Avaya IP Office 5610 User Manual
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Avaya IP Office 5610 User Manual

Avaya IP Office 5610 User Manual

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IP Office
5610 User's Guide
40DHB0002USFG – Issue 1 (9th February 2005)

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Summary of Contents for Avaya IP Office 5610

  • Page 1 IP Office 5610 User’s Guide 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 2: Table Of Contents

    Page ii - Contents Contents The 5610 Telephone ................6 Overview of the 5610......................6 Call Appearance Keys ......................8 System Features........................8 Call Appearance/Function Key Icons ..................9 Basic Call Handling Features ............10 Answer a Call ........................10 Making a Call........................
  • Page 3 Quality of Service (QoS) Information .................... 24 Phone Interface ..........................24 Miscellaneous Information ......................24 Adjusting the Display Contrast ..................25 Logging off the 5610 IP Telephone ................. 25 Backup/Restore Options....................25 Changing Feature Key Labels ..................26 Language Selection......................26 Function Keys ..................
  • Page 4 OCSeq - Set Outside Call Sequence.................... 46 Page - Page..........................46 Park - Park (#) ..........................46 Park - Call Park to Other Extension (!)..................46 Contents - Page iv IP Office 5610 User’s Guide 40DHB0002USFG – Issue 1 (9th February 2005)
  • Page 5 Testing the Telephone's Lights and Display ................. 58 Troubleshooting Chart ..................... 58 Resetting the IP Telephone ..................... 60 Resetting Your Phone........................60 Power Cycling Your Phone ......................60 Index..................... 61 IP Office 5610 User’s Guide Contents - Page v 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 6: The 5610 Telephone

    The 5610 Telephone Overview of the 5610 This guide covers the use of the Avaya 5610 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software. The diagram below shows the main 5610 telephone features.
  • Page 7 Overview of the 5610 The 5610 Telephone - Page 7 Call Handling Buttons: See Basic Call Handling Features on page 10. • Hold: Red button used to place a call on hold • Transfer: Transfers a call to another phone •...

  • Page 8: Call Appearance Keys

    Page 8 - Overview of the 5610 The 5610 Telephone Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.

  • Page 9: Call Appearance/Function Key Icons

    Overview of the 5610 The 5610 Telephone - Page 9 Call Appearance/Function Key Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

  • Page 10: Basic Call Handling Features

    Basic Call Handling Features Basic Call Handling Features Answer a Call When a call arrives at your 5610 telephone, you hear a ringing tone and a blinking bell ( ) icon appears against the associated call appearance key. To answer an incoming call: Do one of the following: •...

  • Page 11: Headset Working

    Basic Call Handling Features - Page 11 Headset Working When a headset is to be used on your 5610, it must be plugged in to the headset socket on the side of your 5610 telephone. To activate the headset and switch off the handset, press Headset.

  • Page 12: Speed Dial

    Redial The Redial (or Last Number Dialed) feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your 5610 will store the up to three of the last numbers dialed. Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

  • Page 13: Transfer

    All held calls are added to the conference. To leave a conference call: 1. To leave a conference, press Drop. IP Office 5610 User’s Guide Basic Call Handling Features - Page 13 40DHB0002USFG – Issue 1 (9th February 2005) Transfer...

  • Page 14: Speed Dials

    Page 14 - Overview of Speed Dials Speed Dials Speed Dials Overview of Speed Dials The 5610 can store up to 48 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the key adjacent to a name, dials the speed dial number stored with that name.

  • Page 15: Using Speed Dials

    Cancel to exit without deleting. Select another entry to delete or press Exit to return to the speed dial list. IP Office 5610 User’s Guide Speed Dials - Page 15 40DHB0002USFG – Issue 1 (9th February 2005) Using Speed Dials...

  • Page 16: Adding A New Speed Dial

    Cancel - Return back to the speed dial directory without making any changes. When the Name has been entered, press Done. Page 16 - Speed Dials IP Office 5610 User’s Guide Using Speed Dials 40DHB0002USFG – Issue 1 (9th February 2005)
  • Page 17 Cancel - Return back to the speed dial directory without making any changes. When the Number has been entered, press Save. IP Office 5610 User’s Guide Speed Dials - Page 17 40DHB0002USFG – Issue 1 (9th February 2005) Using Speed Dials...

