Avaya 4625SW User Manual page 79

Problem/Symptom
Audio quality is poor,
specifically, you hear an echo
while using a handset, static,
sudden silences (gaps in
speech), clipped or garbled
speech, etc.
No dial tone
A feature does not work as
indicated in this guide (for
example, the Redial button
does not operate as
described).
All other IP phone problems.
Suggested Solution (continued)
Various potential network problems might be causing the problem.
Access the Network Audio Quality screen (described in
Network Audio Quality
to provide your System Administrator with specific information
related to this problem.
Contact your LAN Administrator with as complete a description of
the problem as possible.
Check that both the handset and line cords into the phone are
securely connected. Note that there might be a slight operational
delay if you unplug and reconnect the phone.
Reset or power cycle the phone with your System Administrator's
assistance. See the section titled
IP Telephone for details.
Contact your System Administrator if these steps do not produce the
desired result.
Verify the procedure and retry. For certain features, you must lift the
handset first or place the phone off-hook.
Contact your System Administrator if this action does not produce
the desired result. Your telephone system might have been specially
programmed for certain features applicable only to your installation.
Contact your System Administrator.
Basic Troubleshooting Chart
in Chapter 6: 4625SW IP Telephone
Resetting and Power Cycling the
Issue 3 November 2006
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