Service And Support - HP ProLiant DL360 Generation9 Quickspecs

QuickSpecs

Service and Support

HP Technology
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and stability.
Services Connect to HP to help prevent problems and solve issues faster. Our support technology lets you to tap into
the knowledge of millions of devices and thousands of experts to stay informed and in control, anywhere,
any time.
Protect your
HP Care Pack Services enable you to order the right service level, length of coverage and response time as
business beyond
you purchase your new server, giving you full entitlement for the term you select.
warranty with HP
Care Pack Services
Optimized Support HP Proactive Care - Call to Repair commitment, 24x7 coverage, three year Care Pack Service
recommendation
Prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive
consultations when your products are connected to HP. Includes enhanced escalation management and the
industry's highest level of hardware support commitment – hardware will be returned to operating
conditions within six (6) hours after you open your case. Comes with collaborative software call
management with two hour call back to reduce troubleshooting.
As a leading global support provider for Microsoft, Red Hat, VMware, SUSE and other operating systems, HP
is able to simplify and shorten your time to resolution with one call for hardware or software
questions.
HP ProLiant Server Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption to
your IT and business operations.
Standard Support HP Proactive Care - 24x7 coverage, three year Care Pack Service
recommendation This service helps prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and
proactive consultations when your products are connected to HP. Includes four hour response for hardware,
and collaborative call management for software with a two hour callback.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HP ProLiant Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption to
your IT and business operations.
Related Services Data Center Platform Consulting Services
These services help modernize key systems and leverage new technology to support a changing business
climate and prepare you for the new style of IT. HP understands the needs of the data center of the future
and will serve as your guide for the journey.
Data Privacy Services
Protect your data through better media management. HP Data privacy services help manage and protect
sensitive data.
Factory Express for Servers and storage
HP Factory Express offers configuration, customization, integration and deployment services for HP servers
and storage products. Choose how your factory solutions are built, tested, integrated, shipped and
deployed.
HP Foundation Care
Hardware and software support services provide easy connection to HP to resolve support issues
quickly. Includes collaborative call management for industry leading software; full software support may
also be purchased, giving you one place to call for help.
Additional HP Care Pack services can be found at:
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
http://www.hp.com/services/dataprivacy
http://www.hp.com/go/factory-express
c04375623 – DA – 15033 North America — Version 10 — September 28, 2015
HP ProLiant DL360 Generation9 (Gen9)
http://www.hp.com/services/consulting
http://www.hp.com/services/foundationcare
http://www.hp.com/go/cpc
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