address or or administer
network equipment to administer the deskphone
appropriately.
Cause: The deskphone is updating its software
image.
Resolution: Allow the deskphone to continue.
Deskphones SIP
Comments on this document? infodev@avaya.com
Installation error and status messages
61