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Chapter 5. Solving problems
This section provides basic troubleshooting information to help you resolve
common problems that might occur with your server. You might need to connect a
monitor, mouse, and keyboard to aid your troubleshooting.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v POST beep codes, error messages, and error logs
v Troubleshooting charts
v Diagnostic programs and error messages
v Customized support page
© Copyright IBM Corp. 2002
The power-on self-test (POST) generates beep codes and messages that indicate
successful test completion or the detection of a problem. See "POST beep code
descriptions" on page 38.
These charts list problem symptoms, and suggested steps to correct the
problems. See "Troubleshooting charts" on page 39 for more information.
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the IBM Enhanced Diagnostics CD for the xSeries Hosting Appliance.
These programs are the primary method for testing the major components of
your server.
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, parts information, technical hints
and tips, and downloadable files. In addition, you can choose to receive email
notifications whenever new information becomes available about your registered
products.
After you register and create a profile for your Eserver products, you can
diagnose problems using the IBM Online Assistant, and you can participate in
the IBM discussion forum. For more detailed information about registering and
creating a customized profile for your IBM products, visit the following Web
sites:
– http://www.ibm.com/pc/register
– http://www.ibm.com/pc/support
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