7,01X.4X Process Faults - Xerox Phaser 8560MFP Service Documentation

Table 2 Printhead Restraint Fault 7,009.42 Troubleshooting Procedure
Step Questions or Actions
7 Test the Wiper Drive.
Run the Service Diagnostics Wiper Drive
test.
Does the Wiper Drive operate correctly?
Initial Issue
Phaser 8510/8560MFP Multifunction Product
Yes No
Replace the Exit Repair the Wiper
Module (REP 3.0.7). Drive.

7,01X.4x Process Faults

A Process Drive or Printhead error has occurred. The following troubleshooting procedures
apply to these errors:
7,010.43 Printhead is stuck or is not tilting properly over the cam.
7,011.44 Soft fault. System continues to operate.
7,012.45 Transfix Home Sensor does not indicate home position.
7,014.47 The Printhead is not locked in the restraint spring.
7,015.48 The Head Tile Restraint Spring is out of place.
Initial Actions
• Check that the Process Drive gear train is properly homed.
• Check for obstructions or ink spills around the Printhead.
• Verify the Printhead travels smoothly from left to right.
• Check the Printhead Restraint Arms.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1 7,010.4x through 7,015.4x Troubleshooting Reference Table
Applicable Parts
Process Drive, PL 4.0
Head Tilt Solenoid, PL 4.0
Head Tilt Gear, PL 4.0
Restraint Arms, PL 2.0
Head Maintenance Clutch, PL 4.0 I/O Board (2/2), Figure 10
Troubleshooting Procedure
The Printhead is stuck, or incorrectly positioned.
Table 2 Printhead Restraint Fault 7,010.xx through 7,015.xx Troubleshooting Procedure
Step Questions or Actions
1 Reboot the system.
Does the error persist?
2 Check the Printhead Lock Arms.
Do the arms rotate correctly?
3 Check for ink spills around the Printhead
and Printhead Tilt Gears. The Printhead
should move when pushed left or right.
Is the area around the Printhead clean
and unobstructed?
10/2006
2-19
Process Faults
Wiring and Plug/Jack References
Right Side Harness / I/O Control, Figure 8
Left Side Harness (2/2), Figure 5
Yes No
Go to Step 2. Complete.
Go to Step 3. Repair or replace the
Printhead Restraints
(REP 2.0.8).
Go to Step 4. Remove ink spills or
obstructions.
Error Messages and Codes
7,009.42, 7,01X.4x