Dymo XTL 500 User Manual page 55

Problem/Error Message
Cutter jam
Label jam
Label maker overheated
Invalid file
Error
If you need further assistance, visit the Support section of the DYMO Web site at
support.dymo.com.
™
50 XTL 500
User Guide
Solution
The cutter blade is not operating properly.

Clean the cutter blade.

Click Continue in the error message dialog box to clear
the error condition.
See the Cleaning the Cutter Blade on page 48 for
instructions on removing and replacing the cutter
mechanism.
The labels are not feeding properly in the label maker.

Feed the label manually. See Feed on page 42.

Remove and reinsert the label cartridge.
The label maker has overheated.
Wait for a few moments until the label maker cools down to
resume printing.
A label or image file cannot be read. Delete the file and
transfer the file from your computer again. See
Transferring Files on page 45 for more information.
An error message with no explanation means a problem
with the label maker has been detected but no further
information can be supplied.
Turn the label maker off and then on again.
If this does not solve the problem, contact Customer
support.dymo.com
Support at .