Forwarding Calls - Avaya M7100 User Manual

11.2 Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number. The system supports 3 different types of
forward.
Forward Unconditional
·
This forward is used immediately when it is switched on.
Forward on No Answer
·
This forward is used when a call alerts at your extension for too long without being answered. The normal default
is 15 seconds.
Forward on Busy
·
This forward is used when you have no call appearances buttons available to on which to receive calls.
Default Short Codes
Short codes are numbers that you can dial from any types of phone on the telephone system. The following are
12
default short codes that may be available on your system.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Group Calls in Forward Unconditional: *50
· Exclude Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
M7100 Telephone User Guide
IP Office
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- Issue 02c (13 March 2014)