Panasonic WV-SFV311 Operating Instructions Manual
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Panasonic WV-SFV311 Operating Instructions Manual

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See also: Installation Manual
Before attempting to connect or operate this product, please read these instructions
carefully and save this manual for future use.
The model number is abbreviated in some descriptions in this manual.
Model No.
WV-SFV311

Operating Instructions

WV-SFV311/WV-SFV310
WV-SFR311/WV-SFR310
WV-SFN311/WV-SFN310
WV-SFN311

Network Camera

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Summary of Contents for Panasonic WV-SFV311

  • Page 1: Operating Instructions

    Operating Instructions Network Camera WV-SFV311/WV-SFV310 Model No. WV-SFR311/WV-SFR310 WV-SFN311/WV-SFN310 WV-SFV311 WV-SFN311 Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use. The model number is abbreviated in some descriptions in this manual.

  • Page 2: About The User Manuals

    • Installation Guide: Explains how to install and connect devices. The screens used in these operating instructions show the case of WV-SFV311. Depending on the model used, the screens shown in the explanations may differ to the actual camera screens.

  • Page 3: Viewer Software

    Preface Windows Internet Explorer 11, Windows Internet Explorer 10, Windows Internet Explorer 9, Windows ® ® ® ® ® ® ® Internet Explorer 8 and Windows Internet Explorer 7 are described as Internet Explorer. ® ® ® SDXC/SDHC/SD memory card is described as SD card or SD memory card. Universal Plug and Play is described as UPnP™.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents 1 Monitor images on a PC ................7 Monitor images from a single camera ................7 About the “Live” page ......................9 Monitor cropping images ....................13 Monitor images from multiple cameras ................16 2 Monitor images on a cellular phone/mobile terminal ......17 Monitor images on a cellular phone ................17 Monitor images on a mobile terminal ................19 3 Record images on the SD memory card manually ......24...
  • Page 5 Configure settings relating to recording to an SD memory card when an alarm occurs ...........................118 13.4.5 Configure settings relating to Panasonic alarm protocol notification when an alarm occurs ...........................119 13.4.6 Configure settings relating to HTTP alarm notification when an alarm occurs .....120 13.5...
  • Page 6 Installing the manuals ....................191 19.4 Installing the Viewer software ..................191 19.5 Configure the network settings of the camera using the Panasonic “IP Setting Software” ........................192 20 About the displayed system log ............194 21 Troubleshooting ...................198 22 Directory structure of drive E .............208...

  • Page 7: Monitor Images On A Pc

    The following are descriptions of how to monitor images from the camera on a PC. 1.1 Monitor images from a single camera Start up the web browser. Enter the IP address designated using the Panasonic “IP Setting Software” in the address box of the browser. •...
  • Page 8 1 Monitor images on a PC Press the [Enter] key on the keyboard. → The “Live” page will be displayed. Refer to page 9 for further information about the “Live” page. When “On” is selected for “User auth.”, the authentication window will be displayed before displaying live images for the user name and password entries.

  • Page 9: About The "Live" Page

    1 Monitor images on a PC 1.2 About the “Live” page [select language] pull-down-menu The camera’s display language can be selected. The default language can be set in the [Language] in the [Basic] settings. (®page 46) [Setup] button Displays the setup menu. The button will turn green and the setup menu will be displayed. [Live] button Display the “Live”...
  • Page 10 1 Monitor images on a PC Aspect ratio of [1280x960] The letters “1280x960” will turn green and images in the “4:3” main area will be displayed in 1280 x 960 (pixels). [800x600] The letters “800x600” will turn green and images in the main area will be displayed in 800 x 600 (pixels).
  • Page 11 1 Monitor images on a PC Within the full angle image, the white outlines display what position the image was cropped from. During sequence operations, the cropping positions used by the sequence function are displayed in multiple white outlines (the display shown in the cropping display is not updated by changes to the position of the sequence or images).
  • Page 12 1 Monitor images on a PC Mic input button Turns on/off the audio reception (hear audio from the camera on a PC). This button will be displayed only when “Mic input”, “Interactive(Full-duplex)” or “Interactive(Half-duplex)” is selected for “Audio transmission/ reception” on the setup menu. (®page 106) When this button is clicked, the button will turn into the button and audio from the camera will not be heard.

  • Page 13: Monitor Cropping Images

    1 Monitor images on a PC *A phenomenon in which portions of the screen are displayed out of alignment. Only operable by users whose access level is “1. Administrator”. Only operable by users whose access level is “1. Administrator” or “2. Camera control” when “On” is selected for “User auth.”...
  • Page 14 1 Monitor images on a PC Sequence display using the cropping function By selecting the cropping areas for alarm actions, the area you want to monitor (home area) when alarm occurs can be displayed. Sequence display using the alarm action cropping function Operating Instructions...
  • Page 15 1 Monitor images on a PC Alarm occurrence Time while the cropping area is displayed Note • Alarm action cropping can only be used when a setting other than “H.264(all)” is selected for “Cropping”. (®page 131) Operating Instructions...

  • Page 16: Monitor Images From Multiple Cameras

    • When displaying images on a 4-screen, panning, tilting and zooming operations become available only for images from cameras with Pan/Tilt/Zoom functions. Refer to our website (http://security.panasonic.com/pss/security/support/info.html) for further information about the compatible cameras and their versions. • Only JPEG images can be displayed on a multi-screen. Audio will not be heard.

  • Page 17: Monitor Images On A Cellular Phone/Mobile Terminal

    2 Monitor images on a cellular phone/mobile terminal 2 Monitor images on a cellular phone/mobile terminal 2.1 Monitor images on a cellular phone It is possible to connect to the camera using a cellular phone via the Internet and monitor images (JPEG only) from the camera on the screen of the cellular phone.
  • Page 18 → Images from the camera will be displayed. WV-SFV311 Refresh control Press the dial key “5” or the [Manual Refresh] button to refresh the camera images. Press the [Auto Refresh] button to refresh the images from the camera in 5-second intervals.

  • Page 19: Monitor Images On A Mobile Terminal

    JPEG ® format image is displayed by the standard browser. For further information about compatible devices, refer to our website (http://security.panasonic.com/pss/security/support/info.html). IMPORTANT • When the authentication window is displayed, enter the user name and password. The default user name and password are as follows.
  • Page 20 2 Monitor images on a cellular phone/mobile terminal Access to “http://IP address/cam” or “http://Host name registered in the DDNS server/cam” using a mobile terminal. → Images from the camera will be displayed. Live images area Displays images from the camera. Operation buttons area When functions are selected in the function selection area C, buttons to operate those functions are displayed.
  • Page 21 2 Monitor images on a cellular phone/mobile terminal Click the button of the function that you want to operate. Resolution control AUX control Each function is explained below. Resolution control Press the button to display the buttons used to select the resolution on the screen. The resolution can be changed by selecting a resolution setting from the buttons.
  • Page 22 2 Monitor images on a cellular phone/mobile terminal AUX control Press the button to display the buttons used to operate the AUX output on the screen. The AUX output terminals can be controlled with the buttons. This function is only displayed when [Terminal 3] is set to [AUX output] on the settings menu. (®page 111) Note •...
  • Page 23 2 Monitor images on a cellular phone/mobile terminal – Medium display: http://IP address/cam/dm – Small display: http://IP address/cam/ds • When the resolution is changed by the resolution control, the displayed resolution changes but the image size remains the same. • When the HTTP port number is changed from “80”, enter “http://IP address: (colon) + port number/ cam”...

  • Page 24: Record Images On The Sd Memory Card Manually

    3 Record images on the SD memory card manually 3 Record images on the SD memory card manually Images displayed on the “Live” page can be recorded on the SD memory card manually. This button is operable only when “Manual” is selected for “Save trigger” on the [SD memory card] tab on the “Basic” page of the setup menu.
  • Page 25 3 Record images on the SD memory card manually • When the [Start] button is clicked immediately after the [Stop] button is clicked, saving of images may not start. In this case, click the [Start] button again. Operating Instructions...

