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Troubleshooting
Clearing Paper Jams
Provided that you follow the recommendations in this guide on use of print media, and you
keep the media in good condition prior to use, your MFP should give years of reliable
service. However, paper jams occasionally do occur, and this section explains how to clear
them quickly and simply.
Jams can occur due to paper misfeeding from a paper tray or at any point on the paper
path through the MFP. When a jam occurs, the printer immediately stops, and the Alert LED
on the status panel informs you of the event. If the Paper Jam Alert feature is enabled, then
an alarm also sounds. The touch screen displays a message giving the location of the jam.
If printing multiple pages (or copies), do not assume that, having cleared an obvious sheet,
others will not also be stopped somewhere along the path. These must also be removed in
order to clear the jam fully and restore normal operation
If the Voice Guidance button is flashing, press it to hear an explanation of how to clear the
paper jam. To stop the voice guidance, press Voice Guidance button..
In the ADF...
In the event of a paper jam, follow the procedures below to remove the paper:
1.
If a sheet has completed a majority of its feed through the ADF, simply grip it and
pull gently to draw it fully out.
NOTE
If it does not remove easily, do not use excessive force.
2.
Gently pull lever (1) and open the ADF front cover (2).
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Troubleshooting > 145
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