HP DL360 User Manual
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HP DL360 User Manual

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HP ProLiant DL360 G6 Server

User Guide

Part Number 517689-001
March 2009 (First Edition)

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Summary of Contents for HP DL360

  • Page 1: User Guide

    HP ProLiant DL360 G6 Server User Guide Part Number 517689-001 March 2009 (First Edition)
  • Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    System board components........................11 DIMM slots ........................... 13 System maintenance switch......................13 NMI jumper ..........................14 HP Systems Insight Display LEDs ........................ 14 Systems Insight Display LED combinations....................15 SAS and SATA device numbers......................... 16 SAS and SATA hard drive LEDs......................... 17 SAS and SATA hard drive LED combinations ....................
  • Page 4 Installing an expansion board ......................59 Installing a PCI-X riser board ......................60 HP ProLiant DL360 G6 PCI thermal - power option ..................61 HP NC522SFP Dual Port 10GbE Server Adapter option................64 Redundant hot-plug power supply option ....................64 HP Trusted Platform Module option ......................
  • Page 5 HP ProLiant Essentials Virtualization Management Software ..............80 HP ProLiant Essentials Vulnerability and Patch Management Pack ............81 HP Insight Server Migration software for ProLiant ................81 HP ProLiant Essentials Performance Management Pack ............... 81 HP Insight Control Environment Suites....................82 Redundant ROM support ........................
  • Page 6 Specifications ........................... 113 Environmental specifications ........................113 Server specifications ..........................113 Power supply specifications ........................113 Technical support........................116 Before you contact HP..........................116 HP contact information ........................... 116 Customer Self Repair ..........................116 Acronyms and abbreviations...................... 124 Index............................128...

  • Page 7: Component Identification

    Front panel components Item Description Hard drive bay 5 (optional)* Hard drive bay 6 (optional)* DVD tray/hard drive bays 7 and 8 (optional)* HP Systems Insight Display ("Access the HP Systems Insight Display" on page 21) Front USB connector Video connector...

  • Page 8: Front Panel Leds And Buttons

    Off = Identification is deactivated. Health LED Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "HP Systems Insight Display and LEDs ("HP Systems Insight Display LEDs" on page 14)".

  • Page 9: Rear Panel Components

    Item Description Status Power On/Standby button Green = System is on. and system power LED Amber = System is in standby, but power is still applied. Off = Power cord is not attached, power supply failure has occurred, no power supplies are installed, facility power is not available, or the power button cable is disconnected.

  • Page 10: Rear Panel Leds And Buttons

    *This expansion slot provides 75 W of power to an adapter, with an additional 75 W of power supplied by external power. Rear panel LEDs and buttons Item Description Status 10/100/1000 Green = Activity exists. NIC 1 activity LED Flashing green = Activity exists. Off = No activity exists.

  • Page 11: System Board Components

    Item Description Status UID button/LED Blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. Power supply 2 Green = Normal Off = One or more of the following conditions exists: • AC power unavailable •...
  • Page 12 Item Description SAS cache module connector Power button connector Hard drive data connector 1 (drives 1-4) Hard drive data connector 2 (drives 5-8) Processor 1 DIMM slots (9) Fan module 4 connector Processor socket 1 (populated) Fan module 3 connector Fan module 2 connector Processor socket 2 Fan module 1 connector...

  • Page 13: Dimm Slots

    DIMM slots DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the letter assignments for population guidelines. System maintenance switch Position Default Function Off = iLO 2 security is enabled. On = iLO 2 security is disabled. Off = System configuration can be changed.

  • Page 14: Nmi Jumper

    HP Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. The display provides status for all internal LEDs and enables diagnosis with the access panel installed. To view the LEDs, access the HP Systems Insight Display (on page 21).

  • Page 15: Systems Insight Display Led Combinations

    Item Description Status All other LEDs Amber = Failure Off = Normal For possible failure causes, see "Systems Insight Display LED combinations (on page 15)." Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event.

  • Page 16: Sas And Sata Device Numbers

    Systems Insight Display Health LED System power Status LED and color Power supply (amber) Amber Green • Redundant power supply is installed and only one power supply is functional. • AC power cord is not plugged into redundant power supply. •...