  • Page 26: Action At An Alarm Occurrence

    VMD alarm: When motion is detected in the set VMD area, the alarm action will be performed. *VMD stands for “Video Motion Detection”. • Command alarm: When a Panasonic alarm protocol is received from the connected device via a network, the alarm action will be performed. •...
  • Page 27 When “On” is selected for “Panasonic alarm protocol notification”, the connected Panasonic device will be notified that the camera is in the alarm state. The settings for Panasonic alarm protocol can be configured in the Panasonic alarm protocol section of the [Notification] tab of the “Alarm” page. (®page 127)

  • Page 28: Transmit Images Onto An Ftp Server

    5 Transmit images onto an FTP server 5 Transmit images onto an FTP server Images can be transmitted to an FTP server. By configuring the following settings, transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available. IMPORTANT •...

  • Page 29: Save Images On The Sd Memory Card When Images Fail To Transmit Using The Ftp Periodic Image Transmission Function

    “Basic” page. (®page 52) To use the SD memory recording function featured in Panasonic network disk recorder, select “Off” for “FTP periodic image transmission” (®page 148) and “FTP error” for “Save trigger” of “Recording stream 1”...

  • Page 30: Display The Log List

    6 Display the log list 6 Display the log list The history of various logs will be displayed in list form. • Alarm log: Logs of the alarm occurrences such as time and date of the alarm occurrences, the image recording period and the alarm type will be displayed.
  • Page 31 6 Display the log list Click the [List/Play] button. → The log list will be displayed in a newly opened window (log list window). IMPORTANT • Only a single user can operate the log list window. Other users cannot access the log list window. Time Displays the time period of the data recorded on the SD memory card.
  • Page 32 6 Display the log list • Default: All Note • When “Stream 1” is selected for “Recording stream” and either “JPEG(1)”, “JPEG(2)”, or “JPEG(3)” is selected for “Stream 1”, the FTP trans. error log will be displayed. Recording time Configure the time period of logs displayed on the log list. •...
  • Page 33 6 Display the log list – VMD: Alarm by VMD alarm – COM: Alarm by command alarm – AUD: Alarm by audio detection alarm – FTP: Logs saved from FTP periodic image transmission errors • [SD memory card]: Available capacity and the original capacity of the SD memory card will be displayed.

  • Page 34: Playback Of Images On The Sd Memory Card

    7 Playback of images on the SD memory card 7 Playback of images on the SD memory card When clicking a time and date listed on the log list window, the “Live” page will turn to the “Playback” page. When images associated with the clicked time and date are on the SD memory card, the first image of them will be displayed.
  • Page 35 7 Playback of images on the SD memory card When the [PLAY] button or the [REV PLAY] button is clicked during fast reverse playback, playback speed will return to the normal playback speed. [REV PLAY] button Images will be played in reverse sequential order. [PLAY] button When this button is clicked, images will be played in sequential order.
  • Page 36 7 Playback of images on the SD memory card Select the image to be downloaded, and then click the [OK] button. • All: All images saved at the selected time and date will be downloaded. • Current image: Only the currently displayed image will be downloaded. •...

  • Page 37: Playback "H.264(1)"/"H.264(2)"/"H.264(3)"/"H.264(4)" Images Saved To The Sd Memory Card

    7 Playback of images on the SD memory card 7.2 Playback “H.264(1)”/“H.264(2)”/“H.264(3)”/“H. 264(4)” images saved to the SD memory card IMPORTANT • Depending on the network environment, download of video data may fail. [PAUSE] button Playback will be paused when this button is clicked during playback. [PLAY] button When this button is clicked, recorded data will be played.
  • Page 38 7 Playback of images on the SD memory card • The audio data is not played back during the fast playback. [5s backward] button Each time this button is clicked, the recorded data goes back by 5 seconds and starts playing. [5s forward] button Each time this button is clicked, the recorded data goes forward by 5 seconds and starts playing.

  • Page 39: About The Network Security

    8 About the network security 8 About the network security 8.1 Equipped security functions The following security functions are featured in this camera. Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the camera by setting the host authentication and/or the user authentication to “On”.

  • Page 40: Display The Setup Menu From A Pc

    9 Display the setup menu from a PC 9 Display the setup menu from a PC The settings of the camera can be configured on the setup menu. IMPORTANT • The setup menu is only operable by users whose access level is “1. Administrator”. Refer to page 134 for how to configure the access level.
  • Page 41 9 Display the setup menu from a PC → The setup menu will be displayed. Refer to page 44 for further information about this menu. Operating Instructions...

  • Page 42: How To Operate The Setup Menu

    9 Display the setup menu from a PC 9.2 How to operate the setup menu Menu buttons Setup page Click the desired button in the frame on the left of the window to display the respective setup menu. When there are tabs at the top of the “Setup” page displayed in the frame on the right of the window, click the desired tab to display and configure the setting items relating to the name of the tab.
  • Page 43 9 Display the setup menu from a PC <Example> When completing the setting items in field A, click the [Set] button (B) below field (A). The edited settings in field A will not be applied unless the [Set] button (B) below field (A) is clicked. In the same manner as above, click the [Set] button (D) below field C when completing the setting items in field C.

  • Page 44: About The Setup Menu Window

    9 Display the setup menu from a PC 9.3 About the setup menu window [Setup] button Display the “Setup” page. [Live] button Display the “Live” page. [Basic] button Displays the “Basic” page. The basic settings such as time and date and camera title, and the settings relating to the SD memory card can be configured on the “Basic”...
  • Page 45 9 Display the setup menu from a PC [Alarm] button Displays the “Alarm” page. The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence, the alarm occurrence notification, and the VMD area settings can be configured on the “Alarm”...

  • Page 46: Configure The Basic Settings Of The Camera [Basic]

    10 Configure the basic settings of the camera [Basic] 10 Configure the basic settings of the camera [Basic] The basic settings such as camera title, time and date, SD memory card and the logs can be configured on the “Basic” page. The “Basic” page has the [Basic] tab, the [Internet] tab, the [SD memory card] tab, and the [Log] tab.

  • Page 47: Time Zone

    10 Configure the basic settings of the camera [Basic] • Available number of characters: 0 - 20 characters • Unavailable characters: " & • Default: The model No. is displayed. [Date/time] Enter the current time and date. When “12h” is selected for “Time display format”, “AM” or “PM” can be selected. •...
  • Page 48 10 Configure the basic settings of the camera [Basic] [Camera title on screen (0-9, A-Z)] Enter a character string to be displayed on the image. • Available number of characters: 0 - 20 characters • Available characters: 0-9, A-Z and the following marks. ! "...
  • Page 49 10 Configure the basic settings of the camera [Basic] • SD MOUNT indicator (SD MOUNT): Lights when data can be saved to the SD memory card. It blinks or is off when data cannot be saved to the SD memory card. –...

  • Page 50: Configure The Internet Settings [Internet]

    10 Configure the basic settings of the camera [Basic] Note • Monitor out is intended for use when performing tasks, such as checking the angle of viewable images, with a video receiving device when installing or servicing the camera, and cannot be used for recording or surveillance purposes.
  • Page 51 10 Configure the basic settings of the camera [Basic] Refer to page 173 or the “Viewnetcam.com” website (http://www.viewnetcam.com/) for further information. • Default: Off Note • When the “DDNS” setting is changed, the “DDNS” setting on the [Advanced] tab of the “Network” page also changes to the same setting.

  • Page 52: Configure The Settings Relating To The Sd Memory Card [Sd Memory Card]

    10 Configure the basic settings of the camera [Basic] 10.3 Configure the settings relating to the SD memory card [SD memory card] Click the [SD memory card] tab on the “Basic” page. (®page 40, page 42) The settings relating to the SD memory card can be configured on this page. SD memory card [SD memory card] Select “Use”...

  • Page 53: Operating Mode

    Default: Off [Remaining capacity notification] When the E-mail notification function or the Panasonic alarm protocol function is used to provide notification of the remaining capacity of the SD memory card, select a level to be notified at from the following.
  • Page 54 When “H.264(4)” is selected, the settings for “H.264(4)” on the [JPEG/H.264] tab of the “Image/ Audio” page will be changed to the settings for “H.264(4) & recording”. • When using the SD memory recording function of a Panasonic network disk recorder, select “JPEG(1)” for “Recording format” of “Recording stream 1”. •...

