Using The Virtual Remote Control; Tips For Troubleshooting; Place A Test Call - Polycom realpresence group 300 User Manual

User Guide for the Polycom RealPresence Group Series and the Polycom Touch Control

Using the Virtual Remote Control

During normal operation, the Polycom Touch Control uses an IP connection to communicate with the
RealPresence Group system. If this connection is lost for more than 2 minutes, you might see error
messages on the RealPresence Group system monitor and the Polycom Touch Control screen.
After you are disconnected, you can use a virtual remote control on the Polycom Touch Control to access
the RealPresence Group system until the connection is restored. The virtual remote control sends IR signals
across the room, so make sure the back of the Polycom Touch Control is facing the RealPresence Group
system camera.
Using the Virtual Remote Control
When the IP connection is restored, the virtual remote control is no longer available.

Tips for Troubleshooting

If you are having problems making a call or need to view system information, diagnostics, or configure some
administration settings, refer to the following sections:

Place a Test Call

Viewing Call Statistics Using the Polycom Touch Control
Search for Answers in the Product Documentation
Use the Knowledge Base
Place a Test Call
To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of
worldwide numbers that you can use to test your Polycom RealPresence Group system is available at
www.polycom.com/videotest.
Try these best practice methods:
● Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access code or country code.
● To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
● Find out if the system you are calling is powered on and is functioning properly.
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