Parking Calls - Avaya IP500 User Manual

TRANSFER CALLS
FROM A PANASONIC
CORDLESS PHONE

PARKING CALLS

MUTE
INTERCOM
RING BACK REQUEST
V11
After taking an incoming call to place it on hold look at the screen; the word
•
"recall" will appear on the bottom left hand side of the telephone screen.
To place the call on hold, press the black button on the left hand side
•
Dial the extension number
•
Announce the caller
•
Press "off" to hang up and the call will be transferred.
•
Note:
To avoid any confusion the "hold" button on the handset is only used when the
Panasonic is not part of a telephone system
You are able to park a call so it can be retrieved by another extension.
The call is allowed to be parked for 5 minutes before the parked call will ring back to
your extension if it is idle.
Note: A slot ID must be assigned before following this procedure.
Feature keys can be setup to park & un-park calls.
To park a call to be picked up by any extension:
Dial *37*N# - where N is the slot ID you have assigned
•
Inform your colleagues of the parked call & the slot ID you have assigned.
•
To un-park a call from another extension:
Dial *38*N# - where N is the slot ID you have assigned
•
To prevent the other person on the line from hearing you:
• Press MUTE button to turn on and off
Microphone for Hands free operation, also acts as mute button
To initiate an internal intercom call:
• Lift Handset OR Press Speaker button OR press Headset button
• Dial extension number
To answer an Intercom call:
• Lift handset or Press Speaker or Press Headset
Note: Must be activated in system programming
To request an extension to call you back when they are no longer busy:
• Dial the Extension Number
• When you hear the busy tone, Press the Soft Key for RBak
• Hang Up
• When the extension becomes free – your handset will ring.
• Lift the handset and you will be connected to that extension
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