  • Page 55: File Name

    10 Configure the basic settings of the camera [Basic] • When “H.264(1)”, “H.264(2)”, “H.264(3)”, or “H.264(4)” is selected for “Recording format”, the name of the saved file will be given automatically. • When “H.264(1)”, “H.264(2)”, “H.264(3)”, or “H.264(4)” is selected for “Recording format”, the number of users that can access the camera may be reduced.
  • Page 56 10 Configure the basic settings of the camera [Basic] JPEG recording(Alarm) This setting is only available when “JPEG(1)”, “JPEG(2)”, or “JPEG(3)” is selected for “Recording format”, and “Alarm input” is selected for “Save trigger”. [File name] Enter the file name used for the image to be saved on the SD memory card. The file name will be as follows. •...
  • Page 57 10 Configure the basic settings of the camera [Basic] This setting is only available when “H.264(1)”, “H.264(2)”, “H.264(3)”, or “H.264(4)”, is selected for “Recording format” of the SD memory card, and “Alarm input” is selected for “Save trigger”. [Pre alarm (recording) duration] Determine whether or not to perform the pre alarm recording.
  • Page 58 Save/obtain images in accordance with the schedule settings – Save/obtain the alarm logs, the manual/schedule logs, the FTP error logs and the system logs – Save/obtain images recorded using the SD memory recording function of Panasonic network disk recorder – Play/download images on the SD memory card •...

  • Page 59: Access Copy Images Saved On The Sd Memory Card Onto The Pc [Sd Memory Card Images]

    10 Configure the basic settings of the camera [Basic] 10.4 Access copy images saved on the SD memory card onto the PC [SD memory card images] Click the [SD memory card] tab on the “Basic” page. (®page 40, page 42) The following are descriptions of how to copy images saved on the SD memory card onto the PC.
  • Page 60 10 Configure the basic settings of the camera [Basic] Possible number of JPEG images that can be saved on the SD memory card (as indications) IMPORTANT • The numbers on the following table are just indications. They are not actual numbers of images that can be saved on the SD memory card.
  • Page 61 10 Configure the basic settings of the camera [Basic] Image capture size: 1280x960 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 128,000 160,000 192,000 224,000 256,000 32 GB 64,000 80,000 96,000 112,000 128,000 16 GB 32,000 40,000 48,000...
  • Page 62 10 Configure the basic settings of the camera [Basic] Image capture size: 1280x720 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 135,600 204,800 256,000 281,600 332,800 32 GB 76,800 102,400 128,000 140,800 166,400 16 GB 38,400 51,200 64,000...
  • Page 63 10 Configure the basic settings of the camera [Basic] Image capture size: 800x600 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64GB 204,800 320,000 384,000 486,400 563,200 32GB 102,400 160,000 192,000 243,200 281,600 16GB 51,200 80,000 96,000 121,600 140,800...
  • Page 64 10 Configure the basic settings of the camera [Basic] Image capture size: VGA Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 320,000 448,000 512,000 576,000 640,000 32 GB 160,000 224,000 256,000 288,000 320,000 16 GB 80,000 112,000 128,000...
  • Page 65 10 Configure the basic settings of the camera [Basic] Image capture size: 640x360 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 384,000 563,200 665,600 716,800 819,200 32 GB 192,000 281,600 332,800 358,400 409,600 16 GB 96,000 140,800 166,400...
  • Page 66 10 Configure the basic settings of the camera [Basic] Image capture size: 400x300 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 512,000 627,200 710,400 844,800 979,200 32 GB 256,000 313,600 355,200 422,400 489,600 16 GB 128,000 156,800 177,600...
  • Page 67 10 Configure the basic settings of the camera [Basic] Image capture size: QVGA Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 768,000 832,000 864,000 896,000 960,000 32 GB 384,000 416,000 432,000 448,000 480,000 16 GB 192,000 208,000 216,000...
  • Page 68 10 Configure the basic settings of the camera [Basic] Image capture size: 320x180 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 921,600 1,049,600 1,126,400 1,152,000 1,228,800 32 GB 460,800 524,800 563,200 576,000 614,400 16 GB 230,400 262,400 281,600...
  • Page 69 10 Configure the basic settings of the camera [Basic] Image capture size: 160x120 Image quality Capacity of SD memory card 0 Super fine 1 Fine 64 GB 2,534,400 3,148,800 3,635,200 4,057,600 4,352,000 32 GB 1,267,200 1,574,400 1,817,600 2,028,800 2,176,000 16 GB 633,600 787,200 908,800...
  • Page 70 Possible time that can be saved on the SD memory card (as indications): When saved as H.264 Get the most current information regarding the possible time that can be saved when saving images on the SD memory card with H.264 from following URL. http://panasonic.biz/security/support/info.html Operating Instructions...

  • Page 71: Configure The Directory Of The Pc That Images Will Be Downloaded To [Log]

    10 Configure the basic settings of the camera [Basic] 10.5 Configure the directory of the PC that images will be downloaded to [Log] Click the [Log] tab on the “Basic” page. (®page 40, page 42) The directory of the PC that images recorded on the SD memory card will be downloaded to can be configured in this section.
  • Page 72 10 Configure the basic settings of the camera [Basic] Note • Schedule saving is available only when “H.264(1)”, “H.264(2)”, “H.264(3)”, or “H.264(4)” is selected for “Recording format”. FTP error The settings related to the directory name of the PC that recorded images of when FTP errors occur will be downloaded to can be performed.

  • Page 73: How The Logs And Images Are Saved Depending On The Settings For "Alarm

    10 Configure the basic settings of the camera [Basic] 10.5.1 How the logs and images are saved depending on the settings for “Alarm” [SD memory card] tab Logs and associated images SD memory Save trigger Overwrite card Alarm input • Log: Up to 50,000 logs will be kept for SD memory card.

  • Page 74: How The Logs And Images Are Saved Depending On The Settings For "Manual/Schedule

    10 Configure the basic settings of the camera [Basic] 10.5.2 How the logs and images are saved depending on the settings for “Manual/Schedule” [SD memory card] tab Logs and associated images SD memory Save trigger Overwrite card Manual/ • Log: Up to 50,000 logs will be kept for SD memory card. Schedule When more than 50,000 logs are filed, the older logs will be overwritten by the newer logs.

  • Page 75: How The Logs And Images Are Saved Depending On The Settings For "Ftp Error

    10 Configure the basic settings of the camera [Basic] 10.5.3 How the logs and images are saved depending on the settings for “FTP error” [SD memory card] tab Logs and associated images SD memory Save trigger Overwrite card FTP error •...

  • Page 76: Configure The Settings Relating To Images And Audio [Image/Audio]

    11 Configure the settings relating to images and audio [Image/Audio] 11 Configure the settings relating to images and audio [Image/Audio] The settings relating to JPEG and H.264 images such as the settings of image quality, audio, etc. can be configured on this page. The “Image/Audio”...

  • Page 77: Configure The Settings Relating To Jpeg Images [Jpeg/H.264]

    11 Configure the settings relating to images and audio [Image/Audio] 11.2 Configure the settings relating to JPEG images [JPEG/H.264] Click the [JPEG/H.264] tab on the “Image/Audio” page. (®page 40, page 42) “Live” page (Initial display) Configure the settings relating to the initial images displayed on the “Live” page. [Initial display stream] Select the image to display on the “Live”...
  • Page 78 11 Configure the settings relating to images and audio [Image/Audio] [Image capture size] Select the image capture size to display the JPEG image. – When “1.3 mega pixel [16:9](30fps mode)” or “1.3 mega pixel [16:9](60fps mode)” is selected for “Image capture mode” 1280x720/640x360/320x180/160x90 –...

  • Page 79: Configure The Settings Relating To H.264 Images [Jpeg/H.264]

    11 Configure the settings relating to images and audio [Image/Audio] 11.3 Configure the settings relating to H.264 images [JPEG/H.264] Click the [JPEG/H.264] tab on the “Image/Audio” page. (®page 40, page 42) Configure the settings relating to H.264 image such as “Max bit rate (per client)”, “Image capture size”, “Image quality”, etc.
  • Page 80 11 Configure the settings relating to images and audio [Image/Audio] Note • When “On” is selected, only “Unicast port (AUTO)” will be available for “Transmission type”. • When “On” is selected, it may take time to start displaying H.264 images. •...

