Understanding Faults - Xerox WorkCentre 5945 User's Manual And Warranty

General Care and Troubleshooting

Understanding Faults

There are different categories of faults that can occur on your device and different ways in which
they are identified depending on the type of fault occurring. This section gives an overview of the
different types of faults and the way that faults are displayed and recorded.
Your device has three fault types.
• Hard Down faults
• User Clearable faults
• Status Messages
Within each fault type there are subgroups of fault categories relating to the effect the fault has on
the device operation. The fault display generated for each fault depends on the category of that
fault.
If rebooting the device does not resolve the problem, use the instructions on this site to identify and
solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for advice.
Hard Down Faults
Hard Down faults prevent a subsystem, module or component from functioning properly. There are
three categories of Hard Down faults.
• Low Level Fault this occurs when a subsystem or module is unable to function correctly. For
example, if during a stapler job a fault is detected, other features are still functional but the
stapler is unavailable.
• Failure Fault this is declared when a low level fault causes a major subsystem to function
incorrectly. For example if a fault occurs with the print cartridge causing the print and copy
features to become non-functioning.
• Fatal Fault this occurs when a system wide failure exists that is unrecoverable. For example a
power fault occurs causing the device to be inoperable.
Customer Clearable Faults
A Customer Clearable fault is a fault that can be cleared by the user. There are three categories of
Customer Clearable faults:
Low Level Fault this occurs when a subsystem has detected a customer clearable fault, for
•
example, when a stapler runs out of staples. The print and copy features are still operable, but
the stapler function is not.
• Failure Fault this is declared when a Low Level Fault causes a major subsystem to become
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
• Reset Fault this can be cleared by powering the device off then on again.
User Guide
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WorkCentre 5945/5955
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