  • Page 17: Sas And Sata Hard Drive Leds

    SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been and blue received for this drive;...

  • Page 18: Fan Modules

    Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Flashing irregularly Amber, flashing The drive is active, but a predictive failure alert has been regularly (1 Hz) received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active, and it is operating normally. Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline.

  • Page 19: T-10/T-15 Torx Screwdriver

    T-10/T-15 Torx screwdriver The server includes a T-10/T-15 Torx screwdriver that ships on the air baffle. Use the screwdriver to loosen screws or thumbscrews, as needed, during procedures. Component identification 19...

  • Page 20: Operations

    Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 21: Access The Hp Systems Insight Display

    Secure the server by tightening the thumbscrews. Connect the peripheral cables and power cords. Access the HP Systems Insight Display To eject the HP Systems Insight Display: Press and release the display. Extend the display from the chassis. The display can be rotated up to 90 degrees.

  • Page 22: Remove The Access Panel

    Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 23: Remove The Air Baffle

    Remove the BBWC battery pack. Remove the air baffle Power down the server (on page 20). Extend the server from the rack (on page 20). Remove the access panel (on page 22). Remove the BBWC battery pack, if installed ("Remove the BBWC battery pack"...

  • Page 24: Remove The Pci Riser Board Assembly

    CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Install the air baffle. Install the BBWC battery pack, if removed ("Installing the BBWC battery pack"...

  • Page 25: Install The Pci Riser Board Assembly

    Lift the assembly to unseat the PCI riser boards, and then remove the assembly. Install the PCI riser board assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. Align the PCI riser boards with the corresponding connectors on the system board, and then install the assembly.
  • Page 26 Power up the server (on page 20). Operations 26...

  • Page 27: Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 28: Optimum Environment

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 29: Power Requirements

    • Provide a separate electrical circuit for the server. For more information on the hot-plug power supply and calculators to determine server power consumption in various system configurations, refer to the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/). Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes.

  • Page 30: Rack Warnings

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 31: Installing Hardware Options

    If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets. Use the following information when connecting peripheral cables and power cords to the server.

  • Page 32: Powering Up And Configuring The Server

    Item Description Power supply bay 1 (populated) Power supply bay 2 iLO 2/NIC connector Serial connector Video connector Mouse connector Keyboard connector NIC 2 connector NIC 1 connector USB connectors (2) *This expansion slot provides 75 W of power to an adapter, with an additional 75 W of power supplied by external power.

  • Page 33: Installing The Operating System

    For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD. Installing the operating system To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).

  • Page 34: Hardware Options Installation

    To install the component: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server (on page 20).
  • Page 35 Remove the fan blank. Install the fan module. Open the processor retaining latch and the processor socket retaining bracket. Hardware options installation 35...
  • Page 36 Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Hardware options installation 36...
  • Page 37 Align the processor installation tool with the socket and install the processor. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 37...
  • Page 38 Close the processor socket retaining bracket and the processor retaining latch. Remove the thermal interface media protective cover. Hardware options installation 38...

  • Page 39: Memory Options

    Install the heatsink. Install the air baffle (on page 23). Install the BBWC battery pack, if removed ("Installing the BBWC battery pack" on page 58). Install the access panel (on page 22). Slide the server into the rack. Power up the server (on page 20). Memory options IMPORTANT: This server does not support mixing RDIMMs and UDIMMs.

  • Page 40: Single-, Dual-, And Quad-Rank Dimms

    Channel Slot Slot number This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Mirrored Memory and Lockstep memory modes. This server supports both Registered PC3 DIMMSs (RDIMMs) and Unbuffered DIMMs (UDIMMs). DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes.

  • Page 41: Memory Configurations

    8500 = 1067-MHz DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). Memory configurations To optimize server availability, the server supports the following AMP modes: •...

  • Page 42: Rdimm Maximum Memory Configurations

    DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility (on page 75)." For the latest memory configuration information, see the QuickSpecs on the HP website (http://www.hp.com). RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8-GB RDIMMs.

  • Page 43: General Dimm Slot Population Guidelines

    Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode. Memory performance with Advanced ECC is also slightly higher. General DIMM slot population guidelines Observe the following guidelines for all AMP modes: •...

