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Chapter 7. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your appliance server. You might need to
connect a monitor, mouse, and keyboard to aid in your troubleshooting.
If you cannot locate and correct the problem using the information in this section, see
"Using the Recovery CD" on page 112 for information on how to use the Recovery CD
that comes with your appliance server to restore the original preinstalled software.
The "Getting information, help, and service" on page 114 has information on how to
obtain help from IBM for your appliance server.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
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© Copyright IBM Corp. 2001
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See "POST" on page 85
for more information.
Diagnostic programs and error messages
The appliance server diagnostic programs are stored in upgradable read-only
memory (ROM) on the system board for the model 8654 or provided on the IBM
Enhanced Diagnostics CD for the model 8672. These programs are the primary
method of testing the major components of your appliance server. See
"Diagnostic programs and error messages" on page 95 for more information.
Light Path Diagnostics
The Light Path Diagnostics feature is for identifying system errors on the xSeries
130 model 8654.
Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the "Troubleshooting charts" on page 107 for more information.
Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, parts information, technical hints and
tips, and downloadable files. In addition, you can choose to receive electronic
mail (e-mail) notifications whenever new information becomes available about
your registered products.
After you register and create a profile for your xSeries products, you can diagnose
problems using the IBM Online Assistant, and you can participate in the IBM
discussion forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following addresses on the
Web:
— http://www.ibm.com/pc/register
— http://www.ibm.com/pc/support
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