  • Page 18: Using The Call Log

    Using the Call Log Using the Call Log Overview of the Call Log The 5610 maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered.

  • Page 19: Using The Call Logs

    You can also delete individual log entries or the all entries in a particular log. The following paragraphs detail how to use the Logs. Note: Call log entries are lost whenever the telephone system or the individual 5610 telephone are reset. To Access the Call Logs Press Log.

  • Page 20: To Turn A Log Entry Into A Speed Dial

    Cancel to return to the call log without deleting the log entries. To Exit the Call Logs Press Exit. Page 20 - Using the Call Log IP Office 5610 User’s Guide Using the Call Logs 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 21: Changing The 5610 Options

    This option must only be used by the System Administrator. Select display language • Enables you to select which of eight languages is used to on your 5610 display. Does not effect the language selected on the IP Office. IP Office 5610 User’s Guide Changing the 5610 Options - Page 21 40DHB0002USFG –...

  • Page 22: Application Options

    (To restore the previous setting without changing it, press Cancel.) After saving or canceling, the first Options main screen is displayed. Page 22 - Changing the 5610 Options IP Office 5610 User’s Guide Application Options 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 23: Display Call Timers

    Application Options Changing the 5610 Options - Page 23 Display Call Timers This action controls whether the duration of the current call is displayed or not. If set to Yes, the duration of the current call is displayed on the call appearance key. If set to No, the call duration will not be displayed.

  • Page 24: Personal Ringing

    Changing the 5610 Options Personal Ringing You can choose from among eight different ring patterns. This alters the tone and style of ringing used by the 5610, e.g. the number of rings will still vary according to the type of call. Press Options and select Personal Ringing.

  • Page 25: Adjusting The Display Contrast

    Because each telephone system has unique characteristics and settings, modifying the Backup/Restore options generally require the assistance of the System Administrator. For example, it is unlikely that a 5610 IP Telephone user would know the specific Server IP Address to enter when setting up FTP parameters. Hence: Due to the technical nature of this feature, it is highly recommended that this feature is only used by the System Administrator.

  • Page 26: Changing Feature Key Labels

    This function is currently not supported on IP Office. Language Selection When the 5610 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana characters).

  • Page 27: Function Keys

    Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name. Some of these features are default features supported by all 5610 telephones (e.g. SpDial and Log on the Soft Keys) and are always available. Others are system features that can only be programmed by the System Administrator for Function Keys.

  • Page 28: Function Key Programming

    Admin1: The programmable functions available via an Admin 1 key. Name Description Toggles Data Park Park User Group Group Number Dial Flash Hook Flash Page 28 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 29: Shorthand Programming Mode

    • Press Delete to delete the existing function and forget the function just programmed. IP Office 5610 User’s Guide Function Keys - Page 29 40DHB0002USFG – Issue 1 (9th February 2005) Function Key Programming...

  • Page 30: Longhand Programming

    • Press Delete to delete the existing function and forget the function just programmed. Page 30 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 31: Function Key Features

    System Administrator has not setup group monitoring, then the options shown are Call, Message, Vmail and CallB. [User | Digital Telephony | User] IP Office 5610 User’s Guide Function Keys - Page 31 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 32: Absnt - Set Absent Text

    Admin key gives access to the menus for programming functions against keys. [User | Digital Telephony | Emulation | Self-Administer] Page 32 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 33: Apear - Appearance

    This function also overrides call waiting indication when the user has a call on hold. [User | Digital Telephony | Advanced | Busy | Busy On Held] IP Office 5610 User’s Guide Function Keys - Page 33 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 34: Cfrwd - Call Forwarding All (!)

    This function will not work if the extension has a current call. [User | Digital Telephony | Advanced | Call | Conference Add] Page 34 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 35: Cpark - Call Park (!)

