5. Holding And Parking Calls - Avaya M7100 User Manual

5. Holding and Parking Calls

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between
parking a call or holding a call.
When a call is ...
... the call occupies an appearance button.
... the caller hears music on hold or hold reminder tones.
... the call can be retrieved by other users.
... the call recalls to you automatically after a time.
... the call can be used to start or add calls to a conference.
... the call is assigned a unique ID.
M7100 Telephone User Guide
IP Office
Held Parked
Yes No
Yes Yes
No Yes
Yes Yes
Default 15 Default 5
seconds minutes.
Yes No
No Yes
- Issue 02c (13 March 2014)
Page 34