  • Page 44: Mirrored Memory Population Guidelines

    Mirrored Memory population guidelines For Mirrored Memory mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 43). • Always install DIMMs in channels 1 and 2 for each installed processor. • Do not install DIMMs in channel 3 for any processor. •...

  • Page 45: Lockstep Memory Population Guidelines

    Lockstep Memory population guidelines For Lockstep memory mode configurations, observe the following guidelines: • Observe the general DIMM slot population guidelines (on page 43). • Always install DIMMs in channels 1 and 2 for each installed processor. • Do not install DIMMs in channel 3 for any processor. •...

  • Page 46: Installing A Dimm

    58). Install the access panel (on page 22). If you are installing DIMMs in mirrored or lock-step configuration, configure this mode in RBSU ("HP ROM- Based Setup Utility" on page 75). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 15)."...

  • Page 47: Removing Hard Drive Blanks

    • Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Removing hard drive blanks CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 48: Removing The Dual Hard Drive Bezel Blank

    Removing the dual hard drive bezel blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Remove the component as indicated. Removing a hot-plug SAS hard drive CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 49: Dvd-Rom And Dvd-Rw Drive Option

    Prepare the hard drive. Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 17). DVD-ROM and DVD-RW drive option This server supports the installation of a DVD-ROM drive or a DVD-RW drive. When an optical drive is installed, the server does not support the additional hard drive backplane.
  • Page 50 Install the DVD-ROM drive in the DVD tray. Secure the drive to the tray using the screw from this kit and the T-10/T-15 Torx screwdriver provided with the server. Install the DVD tray using the screws from this kit and the T-10/T-15 Torx screwdriver provided with the server.
  • Page 51 Remove fan modules 3 and 4. Connect the cable to the rear of the drive and to the SATA DVD-ROM drive connector on the system board. Route the cable along the edge of the system board. Hardware options installation 51...

  • Page 52: Hard Drive Blackplane Option

    Install fan modules 3 and 4. Install the air baffle (on page 23). Install the BBWC battery pack, if removed ("Installing the BBWC battery pack" on page 58). Install the access panel (on page 22). Slide the server into the rack. Power up the server (on page 20).
  • Page 53 Install the hard drive cage. Remove the BBWC battery pack, if installed ("Remove the BBWC battery pack" on page 22). Remove the air baffle (on page 23). Remove the fan blank. Hardware options installation 53...
  • Page 54 Remove all fan modules. Connect the hard drive power cable and the hard drive data cable to the connectors on the hard drive backplane assembly. Hardware options installation 54...
  • Page 55 Align and install the optional hard drive backplane assembly. Connect the hard drive power cable and the hard drive data cable to the connectors on the system board. Hardware options installation 55...

  • Page 56: Controller Options

    17). Controller options The server ships with an embedded Smart Array P410i Controller. Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs on the HP website (http://www.hp.com/support). Hardware options installation 56...

  • Page 57: Installing The Cache Module

    The Battery-Backed Write Cache Enabler, also called the battery pack, works with the cache module to provide transportable data protection, increase overall controller performance, and maintain any cached data for up to 72 hours. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on.

  • Page 58: Installing The Bbwc Battery Pack

    Install the cache module in the SAS cache module connector on the system board. For connector locations, see "System board components (on page 11)." Install the PCI riser board assembly (on page 25). Install the access panel (on page 22). Slide the server into the rack.

  • Page 59: Expansion Board Options

    Connect the BBWC cable to the cache module. Install the PCI riser board assembly (on page 25). Install the access panel (on page 22). Slide the server into the rack. Power up the server (on page 20). Expansion board options Installing an expansion board The server ships with PCIe riser boards and expansion slots.

  • Page 60: Installing A Pci-X Riser Board

    Install the expansion board into the slot until it seats firmly. Install the PCI riser board assembly (on page 25). IMPORTANT: The server does not power up if the PCI riser board assembly is not seated properly. NOTE: The same procedures apply for installing an expansion board in PCI expansion slot 1. Connect all internal or external cabling to the expansion boards.

