Avaya 5610 User Manual
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Avaya 5610 User Manual

Avaya ip office telephone system user guide 5610, 4610
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IP Office
5610/4610 Phone User Guide
th
Issue 2d (15
September 2005)

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Summary of Contents for Avaya 5610

  • Page 1 IP Office 5610/4610 Phone User Guide Issue 2d (15 September 2005)

  • Page 2: Table Of Contents

    Display Call Timers ... 25 Message Display Rate ... 25 Visual Alerting ... 25 System Features ... 26 Introduction... 26 Making Calls ... 26 Answering Calls... 26 Call Waiting ... 27 5610/4610 Phone User Guide IP Office Page ii Issue 2d (15th September 2005)
  • Page 3 Voicemail ... 28 Default Feature Codes ... 29 Management and Trouble Shooting ... 30 Overview... 30 Testing Your Phone... 30 Trouble Shooting Chart ... 31 Index... 33 5610/4610 Phone User Guide Page iii IP Office Issue 2d (15th September 2005)

  • Page 4: The Phone

    The Phone Overview This guide covers the use of the Avaya 5610 and 4610 telephones on Avaya IP Office telephone system. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems.
  • Page 5 Phone/Exit: Displays the phone application main screen or, if applicable, exits the current IP Office based feature, such as Speed Dial or Call Log, and normalizes the display 5610/4610 Phone User Guide IP Office Page 5 Issue 2d (15th September 2005)

  • Page 6: Call Appearance Keys

    System Features This would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their 5610/4610 Phone User Guide IP Office default settings.

  • Page 7: Call Appearance Keys Icon Icons

    In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features Introduction for details of System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages. 5610/4610 Phone User Guide IP Office key puts the...

  • Page 8: Basic Call Handling Features

    See Dialing a Speed Dial Number. • When the call is answered, either speak or pick up the handset and speak to the called party. 5610/4610 Phone User Guide IP Office buttons. The display shows the volume level. Speaker or...

  • Page 9: Clearing A Call

    Dialing a Speed Dial Number. • When the call is answered, speak to the called party. 5610/4610 Phone User Guide IP Office next to the flashing bell icon ( ): to have the phone dial the last number that you Issue 2d (15th September 2005) Headset.

  • Page 10: Speakerphone

    3. If the entry you want is not displayed, use Key the first letter of the required name to jump to the page with a matching entry. 4. The phone dials the number for you. 5610/4610 Phone User Guide IP Office SpDial softkey. The Speed Dial screen is displayed.

  • Page 11: Redial

    ( ) by pressing the second call’s Call Appearance button ( ). If AutoHold is off, then pressing the second call’s Call Appearance button ( ) will drop the first call. To transfer a held call see Transfer. 5610/4610 Phone User Guide IP Office . Use to cycle through the against it.

  • Page 12: Transfer

    Make or answer the second call. The new call requires to be transferred to the first held call. To transfer the new call to the held call, press complete. 5610/4610 Phone User Guide IP Office Transfer Drop. You can return to the held call by Conference and then Transfer again.

  • Page 13: Conference

    Press Conference. All held calls are added to the conference. To leave a conference call: 1. To leave a conference, press 5610/4610 Phone User Guide IP Office Conference. The existing call is put on hold. Conference again. Drop. Page 13...

  • Page 14: Using Speed Dials

    You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 5610/4610 Phone User Guide IP Office keys.

  • Page 15: Editing A Speed Dial

    3. Select the speed dial entry you want to delete. Press dials. 4. Press Delete again or 5. Select another entry to delete or press 5610/4610 Phone User Guide IP Office to display different pages of speed Cancel to exit without deleting. Exit to return to the speed dial list.

  • Page 16: Adding A New Speed Dial

    5. When the Name has been entered, press 6. The Number menu is displayed. Enter the required number, including any external line access digit (9 say): 5610/4610 Phone User Guide IP Office Add. If a message stating that the speed dial list is full...
  • Page 17 Save: Save the speed dial changes. • Cancel: Return back to the speed dial directory without making any changes. When the Number has been entered, press 5610/4610 Phone User Guide IP Office to move the cursor to the right if the incorrect number and Save.

  • Page 18: Using The Call Log

    You can also delete individual log entries or the all entries in a particular log. • Caution: Call log entries are lost whenever the telephone system or the individual phone are reset. 5610/4610 Phone User Guide IP Office Log. keys.

