Avaya 5610 User Manual
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Avaya 5610 User Manual

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IP Office

4610 and 5610 User Guide

th
15-601080 Issue 0b4 (28
February 2008)

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Summary of Contents for Avaya 5610

  • Page 1: 4610 And 5610 User Guide

    IP Office 4610 and 5610 User Guide 15-601080 Issue 0b4 (28 February 2008)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Contents 4610 and 5610 User Guide......................1 The Telephone..........................5 Overview..............................5 Call Appearance Keys ..........................7 Call Appearance Key Icons ........................8 System Features ............................8 Logging On ..............................9 Logging Off ............................... 10 No User ..............................10 The Display............................... 11 Basic Call Handling Features....................
  • Page 4 4610 and 5610 User Guide Changing Feature Key Labels ........................33 Displaying Language Selection ........................ 34 Phone Screen on Answer......................... 34 Phone Screen on Calling.......................... 35 Display Call Timers........................... 35 Message Display Rate..........................35 Visual Alerting............................36 Function Keys .......................... 37 Overview of the Function Keys .........................

  • Page 5: The Telephone

    This guide covers the use of the 4610 and 5610 phones on IP Office. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems.
  • Page 6 4610 and 5610 User Guide 5. Options: Displays the Options main screen, from which display and application settings can be updated 6. Call Handling Buttons: • HOLD: Red button used to place a call on hold. • TRANSFER: Transfers a call to another phone.

  • Page 7: Call Appearance Keys

    Coverage Appearance keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 4610 and 5610 User Guide Page 7 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 8: Call Appearance Key Icons

    4610 and 5610 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button.

  • Page 9: Logging On

    If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not. 4610 and 5610 User Guide Page 9...

  • Page 10: Logging Off

    4610 and 5610 User Guide Logging Off If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes. If you are logging off from another extension, the system will log you back in at your home extension, unless the force-login option is set.

  • Page 11: The Display

    When the Authorization code, if required, is entered, the number you enter is displayed as "ssss" for security purposes. Note • The items displayed by your IP phone, may differ slightly from the items listed above. 4610 and 5610 User Guide Page 11 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 12: Basic Call Handling Features

    • To redirect an incoming call, press DROP to redirect the call to Forward On No Answer (if set) or voicemail (if available). 4610 and 5610 User Guide Page 12 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 13: Making A Call

    When the call is answered, either speak or pick up the handset and speak to the called party. Clearing a Call To clear an established call: Either • Replace the handset. • Press DROP. 4610 and 5610 User Guide Page 13 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 14: Headset Working

    4610 and 5610 User Guide Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET.

  • Page 15: Speakerphone

    The phone dials the number for you. 4610 and 5610 User Guide Page 15 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 16: Redial

    4610 and 5610 User Guide Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

  • Page 17: Hold

    2. To transfer the new call to the held call, press TRANSFER and dial the number of the held call 3. To complete the transfer, press TRANSFER again. 4610 and 5610 User Guide Page 17 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 18: Conference

    4610 and 5610 User Guide Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes • The number of parties allowed in a conference is controlled by your phone system. • Two Call Appearance keys are required for the conference feature.

  • Page 19: Parking Calls

    If you place a call to an extension with Private Call on, you will hear the Number Unobtainable tone. Note • Private call is not a default feature. If you require this option, contact your administrator. 4610 and 5610 User Guide Page 19 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 20: Using Speed Dials

    You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 4610 and 5610 User Guide Page 20 IP Office...

  • Page 21: Editing A Speed Dial

    Backspace to delete it or to delete the last character entered, press Backspace. 4610 and 5610 User Guide Page 21 IP Office 15-601080 Issue 0b4 (28th February 2008)
  • Page 22 4610 and 5610 User Guide 4. As you enter Name characters you can use a number of other controls: • Case: Change the case of the current character between upper and lower case. • Moves the cursor right one character.

  • Page 23: Using The Call Log

    You can also delete individual log entries or the all entries in a particular log. Caution • Call log entries are lost whenever the phone system or the individual phone are reset. 4610 and 5610 User Guide Page 23 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 24: Accessing The Call Logs

    4610 and 5610 User Guide Accessing the Call Logs To access the call logs: 1. Press Log. 2. The call log always opens in the Missed calls log. • Missed: The log of calls that rang your extension but were not answered. This includes calls that were diverted to voicemail or another number after ringing your extension.