  • Page 81: Frame Rate

    11 Configure the settings relating to images and audio [Image/Audio] [Frame rate*] Select a frame rate for H.264 images from the following. 1fps/ 3fps/ 5fps*/ 7.5fps*/ 10fps*/ 12fps*/ 15fps*/ 20fps*/ 30fps*/60fps* • Default: 30fps* IMPORTANT • The super dynamic function will be OFF when set to 60fps. Note •...

  • Page 82: Image Quality

    11 Configure the settings relating to images and audio [Image/Audio] Note • The H.264 bit rate is restricted by “Bandwidth control(bit rate)” on the [Network] tab on the “Network” page (®page 139). For this reason, the bit rate may be lower than the value when any value with an asterisk (*) on the right is selected.
  • Page 83 11 Configure the settings relating to images and audio [Image/Audio] – H.264(4): 33034 [Multicast address] Enter the multicast IP address. Images and audio will be transmitted to the designated IP address. • Available IPv4 address: 224.0.0.0 - 239.255.255.255 • Available IPv6 address: Multicast address starting with “FF” •...

  • Page 84: Configure The Settings Relating To Image Adjust, Focus, Extra Optical Zoom, Privacy Zone, Viqs, And Lens Distortion Compensation [Image Quality]

    11 Configure the settings relating to images and audio [Image/Audio] 11.4 Configure the settings relating to image adjust, focus, extra optical zoom, privacy zone, VIQS, and lens distortion compensation [Image quality] Click the [Image quality] tab on the “Image/Audio” page. (®page 40, page 42) When the [Setup>>] button of each setting item is clicked, the detailed settings menu will be displayed in a newly opened window.

  • Page 85: Configure The Settings Relating To Image Quality ("Image Adjust" Setup Menu)

    11 Configure the settings relating to images and audio [Image/Audio] [Lens distortion compensation] Click the [Setup>>] button to display the setup menu that can configure the settings relating to lens distortion compensation. The setup menu will be displayed in a newly opened window. (®page 105) 11.4.1 Configure the settings relating to image quality (“Image adjust”...
  • Page 86 11 Configure the settings relating to images and audio [Image/Audio] The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window. When the values are changed, the changed values will be applied to the currently displayed image on the [Image quality] tab.
  • Page 87 11 Configure the settings relating to images and audio [Image/Audio] [Super Dynamic(SD)] Select “On(High)”, “On(Normal)”, or “Off” to determine whether or not to activate the super dynamic function. Cannot be set when the “Image capture mode” is set to “1.3 mega pixel [16:9](60fps mode)”. Refer to the description “Super Dynamic function”...
  • Page 88 11 Configure the settings relating to images and audio [Image/Audio] [Face SD] With the “Face SD” setting, if a person's face is dark and difficult to see, by combining the face detection and Super Dynamic functions, the area with the face in the image can be corrected to become brighter and easier to see.
  • Page 89 11 Configure the settings relating to images and audio [Image/Audio] 1/60 Fix, 1/100 Fix, 1/120 Fix, 1/250 Fix, 1/500 Fix, 1/1000 Fix, 1/2000 Fix, 1/4000 Fix, 1/10000 Fix – When a setting other than “1.3 mega pixel [16:9](60fps mode)” is selected for “Image capture mode”: 1/30 Fix, 3/100 Fix, 3/120 Fix, 2/100 Fix, 2/120 Fix, 1/100 Fix, 1/120 Fix, 1/250 Fix, 1/500 Fix, 1/1000 Fix, 1/2000 Fix, 1/4000 Fix, 1/10000 Fix •...
  • Page 90 11 Configure the settings relating to images and audio [Image/Audio] Note • When “Max.16/30s” is selected, for example, sensitivity will automatically be increased up to x16. • When “Fix shutter” is selected for “Light control mode”, this setting is unavailable. The selected maximum shutter time varies depending on the settings of “Super Dynamic(SD)”...

  • Page 91: White Balance

    11 Configure the settings relating to images and audio [Image/Audio] • Default: High [Dwell time] SF x311 SF x311 Select a wait time for switching between the color mode and the black & white mode from the following. 2s/ 10s/ 30s/ 1min •...

  • Page 92: Scene File

    11 Configure the settings relating to images and audio [Image/Audio] [Aperture level] Adjust the aperture level (outline compensation). Images will be sharper when the cursor is moved in the “+” direction, and will be softer when the cursor is moved in the “-” direction. Click the [Reset] button to reset the color to the default. •...

  • Page 93: Set Mask Areas

    11 Configure the settings relating to images and audio [Image/Audio] 11.4.2 Set mask areas When “Off” is selected for “Super Dynamic(SD)” and “Back light compensation (BLC)”, it is possible to compensate for backlight by masking brighter areas. Operating Instructions...
  • Page 94 11 Configure the settings relating to images and audio [Image/Audio] Display the “Image adjust” setup menu. (®page 84) Operating Instructions...
  • Page 95 11 Configure the settings relating to images and audio [Image/Audio] Click the [Start] button of “Mask area”. → Borders will appear and the image displayed on the [Image quality] tab will be divided into 48 (6x8). Extra optical zoom/Focus adjustment Click the divided areas to be masked.
  • Page 96 11 Configure the settings relating to images and audio [Image/Audio] IMPORTANT • The mask area may move out of alignment when the JPEG/H.264 “Image capture mode” setting is changed. Make sure to check the mask area after changing the “Image capture mode” setting. •...

  • Page 97: Configure The Focus Setting

    11 Configure the settings relating to images and audio [Image/Audio] 11.5 Configure the focus setting SF x311 SF x311 Click the [Setup>>] button of “Focus” on the [Image quality] tab of the “Image/Audio” page. (®page 84) Adjust the focus setting by moving the lens focus to the appropriate position. Manual and auto adjustments are available.

  • Page 98: Adjust The Angular Field Of View Using The Extra Optical Zoom Function

    11 Configure the settings relating to images and audio [Image/Audio] 11.6 Adjust the angular field of view using the extra optical zoom function Click the [Setup>>] button of “Extra optical zoom” on the [Image quality] tab of the “Image/Audio” page. (®page 84) It is possible to adjust the angular field of view using the extra optical zoom function.

  • Page 99: Configure The Settings Relating To The Privacy Zone ("Privacy Zone" Setup Menu)

    11 Configure the settings relating to images and audio [Image/Audio] 11.7 Configure the settings relating to the privacy zone (“Privacy zone” setup menu) Click the [Setup>>] button of “Privacy zone” on the [Image quality] tab of the “Image/Audio” page. (®page 84) When there is a zone that you do not want to display, set the zone as a privacy zone not to be displayed.
  • Page 100 11 Configure the settings relating to images and audio [Image/Audio] IMPORTANT • After configuring the privacy zone, the privacy zone may move out of alignment when the JPEG/H.264 “Image capture mode” setting is changed. Make sure to check the privacy zone after changing the “Image capture mode”...

  • Page 101: Configure The Viqs Setting

    11 Configure the settings relating to images and audio [Image/Audio] 11.8 Configure the VIQS setting Click the [Setup>>] button of “VIQS” on the [Image quality] tab of the “Image/Audio” page. (®page 84) VIQS is an abbreviation of Variable Image Quality on Specified area and is a feature that enables you to change the images of a specified area.
  • Page 102 11 Configure the settings relating to images and audio [Image/Audio] • Off: Does not set the VIQS area. • Default: Off [Delete] button Deletes the VIQS area. Click the button to delete the VIQS area. [Level] Configure the difference level in the image quality between specified areas and non-specified areas. The greater the difference level, the more the image quality of the non-specified area is reduced.

  • Page 103: Configure The Viqs Area

    11 Configure the settings relating to images and audio [Image/Audio] 11.9 Configure the VIQS area The VIQS area is specified by following the steps below. Drag the mouse on the screen to specify the area (up to 8 areas). → The specified area is set to area “1(White)”, and the outline is displayed.
  • Page 104 11 Configure the settings relating to images and audio [Image/Audio] IMPORTANT • No setting contents are determined unless the [Set] button is clicked. • To check the image after configuring VIQS, display an H.264 image on the “Live” page, or press the [Confirm] button under “Stream”.

