Avaya M7100N User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Telephone
  5. M7100N
  6. User manual
Avaya M7100N User Manual

Avaya M7100N User Manual

Hide thumbs Also See for M7100N:
Table of Contents

Advertisement

Quick Links

Download this manual
IP Office
M7100N Telephone User Guide
- Issue 02c - (13 March 2014)

Advertisement

Table of Contents
loading

Related Manuals for Avaya M7100N

Summary of Contents for Avaya M7100N

  • Page 1 IP Office M7100N Telephone User Guide - Issue 02c - (13 March 2014)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    6.5 Holding a Conference Call ..............39 13.8.13 Page Group ................73 6.6 Transferring Calls Using Conference ..............39 13.8.14 Priority Call ................73 Directory 13.8.15 Ring Again ................74 M7100N Telephone User Guide Page 5 IP Office - Issue 02c (13 March 2014)
  • Page 6 ..............79 14.29 Small Community Network ..............79 14.30 System Administrator ..............79 14.31 System Phone User ..............79 14.32 Twinning ..............79 Document History Index ................83 M7100N Telephone User Guide Page 6 IP Office - Issue 02c (13 March 2014)

  • Page 7: Telephone Overview

    Chapter 1. Telephone Overview M7100N Telephone User Guide Page 7 IP Office - Issue 02c (13 March 2014)

  • Page 9: M7100N Telephone

    1.1 M7100N Telephone On IP Office, the M7100N telephone is supported by IP500v2 IP Office systems running IP Office Release 7.0 and higher software. This guide is for IP Office Standard Version mode, separate user guides exist for other IP Office operation modes.

  • Page 10: Button Functions

    The function for each programmable button can be set by you or by your system administrator. Display Hold Feature Release – Volume Last Number Redial M7100N Telephone User Guide Page 10 IP Office - Issue 02c (13 March 2014)

  • Page 11: Feature Codes

    · This feature code causes the phone's ringer to sound for a short period during which its volume can be adjusted using the phone's volume controls. M7100N Telephone User Guide Page 11 IP Office - Issue 02c (13 March 2014)

  • Page 12: Short Codes

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7100N Telephone User Guide Page 12 IP Office - Issue 02c (13 March 2014)
  • Page 13 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. M7100N Telephone User Guide Page 13 IP Office - Issue 02c (13 March 2014)

  • Page 14: Status Letters

    If the system does not have music on hold configured, this repeated double tone is used to inform you that your call has been put on hold by the other system user. M7100N Telephone User Guide Page 14 IP Office...

  • Page 15: Key Lettering

    Your system administrator will inform you if they change any settings that will affect you or the operation of your phone. Other Phones The M7100N is one of a range of similar phones that are supported by the telephone system. Most of the Feature codes supported by the M7100N can also be used on these other phones.

  • Page 17: Making Calls

    Chapter 2. Making Calls M7100N Telephone User Guide Page 17 IP Office - Issue 02c (13 March 2014)

  • Page 18: Virtual Call Appearances

    With the phone idle but a call alerting: · Going off-hook or pressing Hold will answer the call. M7100N Telephone User Guide Page 18 IP Office - Issue 02c (13 March 2014)

  • Page 19: Setting A Callback

    · This function can be assigned to a programmable button . This allows it to be accessed in a single key press. 1. To redial the last number called, press Feature 5. M7100N Telephone User Guide Page 19 IP Office - Issue 02c (13 March 2014)

  • Page 20: Making A

    · This function can be assigned to a programmable button . This allows it to be accessed in a single key press. 1. Press Feature 69. 2. Dial the target user extension number. M7100N Telephone User Guide Page 20 IP Office - Issue 02c (13 March 2014)

  • Page 21: Using Speed Dials

    · Use the # button button to advance the text entry cursor to enter the next character. · Use the * button button to delete the current character. 6. When complete, press Hold again. M7100N Telephone User Guide Page 21 IP Office - Issue 02c (13 March 2014)

  • Page 22: Account Codes

    (answered incoming calls) and Out (outgoing calls). · Use the –<<< up and down >>>+ buttons to scroll through the records. 2. When the required entry is shown, press #. M7100N Telephone User Guide Page 22 IP Office - Issue 02c (13 March 2014)

  • Page 23: Answering Calls

    Chapter 3. Answering Calls M7100N Telephone User Guide Page 23 IP Office - Issue 02c (13 March 2014)

  • Page 24: Divert A Call To Voicemail

    You can be paged if you have no call in progress or only held and or parked calls. After a single tone, the page is heard through the phone's speaker. If you are currently on a call or set to do not disturb your phone is not paged. You cannot answer a page call. M7100N Telephone User Guide Page 24 IP Office...

