Aastra 9480i CT User Manual page 71

Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 9480i CT IP Phone. The procedure shows the softkey screens as an
example.
1. Click Operation->Softkeys and XML.
Softkeys
2. Select from "Key 1" through "Key 20".
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
6. Check (enable) or uncheck (disable) the idle state for this softkey.
7. Click Save Settings.
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD-configured Key.
3. Press the Log In Key.
41-001381-05 REV03 – 07.2014
ACD
Please login
Log In
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Line Keys and Softkeys
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