  • Page 105: Configure The Settings Relating To Lens Distortion Compensation

    11 Configure the settings relating to images and audio [Image/Audio] 11.10 Configure the settings relating to lens distortion compensation Click the [Setup>>] button of “Lens distortion compensation” on the [Image quality] tab of the “Image/Audio” page. (®page 84) Distortion correction can be performed using lens distortion compensation. The amount of compensation performed can be adjusted.

  • Page 106: Configure The Settings Relating To Audio [Audio]

    11 Configure the settings relating to images and audio [Image/Audio] 11.11 Configure the settings relating to audio [Audio] SF x311 SF x311 SFN310 SFN310 Click the [Audio] tab on the “Image/Audio” page. (®page 40, page 42) The settings relating to audio can be configured on this page. Note •...
  • Page 107 11 Configure the settings relating to images and audio [Image/Audio] [Audio encoding format] SF x311 SF x311 SFN310 SFN310 Select the audio reception encoding format from G.726, G.711, and AAC-LC. • Default: G.726 Note • G.711 is available only when “Mic input” is selected for “Audio transmission/reception”. •...
  • Page 108 11 Configure the settings relating to images and audio [Image/Audio] [Audio output interval (PC to Camera)] SF x311 SF x311 Select an interval for audio transmission from the following. 160ms/ 320ms/ 640ms/ 1280ms • Default: 640ms Note • When a shorter interval is selected, the delay time will be shorter. When a longer interval is selected, audio interruption may be diminished even though the delay time will be longer.

  • Page 109: Configure The Multi-Screen Settings [Multi-Screen]

    12 Configure the multi-screen settings [Multi-screen] 12 Configure the multi-screen settings [Multi-screen] The cameras from which images are to be displayed on a multi-screen can be registered on the “Multi-screen” page. (®page 40, page 42) [IP address] Enter the IP address or the host name of the camera to be used for the multi-screen. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be registered.

  • Page 110: Camera Title

    “Network Camera Recorder with Viewer Software Lite” which supports live monitoring and recording images from multiple cameras is available. For further information, refer to our website (http://security.panasonic.com/pss/security/support/info.html). • This camera is specified when “selfcamera” is displayed for the IP address or host name.

  • Page 111: Configure The Alarm Settings [Alarm]

    13 Configure the alarm settings [Alarm] 13 Configure the alarm settings [Alarm] The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence or alarm images, the VMD area settings, audio detection settings, and the alarm occurrence notification can be configured on this page.

  • Page 112: Configure The Settings Relating To The Alarm Output Terminal [Alarm]

    Select “On” or “Off” to determine whether or not to receive the command alarm. The command alarm is the function that provides notification of a Panasonic protocol alarm from the other cameras. When “On” is selected, alarm actions will be performed between multiple cameras.

  • Page 113: Change The Aux Name [Alarm]

    13 Configure the alarm settings [Alarm] The settings relating to the alarm output terminal can be configured in this section. Alarm output terminal setup [Alarm output trigger] Select “On” or “Off” to determine whether or not to output the alarm signals to the alarm output terminal when an alarm is detected.

  • Page 114: Configure The Settings Relating To The Camera Action On Alarm Occurrence [Alarm]

    13 Configure the alarm settings [Alarm] The names of “AUX”, “Open” and “Close” on the “Live” page can be changed. AUX title [AUX (Up to 10 characters)] Enter the name for “AUX” on the “Live” page. • Unavailable characters: " & •...

  • Page 115: Configure Settings Relating To Image Quality On Alarm Action

    • [Panasonic alarm protocol] Click “Panasonic alarm protocol notification >>” to display the setup menu that can configure the settings relating to transmitting Panasonic alarm protocol notifications when an alarm occurs. The setup menu will be displayed in a newly opened window. (®page 119) •...

  • Page 116: Configure Settings Relating To Alarm E-Mail Notifications

    13 Configure the alarm settings [Alarm] 13.4.2 Configure settings relating to alarm E-mail notifications Click “E-mail server >>” of “Camera action on alarm” on the [Alarm] tab of the “Alarm” page. (®page 114) Refer to page 144 for information on configuration for these settings. Operating Instructions...

  • Page 117: Configure Settings Relating To Ftp Transmissions Of Alarm Images

    13 Configure the alarm settings [Alarm] 13.4.3 Configure settings relating to FTP transmissions of alarm images Click “FTP >>” of “Camera action on alarm” on the [Alarm] tab of the “Alarm” page. (®page 114) Refer to page 147 for information on configuration for these settings. Operating Instructions...

  • Page 118: Configure Settings Relating To Recording To An Sd Memory Card When An Alarm Occurs

    13 Configure the alarm settings [Alarm] 13.4.4 Configure settings relating to recording to an SD memory card when an alarm occurs Click “SD memory card >>” of “Camera action on alarm” on the [Alarm] tab of the “Alarm” page. (®page 114) Refer to page 52 for information on configuration for these settings.

  • Page 119: Configure Settings Relating To Panasonic Alarm Protocol Notification When An Alarm Occurs

    13.4.5 Configure settings relating to Panasonic alarm protocol notification when an alarm occurs Click “Panasonic alarm protocol notification >>” of “Camera action on alarm” on the [Alarm] tab of the “Alarm” page. (®page 114) Refer to page 127 for information on configuration for these settings.

  • Page 120: Configure Settings Relating To Http Alarm Notification When An Alarm Occurs

    13 Configure the alarm settings [Alarm] 13.4.6 Configure settings relating to HTTP alarm notification when an alarm occurs Click “HTTP alarm notification >>” of “Camera action on alarm” on the [Alarm] tab of the “Alarm” page. (®page 114) Refer to page 129 for information on configuration for these settings. 13.5 Configure the VMD settings [VMD area] Click the [VMD area] tab on the “Alarm”...
  • Page 121 13 Configure the alarm settings [Alarm] • The motion detection function is not the dedicated function to prevent thefts, fires, etc. We are not responsible for any accidents or damages that may occur. [Area] When selecting a VMD area in the screen, it will be numbered as area 1. (Subsequent areas will be numbered in the order of selection.) [Status] Select “On”...

  • Page 122: Set The Vmd Areas [Vmd Area]

    When “On” is selected for “Light detection control”, the video motion detection may not be performed even when detecting a subject moving over the whole screen. [Area No. notification] When “Panasonic alarm protocol notification >>” is clicked, the [Notification] tab of the “Alarm” page will be displayed. (®page 126) VMD information addition [Information addition] Select “On”...
  • Page 123 13 Configure the alarm settings [Alarm] Set the video motion detection area by dragging the mouse on the screen. → The designated area will become the VMD area “1(White)” and the outline will be displayed. When 2 - 4 VMD areas are set, each area will be numbered in order. The areas will be identified by the respective outline colors.

  • Page 124: Configure The Settings Relating To The Audio Detection [Audio Detection]

    13 Configure the alarm settings [Alarm] 13.6 Configure the settings relating to the audio detection [Audio detection] SF x311 SF x311 SFN310 SFN310 Click the [Audio detection] tab on the “Alarm” page. (®page 40, page 42) The settings relating to audio detection can be configured in this section. When the configured audio detection level is exceeded, the alarm action will be performed.
  • Page 125 13 Configure the alarm settings [Alarm] Note • The volume level for when audio detection is performed can be changed in “Mic input volume (Camera to PC)” on the [Audio] tab of the “Image/Audio” page. (®page 106) [Audio detection level] Select the level at which the camera determines that there is sound in the area around the camera when detecting sound.

  • Page 126: Configuration Of The Settings Relating To Alarm Notification [Notification]

    13.7 Configuration of the settings relating to alarm notification [Notification] Click the [Notification] tab on the “Alarm” page. (®page 40, page 42) The settings relating to Panasonic alarm protocol and HTTP alarm notification can be configured in this section. Operating Instructions...

  • Page 127: Configure The Settings Relating To Panasonic Alarm Protocol

    13.7.1 Configure the settings relating to Panasonic alarm protocol Panasonic alarm protocol notification [Panasonic alarm protocol] Select “On” or “Off” to determine whether or not to provide notification by Panasonic alarm protocol according to the settings for the “Alarm” and “Diag.” checkboxes of “Destination of notification” below. –...
  • Page 128 Default: 2 Destination of notification [Address 1] - [Address 8] Enter the destination IP address or host name of the Panasonic alarm protocol from the following. Up to 8 destination server addresses can be registered. • [Alarm] checkbox: When the checkbox is checked, the Panasonic alarm notification will be provided upon an alarm occurrence.

