Installation Error And Status Messages; Dtmf Tones; Power Interruption - Avaya 9601 Installing And Maintaining

Troubleshooting
- Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS, Avaya
Communication Manager, and/or SIP Proxy server.
- If the deskphone is supposed to be powered from the LAN, ensure that the LAN is properly
administered and is compliant with IEEE 803.3af.
• If you are using static addressing:
- Use the VIEW Craft procedure to find the names of the files being used and verify that these
filenames match those on the HTTP/HTTPS server.
- Use the ADDR Craft procedure to verify IP Addresses.
• If the 9600 Series IP Deskphones are not communicating with the system (DHCP, HTTP, or
Communication Manager call server), make a note of the last message displayed. Consult the
system administrator.
• If you expect the deskphone to be IEEE-powered, verify with the LAN administrator that IEEE
power is indeed supported on the LAN.
Related links

DTMF tones

on page 60

Power interruption

on page 60
DTMF tones
SIP deskphones send DTMF tones according to the SEND_DTMF_TYPE parameter setting. The
default setting of this parameter sends DTMF "tones" as "telephone event" RTP packets per RFC
2833. Whether a non-SIP deskphone hears these DTMF tones depends on whether the Avaya
Communication Manager media resource converts the "telephone event" RTP packets into audio
RTP packets.
Related links
Error conditions on page 59
Power interruption
If power to 9600 Series IP Deskphone is interrupted while the deskphone is saving the application
file, the HTTP/HTTPS application can stop responding. If this occurs, restart the phone.
Related links
Error conditions on page 59

Installation error and status messages

The 9600 Series IP Deskphones issue messages in the currently selected language, or if the
deskphone is logged off, in the language specified by the SYSTEM_LANGUAGE parameter value. If
English is not the selected language, the deskphone displays messages in English only when they
are associated with local procedures, for example, the VIEW Craft local procedure.
Most of the messages described in the table appears only for about 30 seconds or less, and then
the deskphone resets. The most common exception is
August 2016 Installing and Maintaining Avaya 9601/9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones SIP
Comments on this document? infodev@avaya.com
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