  • Page 61: Hp Proliant Dl360 G6 Pci Thermal - Power Option

    HP ProLiant DL360 G6 PCI thermal - power option The HP ProLiant DL360 G6 PCI thermal - power option kit provides a PCI power cable and a fan that are required when installing a high-power graphics adapter (150W) on the server.
  • Page 62 Before installing a high-power graphics adapter (150W) in the server, be sure that the power supplies support the installation of the adapter. Due the high power requirements for the adapter, a 750W power supply may be required. For more information, see the HP Enterprise Configurator website (http://h30099.www3.hp.com/configurator/).
  • Page 63 Install the graphics adapter in slot 2 on the PCI riser board assembly. Install the PCI riser board assembly (on page 25). Connect the PCI power cable to the connector on the 150W graphics adapter and the system board. Install the air baffle (on page 23). Install the BBWC battery pack, if removed ("Installing the BBWC battery pack"...

  • Page 64: Hp Nc522Sfp Dual Port 10Gbe Server Adapter Option

    HP NC522SFP Dual Port 10GbE Server Adapter option To install the component: Power down the server (on page 20). Extend the server from the rack (on page 20). Remove the access panel (on page 22). Remove the PCI riser board assembly (on page 24).
  • Page 65 CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To install the component: Unfasten the cable management solution to access the power supply bays. Remove the power supply blank.

  • Page 66: Hp Trusted Platform Module Option

    Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 10). HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: Installing the Trusted Platform Module board (on page 67).

  • Page 67: Installing The Trusted Platform Module Board

    Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.

  • Page 68: Retaining The Recovery Key/Password

    Install the TPM board. Press down on the connector to seat the board ("System board components" on page 11). Install the TPM security rivet by pressing the rivet firmly into the system board. Install the PCI riser board assembly (on page 25). Install the access panel (on page 22).

  • Page 69: Enabling The Trusted Platform Module

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).

  • Page 70: Cabling

    For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 71: Bbwc Battery Pack Cabling

    • Optional hard drive backplane BBWC battery pack cabling Cabling 71...

  • Page 72: Dvd-Rom And Dvd-Rw Drive Cabling

    DVD-ROM and DVD-RW drive cabling Power button and Systems Insight Display cabling Cabling 72...

  • Page 73: Pci Power Cabling

    PCI power cabling Cabling 73...

  • Page 74: Software And Configuration Utilities

    This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

  • Page 75: Hp Rom-Based Setup Utility

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...

  • Page 76: Boot Options

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

  • Page 77: Array Configuration Utility

    Select Mirrored Memory with Advanced ECC Support. Press the Enter key. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring lockstep memory...

  • Page 78: Option Rom Configuration For Arrays

    It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).

  • Page 79: Management Tools

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 80: Erase Utility

    You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim).

  • Page 81: Hp Proliant Essentials Vulnerability And Patch Management Pack

    (desired state) of patches. The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server (referred to as a shared configuration) or on a separate server (referred to as a distributed configuration).

  • Page 82: Hp Insight Control Environment Suites

    PMP is automatically installed with HP Systems Insight Manager (HP SIM) and is integrated with HP SIM. No software installation on the monitored servers is required, other than the Insight Management Agents. PMP analyzes performance information to determine if there is a building or existing restriction.

  • Page 83: Usb Support

    ROM. USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM.

  • Page 84: Diagnostic Tools

    Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 85: Array Diagnostic Utility

    HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.

  • Page 86: Proliant Support Packs

    If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports. To verify that your server is using the latest supported version, see the HP website (http://www.hp.com/support). For more information, see the documentation provided with the SmartStart CD.

  • Page 87: Change Control And Proactive Notification

    To download the tool and for more information, see the HP website (http://www.hp.com/support). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

  • Page 88: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem- specific flowcharts to help you navigate complex troubleshooting processes.

  • Page 89: Symbols On Equipment

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 90: Symptom Information

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling feet are extended to the floor. • • The full weight of the rack rests on the leveling feet. The stabilizing feet are attached to the rack if it is a single-rack installation. •...

  • Page 91: Prepare The Server For Diagnosis

    To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date.

  • Page 92: Service Notifications

    Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 92)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...