  • Page 129: Configure The Settings Relating To Http Alarm Notification

    13 Configure the alarm settings [Alarm] 13.7.2 Configure the settings relating to HTTP alarm notification HTTP alarm notification [Address 1] - [Address 5] Enter the destination IP address or host name of the HTTP alarm notification. Up to 5 destination server addresses can be registered.
  • Page 130 13 Configure the alarm settings [Alarm] [Notification data] Enter the notification data to add after the destination HTTP server addresses set in [Address 1] - [Address • Available characters: Alphanumeric characters • Default: /cgi-bin/comalarm.cgi?CMD=01 Note • For “Address 1” to “Address 5”, a total of 256 characters can be entered for the address (including “http://”) and “Notification data”.

  • Page 131: Configure The Settings Related To Advanced View [Advanced View]

    14 Configure the settings related to advanced view [Advanced view] 14 Configure the settings related to advanced view [Advanced view] Settings related to cropping can be configured on the “Advanced view” page. The “Advanced view” page has the [Cropping] tab. 14.1 Configure the settings relating to cropping [Cropping] Click the [Cropping] tab on the “Advanced view”...

  • Page 132: Alarm Action

    14 Configure the settings related to advanced view [Advanced view] Clicking on the outside of the outline adds a new outline. Streams that are configured in cropping use the same cropping area as the [Cropping] display. Therefore, if the cropping outline is changed, the cropping area of streams configured in cropping are changed according to the settings of the cropping outline.
  • Page 133 14 Configure the settings related to advanced view [Advanced view] [Self return time] Configure how long cropping images are transmitted for when an alarm occurs. When the set time has passed, cropping images stop being transmitted and the camera starts transmitting full-screen images. Can be set only when the “Alarm action”...

  • Page 134: Configure The Settings Relating To The Authentication [User Mng.]

    15 Configure the settings relating to the authentication [User mng.] 15 Configure the settings relating to the authentication [User mng.] The settings relating to the authentication such as users and PCs restrictions for accessing the camera with a PC or cellular phone/mobile terminal can be configured on the “User mng.” page. The “User mng.”...

  • Page 135: Configure The Settings Relating To The Host Authentication [Host Auth.]

    15 Configure the settings relating to the authentication [User mng.] Note • When the [Authentication] setting has been changed, close the web browser, and then access the camera again. • For other devices such as network disk recorders, unless otherwise stated, Digest authentication is not supported.

  • Page 136: Configure The Settings Relating To The Priority Stream [System]

    15 Configure the settings relating to the authentication [User mng.] The restriction settings of PCs (IP address) from accessing the camera can be configured on this page. [Host auth.] Select “On” or “Off” to determine whether or not to authenticate the host. •...

  • Page 137: Stream Type

    15 Configure the settings relating to the authentication [User mng.] The description below is the configuration of the priority stream that can transmit images without deteriorating the image quality and refresh interval even when multiple users access concurrently. Priority stream [Activation] Select “On”...
  • Page 138 15 Configure the settings relating to the authentication [User mng.] Note • When “On” is selected for “H.264 transmission”, the transmission interval may be longer than the set value when any value with an asterisk (*) on the right is selected. Operating Instructions...

  • Page 139: Configuring The Network Settings [Network]

    16 Configuring the network settings [Network] 16 Configuring the network settings [Network] The network settings can be configured on the “Network” page. The “Network” page has the [Network] tab and the [Advanced] tab. 16.1 Configure the network settings [Network] Click the [Network] tab on the “Network” page. (®page 40, page 42) The following information is required to configure the network settings.

  • Page 140: Network Settings

    16 Configuring the network settings [Network] IPv4 network [Network Settings] Select the method of how to configure the IP address from the following. • Static: The IP address is configured by entering manually on “IP address(IPv4)”. • DHCP: The IP address is configured using the DHCP function. •...
  • Page 141 16 Configuring the network settings [Network] IPv6 network [Manual] Select “On” or “Off” to determine whether or not to manually configure the IP address for IPv6 network (IPv6 address). • On: Enter an IPv6 address manually. • Off: Manual entry of an IPv6 address will become unavailable. •...
  • Page 142 “Live” page and take a picture with the snap shot button using the lowest possible image capture size. [Easy IP Setup accommodate period] Select “20min” or “Unlimited” to determine how long the network setting operation using the Panasonic “IP Setting Software” can be allowed. •...

  • Page 143: Configure Advanced Network Settings [Advanced]

    16 Configuring the network settings [Network] • To access the camera via the Internet by connecting the camera to a router, it is necessary to assign a respective HTTP port number for each camera and address translation by using the port forwarding function of the router.

  • Page 144: Configure The Settings Related To Sending E-Mails

    16 Configuring the network settings [Network] 16.2.1 Configure the settings related to sending E-mails [E-mail notification] Select “On” or “Off” to determine whether or not to provide notification by E-mail according to the settings for the “Alarm” and “Diag.” checkboxes of “Destination of notification” below. –...
  • Page 145 16 Configuring the network settings [Network] [SMTP server address] Enter the IP address or the host name of the SMTP server used to send E-mails. • Available number of characters: 1 - 128 characters • Available characters: Alphanumeric characters, the colon (:), the period (.), the underscore (_), and the hyphen (-).
  • Page 146 16 Configuring the network settings [Network] [SSL] Select “On” if you want to use SSL encryption when sending E-mail notifications for alarm occurrences or the “Diag.” function. When you select “On”, the authentication method will be set to “SMTP”. Set the user name and the password used for authentication.

  • Page 147: Configure The Settings Related To Ftp Transmission

    16 Configuring the network settings [Network] 16.2.2 Configure the settings related to FTP transmission [Alarm image FTP transmission] Select “On” or “Off” to determine whether or not to transmit the alarm image to the FTP server. • Default: Off [Directory name] Enter the directory name where the alarm images are to be saved.
  • Page 148 16 Configuring the network settings [Network] [Post alarm] • Transmission interval Select the transmission interval for the alarm image transmission to the FTP server from the following. 0.1fps/ 0.2fps/ 0.33fps/ 0.5fps/ 1fps • Default: 1fps • Number of images Select the number of images to be transmitted from the following. 1pic/ 2pics/ 3pics/ 4pics/ 5pics/ 6pics/ 7pics/ 8pics/ 9pics/ 10pics/ 20pics/ 30pics/ 50pics/ 100pics/ 200pics/ 300pics/ 500pics/ 1000pics/ 2000pics/ 3000pics •...

  • Page 149: User Name

    16 Configuring the network settings [Network] Note • When “Name w/time&date” is selected, the file name will be [“Entered file name” + “Time and date (year/ month/ day/ hour/ minute/ second)” + “Serial number (starting from 00)”] + “s” during summer time.

  • Page 150: Configure The Settings Relating To The Ntp Server

    16 Configuring the network settings [Network] 16.2.3 Configure the settings relating to the NTP server The settings relating to the NTP server such as the NTP server address, port number, etc. can be configured on this page. IMPORTANT • Use an NTP server when the more accurate time & date setting is required for the system operation. [Time adjustment] Select the time adjustment method from the following.

  • Page 151: Configure The Upnp Settings

    16 Configuring the network settings [Network] [NTP port] Enter a port number of the NTP server. • Available port number: 1 - 65535 • Default: 123 The following port numbers are unavailable since they are already in use. 20, 21, 23, 25, 42, 53, 67, 68, 69, 80, 110, 161, 162, 443, 995, 10669, 10670 [Time adjustment interval] Select an interval (1 - 24 hours: in 1 hour intervals) of synchronization with the NTP server.

  • Page 152: Configure The Https Settings

    16 Configuring the network settings [Network] Note • To display the shortcut to the camera on the [Network] folder of the PC, it is necessary to add the Windows component. Refer to the following to enable the UPnP function. For Windows Vista [Start] ®...
  • Page 153 16 Configuring the network settings [Network] When the [Delete] button is clicked, the generated self-signed certificate will be deleted. [CA Certificate - Generate Certificate Signing Request] When using the security certificate issued by CA (Certificate Authority) as the security certificate used for the HTTPS protocol, the CSR (Certificate Signing Request) will be generated.