  • Page 25: Turning A Log Entry Into A Speed Dial

    4. To delete the log entries, select Delete. To return to the call log without deleting the log entries, press Cancel. Exiting the Call Logs • Press PHONE/EXIT. 4610 and 5610 User Guide Page 25 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 26: Using Visual Voice

    Group Mailbox Administrator. Note • The email option is only available if VoiceMail Pro is installed, and Voicemail Email has been configured for you. 4610 and 5610 User Guide Page 26 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 27: Listen To Voicemails

    Send. Note • Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the options. 4610 and 5610 User Guide Page 27 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 28: Send A Voicemail

    4610 and 5610 User Guide Send a Voicemail To send a message to another person or Group: Voice. 1. Press 2. Press Message and dial the extension of the person or Group. 3. Press Message again. The soft-key Record is displayed.

  • Page 29: Changing Your Mailbox Password

    2. Key in the user's extension number. 3. Press Vmail Transfer. The call will be transferred directly to the users mailbox; the extension is not alerted. 4610 and 5610 User Guide Page 29 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 30: Email Alerts

    4610 and 5610 User Guide Email Alerts The Email option is displayed if: • You have Voicemail pro installed • Voicemail Email has been configured for you. To view or change the current email alert status: 1. Press Voice. 2. Press Email.

  • Page 31: Changing Options

    Save. You will hear a confirmation tone and be returned to the options menu. 5. If you want to return to the options menu without changing the ring pattern, press Cancel. 4610 and 5610 User Guide Page 31 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 32: Viewing Ip Settings

    4610 and 5610 User Guide Viewing IP Settings Views of phone and system information are available from the IP settings screen. You do not normally need to view this information, however your system administrator may ask you to report certain values from any of the status screens in the event of problems.

  • Page 33: 4610 And 5610 User Guide

    6. To return to the Label screen without saving the changes, press Cancel. To return the main Options menu, press Return. 7. To return to the Call Handling screen without saving the changes, press PHONE/EXIT. 4610 and 5610 User Guide Page 33 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 34: Displaying Language Selection

    4610 and 5610 User Guide Displaying Language Selection When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana...

  • Page 35: Phone Screen On Calling

    Message Display Rate. It will toggle between Fast and Slow. 3. Press Save. To restore the previous setting without changing it, press Cancel. 4610 and 5610 User Guide Page 35 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 36: Visual Alerting

    4610 and 5610 User Guide Visual Alerting When this option is set to No (the default), ringing is the only notification of an incoming call. When set to Yes, your phone rings and your voice message indicator light flashes to alert you to an incoming call.

  • Page 37: Function Keys

    If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. 4610 and 5610 User Guide Page 37 IP Office...

  • Page 38: Function Key Programming

    4610 and 5610 User Guide Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to...
  • Page 39 Function Keys Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 4610 and 5610 User Guide Page 39 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 40: Shorthand Programming Mode

    4610 and 5610 User Guide Shorthand Programming Mode 1. Press Admin or Admin 1. See Function Key Programming. 2. The Admin or Admin1 menu is displayed, similar to the following: Admin Pages With the exception of Expl?, the names shown are the features that you can assign to soft keys.

  • Page 41: Longhand Programming

    To keep the existing function and forget the function just programmed, press Keep • To delete the existing function and forget the function just programmed, press Delete 4610 and 5610 User Guide Page 41 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 42: System Features

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional only. • To Cancel All Forwarding, dial *00. Note • Cancelling all forwarding will also cancel any Follow Me you have set. 4610 and 5610 User Guide Page 42 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 43: Ip Office 15-601080 Issue 0B4 (28Th February

    The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed an unsupervised transfer to another extension. If that extension does not answer, the call will be re-directed to you as the originator. 4610 and 5610 User Guide Page 43 IP Office...

  • Page 44: Voicemail

    4610 and 5610 User Guide Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone.

  • Page 45: Default Short Codes

    *57*N# Forward On Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 4610 and 5610 User Guide Page 45 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 46: Management And Troubleshooting

    If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your system administrator for assistance or additional troubleshooting information. 4610 and 5610 User Guide Page 46 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 47: Troubleshooting Chart

    • Dialling from this application does not go through: Your administrator must administer settings for the Enhanced dialling feature beyond the defaults. 4610 and 5610 User Guide Page 47 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 49: Index

    .............42 email alerts ............30 IP settings ..............32 listen..............27 overview..............26 send ..............28 language ..............34 transfer..............29 lights/display ............46 voicemail ............44, 45 line appearance ............7 4610 and 5610 User Guide Page 49 IP Office 15-601080 Issue 0b4 (28th February 2008)

  • Page 50: Ip Office 15-601080 Issue 0B4 (28Th February

    Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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