  • Page 25: Call Pickup

    Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. M7100N Telephone User Guide Page 25 IP Office...

  • Page 27: Call Controls

    Chapter 4. Call Controls M7100N Telephone User Guide Page 27 IP Office - Issue 02c (13 March 2014)

  • Page 28: Adjust The Call Volume

    1. With the call connected, press the –<<< and >>>+ keys to adjust the volume. 4.2 Switching Between Calls You can use the Hold key to cycle between your virtual call appearances including held calls and dial tone. M7100N Telephone User Guide Page 28 IP Office - Issue 02c (13 March 2014)

  • Page 29: Transferring Calls

    · To Turn Group Listen Off: Press Feature #802. 4.8 Ending Calls Release button ends the current call. If the call is connected on the phone's handset, replacing the handset will end the call. M7100N Telephone User Guide Page 29 IP Office - Issue 02c (13 March 2014)

  • Page 30: Groups

    Set a group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a group out of night service status by entering its extension number (N). M7100N Telephone User Guide Page 30 IP Office...
  • Page 31 Call Controls: Groups M7100N Telephone User Guide Page 31 IP Office - Issue 02c (13 March 2014)

  • Page 33: Holding And Parking Calls

    Chapter 5. Holding and Parking Calls M7100N Telephone User Guide Page 33 IP Office - Issue 02c (13 March 2014)

  • Page 34: 5. Holding And Parking Calls

    Default 5 seconds minutes..the call can be used to start or add calls to a conference..the call is assigned a unique ID. M7100N Telephone User Guide Page 34 IP Office - Issue 02c (13 March 2014)

  • Page 35: Parking Calls

    To Unpark a Call 1. Dial the park slot number that was assigned to the parked call. M7100N Telephone User Guide Page 35 IP Office...

  • Page 36: Holding Calls

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7100N Telephone User Guide Page 36 IP Office - Issue 02c (13 March 2014)

  • Page 37: Conference Calls

    Chapter 6. Conference Calls M7100N Telephone User Guide Page 37 IP Office - Issue 02c (13 March 2014)

  • Page 38: Starting A Conference

    This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system will cause that conference to hear your system's music on hold. M7100N Telephone User Guide Page 38...

  • Page 39: Viewing Conference Details

    When you already have a call on hold and a call connected, you can connect them by starting a conference. Press Feature 3. Your current call and the held call will be connected. You can now drop yourself from the conference. M7100N Telephone User Guide Page 39 IP Office - Issue 02c (13 March 2014)

  • Page 41: Directory

    Chapter 7. Directory M7100N Telephone User Guide Page 41 IP Office - Issue 02c (13 March 2014)

  • Page 42: Viewing Contacts Details

    Use the –<<< and >>>+ buttons to scroll through the list of matching names (Note: If done during a call or while alerting, this will also adjust the call or ring volume). 2. When the required entry is highlighted, press Detail to display the name and number. M7100N Telephone User Guide Page 42 IP Office...

  • Page 43: Make A Call From The Directory

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the –<<< and >>>+ key to select which. 4. Press # M7100N Telephone User Guide Page 43 IP Office - Issue 02c (13 March 2014)

  • Page 45: Call Log

    Chapter 8. Call Log M7100N Telephone User Guide Page 45 IP Office - Issue 02c (13 March 2014)

  • Page 46: Accessing The Call Log

    · Use the –<<< up and down >>>+ buttons to scroll through the records. 2. Pressing # or lifting the handset will make a call to the number stored with the currently displayed record. 3. To exit the call log, press the Feature button. M7100N Telephone User Guide Page 46 IP Office...

