Panasonic WV-SFR631L Operating Instructions Manual page 208

21 Troubleshooting
Symptom
Audio is not output from other
products such as a network
disk recorder or PC software
package.
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator on the "Live"
page do not display the
current status in real time.
No image is displayed on the
"Live" page.
Shortcut icon of the camera is
not displayed on "Network" of
the PC.
Cannot download the log list.
Images are not displayed or
not refreshed smoothly.
No indicator lights.
H.264 images are not
displayed.
208 Operating Instructions
Cause/solution
•
Some of the products such as a network disk
recorder or PC software package may not support
"G.711" or "AAC-LC". Set the audio encoding format
of the products to "G.726 (32 kbps)."
•
Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View 4S" is installed.
•
Is "Real time" selected for "Alarm status update
mode"?
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
•
Download of files using Internet Explorer may be
disabled.
Click "Internet Options..." on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom Level...] button to open the "Security
Setting" window. Under "Downloads", select
"Enable" for "Automatic prompting for file
downloads" (except Internet Explorer 9.0, Internet
Explorer 10.0). Click the [OK] button. The warning
window will be displayed. Click the [Yes] button.
•
Delete temporary internet files as follows.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
2.
Click the [Delete Files...] button in the
"Temporary Internet Files" section on the
[General] tab.
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
•
Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".
•
When "Network Camera View 4S" is deleted from a
PC on which both the viewer software "Network
Camera View 3" and "Network Camera View 4" are
installed, H.264 images will not be displayed.
In this case, delete "Network Camera View 3" from
the PC and then install "Network Camera View 4S".
Reference pages
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155
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