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The Registration page is displayed.
4. Verify that the server is not registered.
Remote support service events
Use the Service Events page to monitor service events, send test events, and set maintenance mode.
When iLO detects a hardware failure—for example, a problem with a memory DIMM or fan—a service
event is generated. When a server is registered for remote support, the service event details are recorded
in the Service Event Log, and the event is sent directly to Insight Online (direct connect) or to the Insight
RS host server (central connect) which forwards it to Hewlett Packard Enterprise. When Hewlett Packard
Enterprise receives a service event, a support case is opened (if warranted).
Service event transmission
When a service event occurs, information about the event is sent to Hewlett Packard Enterprise.
If a service event transmission failure occurs, two additional attempts are made. If the event cannot be
sent after three attempts:
•
An SNMP trap (cpqSm2IrsCommFailure 9020) is generated. This SNMP trap is defined in the
cpqsm2.mib file.
•
The failure is logged in the Service Event Log.
•
The failure is logged in the iLO Event Log.
•
The service event is recorded in the Active Health System Log.
•
A failure message is recorded in the Active Health System Log.
Using maintenance mode
Use maintenance mode when you perform maintenance on a server. In maintenance mode, any events
or messages that are sent to Insight RS or Insight Online are flagged to indicate that the event requires
no action. This feature helps Hewlett Packard Enterprise to determine whether to open a support case.
Prerequisites
Configure iLO Settings privilege
Procedure
1. Click Remote Support in the navigation tree, and then click the Service Events tab.
2. Select the Set Maintenance Mode check box.
3. Select a time from the Expires in menu.
4. Click Apply.
iLO notifies you that maintenance mode is set.
TIP:
To end maintenance mode early, select the Clear Maintenance Mode check box, and then click
Apply.
Remote support service events
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Troubleshooting