  • Page 93: General Diagnosis Flowchart

    Item Refer to "Symptom information (on page 90)" "Loose connections (on page 91)" "Service notifications (on page 92)" The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support). Troubleshooting 93...
  • Page 94 Item Refer to "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) •...

  • Page 95: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 95...
  • Page 96 Faulty internal component Item Refer to "Component identification (on page 7)" "HP Insight Diagnostics (on page 84)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Loose connections (on page 91)"...
  • Page 97 Troubleshooting 97...

  • Page 98: Post Problems Flowchart

    "Symptom information (on page 90)" Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems are occurring"...

  • Page 99: Os Boot Problems Flowchart

    OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 99...
  • Page 100 Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 84)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...

  • Page 101: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 80) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 101...
  • Page 102 CD or the HP website (http://www.hp.com/products/servers/platforms) • "HP contact information (on page 116)" "HP Insight Diagnostics (on page 84)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support)

  • Page 103: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

  • Page 104: System Battery

    System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 105 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System battery 105...

  • Page 106: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 107: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 108: Canadian Notice (Avis Canadien)

    Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 109: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 110: Chinese Notice

    • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976.

  • Page 111: Taiwan Battery Recycling Notice

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 112: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 113: Specifications

    Weight (no drives installed) 14.06 kg (31.00 lb) Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 460 W Power Supply Specification Value Input requirements Specifications 113...
  • Page 114 Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input • HP ProLiant 750 W Power Supply Specification Value Input requirements Rated input voltage 100 to 120 VAC, 200 to 240 VAC...
  • Page 115 Specification Value Input requirements Rated input voltage 100 to 120 VAC, 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 10 A at 100 VAC 4.9 A at 200 VAC Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per hour 3530 at 120V AC input...

  • Page 116: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: •...
  • Page 117 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 118 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 119 Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.
  • Page 120 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 121 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 122 Technical support 122...
  • Page 123 Technical support 123...

  • Page 124: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Diagnostics Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache CMOS complementary metal-oxide semiconductor Canadian Standards Association Customer Self Repair double data rate DRAM dynamic random access memory International Electrotechnical Commission iLO 2 Integrated Lights-Out 2 Acronyms and abbreviations 124...
  • Page 125 Integrated Management Log NFPA National Fire Protection Association network interface controller non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays physical to virtual peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express Performance Management Pack POST...
  • Page 126 Preboot Execution Environment RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module Rapid Deployment Pack RILOE Remote Insight Lights-Out Edition serial attached SCSI SATA serial ATA small form-factor Systems Insight Manager Server Migration Pack TMRA recommended ambient operating temperature trusted platform module UDIMM Unregistered Dual In-Line Memory Module...
  • Page 127 uninterruptible power system universal serial bus virtual to physical virtual to virtual Version Control Agent Virtual Memory System Acronyms and abbreviations 127...

  • Page 128: Index

    Array Configuration Utility (ACU) 77 connection problems 91 ASR (Automatic Server Recovery) 79 connectors 7, 9, 11 authorized reseller 116 contacting HP 116 authorized technician 89 controller 56 auto-configuration process 75 creating a disk image 78 Automatic Server Recovery (ASR) 79...
  • Page 129 HP Insight Diagnosticts survey functionality 84 European Union notice 108 HP Insight Remote Support software 85 expansion boards 59 HP Insight Server Migration Pack software for extending server from rack 20 ProLiant 81 external USB functionality 83 HP ProLiant Essentials Foundation Pack 80...
  • Page 130 PCI slots 20 PCIe riser board connector 11 keyboard connector 9 PCI-X boards 60 PDU (power distribution unit) 29 Performance Management Pack (PMP) 81 phone numbers 116 laser devices 110 POST error messages 103 LEDs 7, 15, 17 POST problems flowchart 98 LEDs, hard drive 17 power button cable connector 11 LEDs, troubleshooting 88...
  • Page 131 registering the server 33 symptom information 90 regulatory compliance notices 106, 108 system battery 11, 104 remote support and analysis tools 85 system board battery 11, 110 required information 116 system board components 11 requirements, airflow 28 system components 7 requirements, electrical grounding 29 system configuration settings 74 requirements, environmental 28, 113...
  • Page 132 30, 89 website, HP 116 Index 132...

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