Nortel M3820 Installation And Administration Manual page 216

Troubleshooting
Symptom
Incoming calls are not being
received from the host PBX.
(continued)
A call in progress was suddenly
disconnected.
216
What to do
5
6
7
1
2
Digital Telephone IP Adapter Installation and Administration Guide
Ask the network administrator to check
the IP network (if it is being used) and
ensure that:
it is not down
!
traffic is being routed between the
!
Digital Telephone IP Adapter unit and
RLC on the host PBX
Ask the network administrator to PING
the RLC from the Digital Telephone IP
Adapter unit to verify IP network
connectivity.
If the problem persists, contact your
telecom administrator or Nortel
distributor.
Does your telephone display "Offline
Mode?" If so, enter the online SPRE
code to go back online.
Contact your telecom and data network
administrators. Perhaps network
problems caused the call to disconnect.
Standard 2.1