Answer Acd Calls - Nortel M2016S Quick Reference Manual

Log Out
∫
Make Busy

Answer ACD Calls

∫
In-Calls
Emergency
∫
Emergency
End ACD Calls
or
®
∫
In-Calls
∫
Not Ready
∫ 2637
Headset
P
P
Note:
Nortel Networks recommends setting
physical and audio characteristics. Performance perception is subjective; so, it is
recommended that the headset user try using their headset with each of the three settings
on both internal and external calls to determine which works best for them. As with all
Meridian Digital Telephones, amplified headsets are recommended.
1. Press
2. Unplug the headset.
Press In-Calls.
Press
connect your supervisor to an urgent or
abusive call.
Press Release,
wait for the other party to hang up; press
or
Not
or
and
1. Press
2. To select headset:
3. Press
Make Busy.
during a call in progress to
Emergency
In-Calls
Ready; or press a
Program
Dial
⁄
Dial
¤
Dial
‹
Program
for all applications. Headsets vary in electrical,
‹
Agent Features
(if using Call Forcing);
DN Key.
and Dial
⁄‚
for Plantronics, VXI
for GN Netcom, Liberation
for handset.
to exit and save changes.
14