  • Page 47: Viewing Call Details

    4. While you are in the details of a call record, the following functions are available: · Call the Number: Press #. · Add to Your Personal Directory: Press 0. · Return to the Calls Display: Press *. M7100N Telephone User Guide Page 47 IP Office - Issue 02c (13 March 2014)

  • Page 48: Making A Call

    · If you are configured as a system phone user, you can add a contact to either your own personal directory ( Personal...) or to the system's external directory (External...). Use the –<<< and >>>+ key to select which. 4. Press # M7100N Telephone User Guide Page 48 IP Office - Issue 02c (13 March 2014)

  • Page 49: Voicemail

    Chapter 9. Voicemail M7100N Telephone User Guide Page 49 IP Office - Issue 02c (13 March 2014)

  • Page 50: Message Waiting Indication

    You can redirect a call to voicemail without answering the call. This only applies for call to you, not calls to a group of which you are a member. 1. If your phone is idle, press the Release button. The call is redirected to voicemail. M7100N Telephone User Guide Page 50 IP Office - Issue 02c (13 March 2014)

  • Page 51: Logging In/Out

    Chapter 10. Logging In/Out M7100N Telephone User Guide Page 51 IP Office - Issue 02c (13 March 2014)

  • Page 52: 10. Logging In/Out

    However this only applies when moving between 1400, 1600, 9400, 9500, 9600, M-Series, T-Series phones. Other phone types store the information on the phone and that information does not move with you when you login or out. M7100N Telephone User Guide Page 52 IP Office...

  • Page 53: Logging In On A Phone Already In Use

    . If you have a login code, to logout dial *36. M7100N Telephone User Guide Page 53 IP Office...

  • Page 55: Redirecting Calls

    Chapter 11. Redirecting Calls M7100N Telephone User Guide Page 55 IP Office - Issue 02c (13 March 2014)

  • Page 56: 11. Redirecting Calls

    Group Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning M7100N Telephone User Guide Page 56 IP Office - Issue 02c (13 March 2014)

  • Page 57: Follow Me

    *14# to cancel follow me. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7100N Telephone User Guide Page 57 IP Office - Issue 02c (13 March 2014)

  • Page 58: Forwarding Calls

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7100N Telephone User Guide Page 58 IP Office - Issue 02c (13 March 2014)

  • Page 59: Forward Unconditional

    Switch on forward unconditional. A destination must have been set. · Switch Forward Unconditional Off: *02 · Include Group Calls in Forward Unconditional: *50 · Exclude Group Calls from Forward Unconditional: *51 M7100N Telephone User Guide Page 59 IP Office - Issue 02c (13 March 2014)

  • Page 60: Forward On Busy

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7100N Telephone User Guide Page 60 IP Office - Issue 02c (13 March 2014)

  • Page 61: Forward On No Answer

    · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 M7100N Telephone User Guide Page 61 IP Office - Issue 02c (13 March 2014)

  • Page 62: Do Not Disturb

    Remove a number (N) from your list of do not disturb exceptions. · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. M7100N Telephone User Guide Page 62 IP Office - Issue 02c (13 March 2014)

  • Page 63: Twinning

    Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number. You can assign a programmable button to turn twinning on or off and to set the number to which you are twinned. M7100N Telephone User Guide Page 63 IP Office - Issue 02c (13 March 2014)

  • Page 65: Phone Settings

    Chapter 12. Phone Settings M7100N Telephone User Guide Page 65 IP Office - Issue 02c (13 March 2014)

  • Page 66: Contrast

    1. Press Feature *80. The phone will start a continuous ring. 2. Use the –<<< soft and loud >>>+ volume buttons to change the volume to the level required. 3. The function will automatically cancel after a 5 seconds. M7100N Telephone User Guide Page 66 IP Office...

  • Page 67: Button Programming

    Chapter 13. Button Programming M7100N Telephone User Guide Page 67 IP Office - Issue 02c (13 March 2014)

  • Page 68: Button Inspection

    1. Press Feature *0. 2. The phone displays your extension number. 3. After a few seconds, or if you press the programmable button, the button's current function is displayed. M7100N Telephone User Guide Page 68 IP Office - Issue 02c (13 March 2014)

  • Page 69: Default Buttons

    1. Press Feature *3. · If a security code is requested, enter your phone login code and press #. 2. Press * twice. 3. Press #. The following are the default buttons for a M7100N telephone. Display Hold Feature Release –...

