Service And Support, Hp Care Pack, And Warranty Information - HP Brocade 8Gb SAN Quickspecs

QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Warranty Warranty
Warranty Warranty
Services Included with Services Included with Services Included with Services Included with
Product Purchase Product Purchase Product Purchase Product Purchase
HP Service & Warranty HP Service & Warranty HP Service & Warranty HP Service & Warranty
Support Support Support Support
Software Product Services Software Product Services Software Product Services Software Product Services
Hardware Product Hardware Product Hardware Product Hardware Product
Services Services Services Services
(1-1-1) Hardware Warranty - One-year on-site warranty, normal business hours, next business day
response, installation not included.
NOTE: The hardware warranty covers firmware and embedded non-saleable software. Saleable software NOTE: NOTE: NOTE:
carries its own warranty, please see below.
Software Warranty: HP warrants only that the software media will be free of physical defects for a period
of ninety (90) days from delivery.
EXCLUSIVE REMEDY: The entire liability of HP and its suppliers and your exclusive remedy for software EXCLUSIVE REMEDY: EXCLUSIVE REMEDY: EXCLUSIVE REMEDY:
that does not conform to this Limited Warranty shall be the repair or replacement of the defective media.
This warranty and remedy are subject to your returning the defective media during the warranty period to
HP in the country in which you obtained the software.
The Power Pack+ Software Bundle includes one year of HP standard business hours, standard business
days Software Support (includes software technical support and software product and documentation
updates).
HP Service & Warranty Support Additional Warranty protection and/or HP Installation packages can be
purchased.
NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. HP NOTE: NOTE: NOTE:
provides a one-year, hardware limited warranty, fully supported by a worldwide network of resellers and
service providers.
In addition, available service offerings include a full range of HP Care Pack packaged hardware and
software services:
Installation
Extended coverage hours and enhanced response times
System management and performance services
For more information on warranty and support options, please visit our Web site at:
http://www.hp.com/hps/tech/storage/supp/.
Stand-alone telephone support
Rights to new license version
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
The embedded SAN switches for HP BladeSystem c-Class are not covered under the BladeSystem
Enclosure Care Packs; the SAN switches carry separate Care Packs. SAN Switch Care Pack service level
support should always be uplifted to match existing storage or server service levels.
NOTE: NOTE: NOTE: NOTE: The HP Care Pack service part numbers below covers the Brocade 8/12c SAN
Switch & Brocade 8/24c SAN Switch
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
DA - 13084
Brocade 8Gb SAN Switch for HP BladeSystem c-Class Brocade 8Gb SAN Switch for HP BladeSystem c-Class Brocade 8Gb SAN Switch for HP BladeSystem c-Class Brocade 8Gb SAN Switch for HP BladeSystem c-Class
Worldwide — Version 4 — May 1, 2009 Page 8