  • Page 154: Configure The Settings Relating To Ddns

    16 Configuring the network settings [Network] • The maximum number of concurrent access user varies depending on the maximum image size and transmission format. 16.2.6 Configure the settings relating to DDNS To access this camera via the Internet, it is necessary to configure the settings for the DDNS function. Refer to page 170 for how to configure the settings relating to DDNS.

  • Page 155: Configure The Diffserv Settings

    16 Configuring the network settings [Network] [Community] Enter the community name to be monitored. • Available number of characters: 0 - 32 characters • Default: None (blank) IMPORTANT • When using the SNMP function, it is necessary to enter the community name. When no community name is entered, the SNMP function will not work.

  • Page 156: How To Configure Https Settings

    16 Configuring the network settings [Network] 16.3 How to configure HTTPS settings The settings relating to the HTTPS protocol that can enhance the network security by encrypting the access to cameras on this page. The HTTPS settings will be configured in the following procedure. Generation of the CRT key (SSL encryption key) When using the self-signed certifi cate When using the server certi ficate...

  • Page 157: Generation Of The Crt Key (Ssl Encryption Key)

    16 Configuring the network settings [Network] Note • To use the server certificate, you need to apply for the approval and the issue of server certificate by • Either of the self-signed certificate or the server certificate is available. If both of them are installed, the server certificate will be used prior to the self-signed certificate.

  • Page 158: Generation Of The Self-Signed Certificate (Security Certificate)

    16 Configuring the network settings [Network] key. When the [Apply] button is clicked on the “Previous CRT key” dialog box, it is possible to replace the current CRT key with the previous one. 16.3.2 Generation of the self-signed certificate (security certificate) IMPORTANT •...
  • Page 159 16 Configuring the network settings [Network] Item Description Available number of characters [Organizational Enter the unit name of the organization. 64 characters Unit] (Omission is OK.) [CRT key] Displays the key size and generation time & date of the current key. Note •...

  • Page 160: Generation Of Csr (Certificate Signing Request)

    16 Configuring the network settings [Network] • When the [Delete] button is clicked, the generated self-signed certificate (security certificate) will be deleted. • When “HTTPS” is selected for “Connection”, it is impossible to delete the self-signed certificate. 16.3.3 Generation of CSR (Certificate Signing Request) IMPORTANT •...

  • Page 161: Installation Of The Server Certificate

    16 Configuring the network settings [Network] Item Description Available number of characters [CRT key] Displays the key size and generation time & date of the current key. Note • To use the server certificate, follow the requests from the CA about the information to be entered. •...

  • Page 162: Configuration Of The Connection Protocol

    16 Configuring the network settings [Network] • When the [Confirm] button is clicked, the registered information of the installed server certificate will be displayed in the “CA Certificate - Confirm” dialog box. (Only “Organizational Unit” will be displayed with an asterisk (*).) •...

  • Page 163: Access The Camera Using The Https Protocol

    16 Configuring the network settings [Network] • When using the server certificate: In advance, install the root certificate and intermediate certificate on the browser in use. Follow the instructions of CA for how to obtain and install these certificates. • When the camera is accessed using the HTTPS protocol, the refresh interval and frame rate of images may be lower.
  • Page 164 16 Configuring the network settings [Network] • When the camera access is open to the Internet, enter the address name or host name to access via the Internet for “Common Name”. In this case, the security alert window will be displayed each time the camera is locally accessed, even if the security certificate is installed.
  • Page 165 16 Configuring the network settings [Network] Click “Certificate Error” over the URL, and click “View certificates”. Operating Instructions...
  • Page 166 16 Configuring the network settings [Network] Click “Install Certificate...”. Note • If [Install Certificate...] is not displayed, close Internet Explorer once, and select [Run as Administrator] to launch Internet Explorer again. Click [Start] ® [All Programs] ® right click [Internet Explorer] ®...
  • Page 167 16 Configuring the network settings [Network] Click “Next” displayed on “Certificate Import Wizard”. Note • When using Internet Explorer 10, Internet Explorer 11, select “Store Location”, and then click “Next”. Operating Instructions...
  • Page 168 16 Configuring the network settings [Network] Select “Place all certificates in the following store”, and click “Browse...”. Select “Trusted Root Certificate Authorities”, and click “OK”. Operating Instructions...
  • Page 169 16 Configuring the network settings [Network] Click “Next”. Click “Finish”. Operating Instructions...

  • Page 170: How To Configure The Settings Relating To Ddns

    16 Configuring the network settings [Network] Click “Yes”. → When the import is successfully completed, the screen “The import was successful.” will be displayed. Click “OK”. → When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed. 16.5 How to configure the settings relating to DDNS When activating the DDNS function using the camera, either of the following DDNS services is available.

  • Page 171: Configuration Of The Ddns Service (Example Of The "Viewnetcam.com" Service)

    16 Configuring the network settings [Network] Note • “Viewnetcam.com” is a Dynamic DNS service designed for use with Panasonic Network Cameras. Refer to the “Viewnetcam.com” website (http://www.viewnetcam.com/) for further information about the service. About DDNS services (IPv4/IPv6) By using a DDNS service, it becomes possible to view camera images via the Internet.

  • Page 172: When Using The "Viewnetcam.com" Service

    16 Configuring the network settings [Network] “*****.viewnetcam.com” and the current global address is automatically registered. If you are enrolled in “Viewnetcam.com”, the unique “domain name” (example: *****.viewnetcam.com) will be allocated. The “Viewnetcam.com” service server automatically manages the domain name of camera and the global address of router (or camera) when a camera automatically notifies the service server of the global address.

  • Page 173: Procedure To Register Information For The "Viewnetcam.com" Service

    16 Configuring the network settings [Network] If you cannot access the camera using the registered URL 30 minutes after registering with “Viewnetcam.com”, select “Advanced”. In this case, UPnP (®page 151) must be enabled for the camera and for the router. •...

  • Page 174: Checking The Information Registered For The "Viewnetcam.com" Service

    16 Configuring the network settings [Network] Note • When the registration for the “Viewnetcam.com” service is completed, the URL registered for “Personal(Camera) URL” is displayed. It may take up to about 30 minutes until the URL of the registered camera is validated. •...

  • Page 175: When Using "Dynamic Dns Update(Dhcp)

    16 Configuring the network settings [Network] • Default: 24h 16.5.6 When using “Dynamic DNS Update(DHCP)” [Host name] Enter the host name to be used for the Dynamic DNS Update service. • Available number of characters: 3 - 250 characters Enter in the form of “(host name). (domain name)”. •...

  • Page 176: Configure The Settings Relating To The Schedules [Schedule]

    17 Configure the settings relating to the schedules [Schedule] 17 Configure the settings relating to the schedules [Schedule] On the “Schedule” page, it is possible to configure the settings relating to schedules as follows. • Alarm permission • VMD permission •...
  • Page 177 17 Configure the settings relating to the schedules [Schedule] Up to 5 schedules can be set. Select an action to be assigned to the schedule from “Schedule mode”. “Off” is selected at the default. • Off: No action will be taken for the respective schedule. •...
  • Page 178 17 Configure the settings relating to the schedules [Schedule] • Audio detection permission: The audio detection function will be active during the period of the schedule. • Access permission: Users whose access level is set to 2 and 3 on the [User auth.] tab (®page 134) can access the camera only in the period of schedule.

  • Page 179: How To Set The Schedules

    17 Configure the settings relating to the schedules [Schedule] 17.1 How to set the schedules Check the check box of the desired day of the week of “FTP image transmission schedule”. → The selected day of the week will be validated for the schedule. To designate time, select the desired “hour”...
  • Page 180 17 Configure the settings relating to the schedules [Schedule] Click the [Set] button after completing the settings. → The result will be displayed at the bottom of the window. Operating Instructions...

  • Page 181: How To Delete The Set Schedule

    17 Configure the settings relating to the schedules [Schedule] 17.2 How to delete the set schedule Uncheck the check box of the set day of the week. Operating Instructions...
  • Page 182 17 Configure the settings relating to the schedules [Schedule] Click the [Set] button after completing the settings. → The schedule of the selected day of the week is deleted. Operating Instructions...

