Canon Oce Colr Wave 500 Operation Manual page 333

Event message
[PS/PDF resource or language prob-
lem; one or more pages not correctly
printed]
[No pages were generated when pro-
cessing the document]
[Job deleted because it is not recov-
erable (data is corrupt or incom-
plete)]
[Job deleted because it causes a soft-
ware crash in the printer]
[Job was deleted from the queue af-
ter a media request timeout]
[Job cannot be printed because the
required PS/PDF license is not availa-
ble]
[Job cannot be printed because the
required PDL is disabled]
[Folding disabled because legend not
detected or rotated document
doesn't fit on available media]
[Document is not a PDL or the PDL is
not supported]
Troubleshoot
The Postscript or PDF file is complex or corrupt.
• Try to print it from an application using the Océ Wide
format Printer Driver for Microsoft
• If the error persists, contact your local Service repre-
sentative.
The file contains non printable pages.
• The graphic commands in the file could be missing,
the file is corrupt.
• The shift setting could be set to a value that causes
the image to move completely off the paper.
This message can appear when the printer is restarted
after a power failure and some documents in the printer
spool are corrupt.
• Reprint the job from the submission application or
from the Smart Inbox.
This message can appear when the printer is restarted
after a power failure and some documents in the printer
spool cause software problems.
• Generate the file again.
• If the error persists, contact your local Service repre-
sentative.
The job has been deleted from the print queue because
the time-out of the media request expired and the [Ac-
tion after media request timeout] is set to [Delete the
job]
• Reprint the job from the submission application or
from the Smart Inbox.
• For Postscript and PDF files, check if the license is in-
stalled.
• Click [Configuration] - [Printer setup] and change the
printing of this page description language to [Ena-
bled].
The [Océ Finishing Assistant] disabled folding. This can
happen if the image cannot be rotated so that the legend
is visible after folding and fit on the available media.
This may also happen if the [Océ Finishing Assistant]
cannot detect the location of the legend.
• You can fold manually.
• Disable [Océ Finishing Assistant] if you do not care
where your legend is after folding or if you want to
fold a drawing without a legend.
• Load a larger media size if the rotated drawing fits in-
to the maximum foldable media width (check the fin-
isher specifications).
Check if the printer recognizes the format of the sent job.
• Submit the file via the job submitter.
• Print directly from the application.
Event messages
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Windows
Chapter 8 - Solve Problems
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