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Table 17. Troubleshooting charts.
Device
A serial device does not work.
Software problem
Suspected software problem.
Universal Serial Bus (USB)
port problems
A USB device does not work.
110
IBM xSeries 130: User's Reference
Verify that:
1.
The device is compatible with the appliance server.
2.
The serial port is enabled and is assigned a unique address.
If the problem continues, call for service.
To determine if problems are caused by the software, verify that:
•
Your appliance server has the minimum memory requirements to use the
software. For memory requirements, see the information that comes with the
software.
Note:
If you have just installed an adapter or memory, you might have a memory
address conflict.
•
The software is designed to operate on your appliance server.
•
Other software works on your appliance server.
•
The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
If the problem continues, contact your place of purchase.
Verify that:
•
You are not trying to use a USB device during POST if you have a standard (non-
USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
•
The correct USB device driver is installed.
•
Your operating system supports USB devices.
If the problem continues, call for service.
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