  • Page 70: Auto Dial Button

    2. Enter the extension number of the user for who you want a button. · The –<<< button deletes the last digit entered. 3. As soon as a valid number is entered, the value is saved and the button set. M7100N Telephone User Guide Page 70 IP Office...

  • Page 71: Function Button

    · Call Park/Park & Page Contrast : *7 · · Page : 60 : 74 · Retrieve Messages : 65 · Call Pickup Group: 75 · M7100N Telephone User Guide Page 71 IP Office - Issue 02c (13 March 2014)

  • Page 72: Button Functions

    · If pressed while you have no call connected, your phone displays details of your parked calls which you can use to select a call to unpark. See Traditional Park M7100N Telephone User Guide Page 72 IP Office - Issue 02c (13 March 2014)

  • Page 73: Conference

    A priority call allows you to call another user even if they have 'do not disturb' set. The call will follow any forwarding and follow me settings they have in use but will not go to voicemail. M7100N Telephone User Guide Page 73...

  • Page 74: Ring Again

    A button set to this function calls another user. The button is set to match another user's extension number, see Internal Auto Dial 13.8.22 Voicemail A button set to this function accesses your voicemail mailbox. M7100N Telephone User Guide Page 74 IP Office - Issue 02c (13 March 2014)

  • Page 75: Glossary

    Chapter 14. Glossary M7100N Telephone User Guide Page 75 IP Office - Issue 02c (13 March 2014)

  • Page 76: Abbreviated Ring

    · You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's idle display when you have do not disturb enabled. M7100N Telephone User Guide Page 76 IP Office - Issue 02c (13 March 2014)

  • Page 77: Do Not Disturb Exceptions

    · The forward on busy and forward on no answer options both use the same separate destination number. However if that number has not been set, they use the same destination as set for forward unconditional. M7100N Telephone User Guide Page 77...

  • Page 78: Group

    For example by a user with a call coverage button set for your calls. If this mode is enabled, it will also include calls that were answered by your voicemail. M7100N Telephone User Guide Page 78...

  • Page 79: Missed Group Call

    Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning M7100N Telephone User Guide Page 79 IP Office - Issue 02c (13 March 2014)

  • Page 81: Document History

    Chapter 15. Document History M7100N Telephone User Guide Page 81 IP Office - Issue 02c (13 March 2014)

  • Page 82: 15. Document History

    15. Document History Date Issue Changes 14th March 2014 · Add details of Park & Page operation. M7100N Telephone User Guide Page 82 IP Office - Issue 02c (13 March 2014)

  • Page 83: Index

    Add to Directory 43, 48 Forward All Button Forward Unconditional Call from 22, 48 Functions Delete Group Page Details Hunt Group Night Service Menu Inspect Missed Calls M7100N Telephone User Guide Page 83 IP Office - Issue 02c (13 March 2014)
  • Page 84 Group Member 14, 30 Button Group Pickup Make a call 22, 43 Short Code 12, 25 Display Groups 22, 42, 43 Contrast Contrast Button Handset 14, 59, 77 Volume M7100N Telephone User Guide Page 84 IP Office - Issue 02c (13 March 2014)
  • Page 85 Mobile twinning 63, 79 Default buttons Music on hold 36, 38, 39 Display Contrast Personal Speed Dial Ringer Sound N 14, 62, 73, 76 Ringer Volume M7100N Telephone User Guide Page 85 IP Office - Issue 02c (13 March 2014)
  • Page 86 Twinning 79 Internal Twinning 63, 78 Mobile Twinning 63, 79 Unpark 35 Short Code 12, 35 Unsupervised Transfer 29 User Button 74 Users 22, 42, 43 View M7100N Telephone User Guide Page 86 IP Office - Issue 02c (13 March 2014)
  • Page 87 M7100N Telephone User Guide Page 87 IP Office - Issue 02c (13 March 2014)
  • Page 88 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

Table of Contents