  • Page 183: Maintenance Of The Camera [Maintenance]

    18 Maintenance of the camera [Maintenance] 18 Maintenance of the camera [Maintenance] System log check, firmware upgrade, status check and initialization of the setup menu can be performed on this page. The “Maintenance” page has the [System log] tab, the [Upgrade] tab, [Status] tab, the [Default reset] tab, and the [Data] tab.
  • Page 184 A blank (space) cannot be used for the name of the directory where the downloaded firmware to be saved. Click the [Browse...] button and designate the downloaded firmware. Note • Most current version update software is posted on the Panasonic support Web site. When using in Japan http://panasonic.biz/security/support/ When using out of Japan http://security.panasonic.com/pss/security/support/ •...

  • Page 185: Check The Status [Status]

    18 Maintenance of the camera [Maintenance] Note • Note that the settings cannot be restored after an initialization is operated. Click the [Execute] button. → The confirmation window will be displayed. IMPORTANT • After completing the upgrade, delete temporary internet files. (®page 198) •...

  • Page 186: Reset The Settings/Reboot The Camera [Default Reset]

    The self check result of the hardware will be displayed. Note • Refer to our website (http://security.panasonic.com/pss/security/support/info.html) for further information about the contents of the displayed statuses (relating to the “Viewnetcam.com” service, the UPnP function, or the self check). 18.4 Reset the settings/Reboot the camera [Default reset] Click the [Default reset] tab of the “Maintenance”...

  • Page 187: Settings Data/Backing Up Or Restoring Logs [Data]

    18 Maintenance of the camera [Maintenance] [Reboot] Click the [Execute] button to reboot the camera. It is impossible to operate the camera for about 2 minutes after rebooting the camera. Note • To initialize the network settings (®page 139), turn off the power of the camera, then turn on the power again while holding down the INITIAL SET button on the unit, and keep the INITIAL SET button held down for about 5 seconds.
  • Page 188 18 Maintenance of the camera [Maintenance] IMPORTANT • It may take some time to create a backup file when backing up the setting data or a log. • A communication timeout may generate when the backup operation takes 10 minutes or longer. The backup data may not be acquired completely at this time, so complete it within 10 minutes.

  • Page 189: Using The Cd-Rom

    Using the supplied CD-ROM, the following actions can be performed. The Panasonic “IP Setting Software” can be installed on the PC. (®page 190) Settings related to the camera’s network can be set from the Panasonic “IP Setting Software”. (®page 192) The manuals can be installed on the PC.

  • Page 190: Installing Panasonic "Ip Setting Software

    19 Using the CD-ROM 19.2 Installing Panasonic “IP Setting Software” On the CD launcher window, click the [Install] button next to [IP Setting Software] to display the Panasonic “IP Setting Software” installation window. Confirm the following settings before starting the installation.

  • Page 191: Installing The Manuals

    To uninstall the manuals delete the shortcut icon from where you specified it to be installed (the default is on the desktop) during installation and the [Manual] folder from the folder (the default is C: \Panasonic) you specified during installation. 19.4 Installing the Viewer software The Viewer software (Network Camera View 4S) must be installed on the PC in order to display camera images.

  • Page 192: Configure The Network Settings Of The Camera Using The Panasonic "Ip Setting Software

    However, settings can be changed after 20 minutes for cameras in the initial set mode. To start the Panasonic “IP Setting Software”, click the [Run] button next to [IP Setting Software] from the CD launcher menu window, or double-click on the shortcut icon created after installing the software on the •...
  • Page 193 19 Using the CD-ROM • When the [Network Settings] button is clicked, the “Network Settings” screen is displayed and network settings can be changed. For further information, refer to page 193. When the viewer software “Network Camera View 4S” installation screen is displayed, follow the on-screen instructions to install the software.

  • Page 194: About The Displayed System Log

    20 About the displayed system log 20 About the displayed system log Error indications relating to SMTP Category Indication Description POP3 server error Authentication error. • Entered user name or password may be incorrect. Check if the E-mail settings are configured correctly.
  • Page 195 20 About the displayed system log Category Indication Description Internal error Undefined error. • An error occurred in the FTP function. Check if the FTP settings are configured correctly. Error indications relating to “Viewnetcam.com” Category Indication Description Viewnetcam.com Failed to resolve the •...

  • Page 196: Error Indications Relating To Ntp

    20 About the displayed system log Error indications relating to NTP Category Indication Description Connection error No response from the NTP server. • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. •...
  • Page 197 20 About the displayed system log Error indications relating to Panasonic alarm protocol notification Category Indication Description Panasonic alarm Failed to find destination of • The IP address of the destination of protocol notification notification. notification may be incorrect. Check if the...

  • Page 198: Troubleshooting

    If the network settings (IP address, subnet mask, and default gateway) are incorrect, reboot the camera and change the network settings by using the Panasonic “IP Setting Software” within 20 minutes after the restart. – In networks that do not have a DHCP server, the IP address of the camera will be configured to “192.168.0.10”...
  • Page 199 21 Troubleshooting Symptom Cause/solution Reference pages • Is “554” selected for the HTTP port number? For the HTTP port number, select a port number other than the following port numbers used by the camera. The number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670, 59000 - 61000 •...
  • Page 200 21 Troubleshooting Symptom Cause/solution Reference pages • Is the setting of port forwarding configured for the router? To enable the access to the camera via the Internet, it is necessary to perform the port forwarding setting when the router in use does not support the UPnP function.
  • Page 201 21 Troubleshooting Symptom Cause/solution Reference pages • Are you accessing another camera in the same local network via a proxy server? Configure the web browser to not use the proxy server. • Are two or more users browsing the camera images simultaneously? It may take time to display the screen or refresh interval may become slower when two or more users...
  • Page 202 21 Troubleshooting Symptom Cause/solution Reference pages User registration for the • Is the registered E-mail address correct? “Viewnetcam.com” service When an E-mail with the “Viewnetcam.com” website fails. link is not received, the registered E-mail address may be incorrect. Visit the “Viewnetcam.com” website (http://www.viewnetcam.com/) to register the correct E-mail address.
  • Page 203 [SD memory card] tab? Format the SD memory card. • Is any recognition error received when the “Diag.” of “E-mail notification” or “Panasonic alarm protocol” is used? Format the SD memory card. • Isn’t the SD memory card out of order? There are limited times to overwrite on an SD memory card.
  • Page 204 21 Troubleshooting Symptom Cause/solution Reference pages Audio is not output from other • Some of the products such as a network disk products such as a network recorder or PC software package may not support disk recorder or PC software “G.711”...
  • Page 205 21 Troubleshooting Symptom Cause/solution Reference pages H.264 images are not • When “Network Camera View 4S” is deleted from a displayed. PC on which both the viewer software “Network Camera View 3” and “Network Camera View 4” are installed, H.264 images will not be displayed. In this case, delete “Network Camera View 3”...
  • Page 206 Select [Allow]. displayed on the information bar. “This webpage wants to run the following add-on: `WebVideo Module’ from `Panasonic System Networks Co.,Ltd.`.” (Internet Explorer 9 or Internet Explorer 10, Internet Explorer 11) The following message is • Click the information bar and select “Install displayed on the information ActiveX Control”.
  • Page 207 Click the [Install] button on the bar. displayed “Security Warning” window. “This webpage wants to install the following add-on: `nwcv4Ssetup.exe’ from `Panasonic System Networks Co.,Ltd.`.” (Internet Explorer 9 or Internet Explorer 10, Internet Explorer 11) An unnecessary status bar or •...

  • Page 208: Directory Structure Of Drive E

    (Ex.img_1301010123000001.jpg) 13010112.02 Destination where images are to be saved by the SD memory PULL recording function of Panasonic network disk recorder Destination where log files are to be saved (for the system administration) 10000001 M_ALARM Video saved at the alarm occurrence (Approx. 20 MB per file) (Ex.10000001_13 1224193826_A.mp4)
  • Page 209 Notes Operating Instructions...
  • Page 210 For U.S. and Canada: Panasonic System Communications Company of North America, Unit of Panasonic Corporation of North America www.panasonic.com/business/ For customer support, call 1.800.528.6747 Two Riverfront Plaza, Newark, NJ 07102-5490 Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 www.panasonic.ca...

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