  • Page 19: To Access The Call Logs

    Call make the call. 5. If the number shown is external but doesn't include the external dialing prefix used by your telephone system, go off-hook, dial the prefix and then press 5610/4610 Phone User Guide IP Office Missed, key adjacent to the entry.

  • Page 20: To Turn A Log Entry Into A Speed Dial

    Delete to delete the log entries Press Cancel to return to the call log without deleting the log entries. To Exit the Call Logs Press Phone/Exit. 5610/4610 Phone User Guide IP Office key adjacent to the entry. Cancel. InAns or Outgo to select the log.

  • Page 21: Changing Options

    The miscellaneous status screens provide additional information about your telephone and its connections. To return to the first View IP Settings screen, press 5610/4610 Phone User Guide IP Office Personal Ringing. A menu with the current ring pattern Save. You will hear a confirmation tone keys and select from: Return.

  • Page 22: Display Contrast

    The display will show Ext.=xxx in the top row. Simply press # and enter your password (consult your System Administrator). Changing Feature Key Labels This action is currently not supported on IP Office. 5610/4610 Phone User Guide IP Office Contrast Control keys to adjust the level of contrast.

  • Page 23: Language Selection

    To return to the options menu without saving any changes, press • To save the settings and return to the options menu, press both the original and the selected language). 5610/4610 Phone User Guide IP Office Language. A menu listing the available languages appears. Return.

  • Page 24: Application Options

    2. Select Save. (To restore the previous setting without changing it, press saving or canceling, the first Options main screen is displayed. 5610/4610 Phone User Guide IP Office Redial feature button. It will toggle between Last Issue 2d (15th September 2005) Cancel.) After...

  • Page 25: Display Call Timers

    Options and then select the Visual Alerting feature button. It will toggle between No and Yes. 2. Select Save. (To restore the previous setting without changing it, press saving or canceling, the first Options main screen is displayed. 5610/4610 Phone User Guide IP Office Cancel.) After Cancel.) After Cancel.) After...

  • Page 26: System Features

    Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. 5610/4610 Phone User Guide IP Office RBak feature key to...

  • Page 27: Call Waiting

    *13*N# to re-direct the calls back to your own extension, before you return to it. At your own extension: *14*N# from your own extension. *14*# to cancel either feature from your own extension. 5610/4610 Phone User Guide IP Office Page 27 Issue 2d (15th September 2005)

  • Page 28: Do Not Disturb

    1 to retrieve your mail. The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 5610/4610 Phone User Guide IP Office Page 28...

  • Page 29: Default Feature Codes

    Voicemail Off *20*N# Set Hunt Group Night Service *21*N# Clear Hunt Group Night Service Toggle Calls Call Pick Up Any Call Pick Up Group 5610/4610 Phone User Guide IP Office *32*N# Call Pick Up Extension *33*N# Call Queue Hold Music *35*N#...

  • Page 30: Management And Trouble Shooting

    4. If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information. 5610/4610 Phone User Guide IP Office Mute button, then press the...

  • Page 31: Trouble Shooting Chart

    Set your ringer volume to a higher level using the phone, place a call to your extension to test the above suggested solution. • All other IP problems: Contact your System Administrator. 5610/4610 Phone User Guide IP Office Volume keys. From another Issue 2d (15th September 2005) Page 31...
  • Page 32 You have 100 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry. Dialing from this application does not go through: Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults. 5610/4610 Phone User Guide IP Office Page 32 Issue 2d (15th September 2005)

  • Page 33: Index

    After 24, 25 Buttons 4 Answer CALL LOG Call 8, 26 APPLICATION 31 Answer 8 Call Logs 5610/4610 Phone User Guide IP Office Access 8, 9, 19 Exit 20 Overview 18 Call Logs 4 Call Logs 8 enter 22 Call Logs 9...
  • Page 34 Labeling 24 Forwarding 27 Labeling 24 Français 23 Lamp Operation 6 Function Active 7 Language 23 Function Keys 7 5610/4610 Phone User Guide IP Office Language Selection Number 16 Number 24 Last 24 Number 29 Last Number 24 Number menu 16...
  • Page 35 Return 21 pressing 8 Return 22 Speaker 4 Return 23 Speaker 8 Return 30 Speakerphone Ride Call 29 Adjust 10 5610/4610 Phone User Guide IP Office end 10 Transfer 12 use 10 Trouble Shooting Speakerphone 8 Chart 31 Speakerphone 10 Turn...
  • Page 36 5610/4610 Phone User Guide Page 36 IP Office Issue 2d (15th September 2005)
  • Page 38 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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