    CWOff key switches call waiting for the extension off. [User | Digital Telephony | Advanced | Call | Call Waiting Off] IP Office 5610 User’s Guide Function Keys - Page 35 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 36: Cwon - Call Waiting On

    - Search for a name match in the telephone systems directory of external numbers. [User | Digital Telephony | Emulation | Directory] Page 36 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 37: Dirct - Dial Direct

    [User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Exception Del] IP Office 5610 User’s Guide Function Keys - Page 37 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 38: Dpkup - Directed Call Pickup (!)

    [User | Digital Telephony | Emulation | Drop] DTone - Secondary Dial Tone Return secondary dial tone to the user. This function is currently not supported on the 5610 telephone. Emrgy - Dial Emergency Dials a specified number regardless of any call barring applied to the user.

  • Page 39: Fwbno - Forward On Busy Number

    Can also be used in conjunction with FwdH- - Forward Hunt Group Calls Off on page 40. [User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls On] IP Office 5610 User’s Guide Function Keys - Page 39 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 40: Fwdh- - Forward Hunt Group Calls Off

    Can also be used in conjunction with FwNOn - Forward On No Answer On on page 40. [User | Digital Telephony | Advanced | Forward | Forward On No Answer Off] Page 40 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 41: Fwuon - Forward Unconditional On

    Here- cancels the use of follow me at the target extension. [User | Digital Telephony | Advanced | Follow Me | Follow Me Here Cancel] IP Office 5610 User’s Guide Function Keys - Page 41 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 42: Here+ - Follow Me Here

    HGDis disables just the extension's membership of that group. [User | Digital Telephony | Advanced | Hunt Group | Hunt Group Disable] Page 42 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 43: Hgns+ - Set Hunt Group Night Service (!)

    [User | Digital Telephony | Advanced | Hold | Hold Call] See also: • Rtriv - Retrieve Call on page 51. IP Office 5610 User’s Guide Function Keys - Page 43 40DHB0002USFG – Issue 1 (9th February 2005) Function Key Programming...

  • Page 44: Holdcw - Hold Call Waiting

    ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 5610 telephone. IDial - Dial Intercom The same as IAuto - Automatic Intercom on page 44. This function cannot be programmed through the phone by the user.

  • Page 45: Listn - Call Listen

    [User | Digital Telephony | Advanced | Set | Set No Answer Time] See also: • VMOff - Voicemail Offon page 54. IP Office 5610 User’s Guide Function Keys - Page 45 40DHB0002USFG – Issue 1 (9th February 2005) Function Key Programming...

  • Page 46: Ocseq - Set Outside Call Sequence

    • Park - Call Park to Other Extension (!) on page 46. • Ride - Ride Call on page 51. Page 46 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 47: Pcall - Priority Call

    See also: • CPkUp - Call Pickup (!) on page 35. • DPkUp - Directed Call Pickup (!) on page 38. IP Office 5610 User’s Guide Function Keys - Page 47 40DHB0002USFG – Issue 1 (9th February 2005) Function Key Programming...

  • Page 48: Pickm - Call Pickup Members

    [User | Digital Telephony | Advanced | Call | Call Queue] See also: • DCW - Dial CW on page 36. Page 48 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 49: Rbak+ - Ringback When Free

    Free] RBSeq - Set Ringback Sequence Sets the ringing pattern (sequence) used for voicemail and ringback calls. This function is currently not supported on the 5610 telephone. Recor - Call Record Records the current call at the specified target extension.

  • Page 50: Relay - Relay Pulse

    [User | Digital Telephony | Advanced | Call | Resume Call] See also: • SusCW - Suspend CW on page 52. • Suspe - Suspend Call on page 52. Page 50 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 51: Rtriv - Retrieve Call

    [User | Digital Telephony | Emulation | Send All Calls] See also: • DNDOn - Do Not Disturb On on page 37. IP Office 5610 User’s Guide Function Keys - Page 51 40DHB0002USFG – Issue 1 (9th February 2005) Function Key Programming...

  • Page 52: Spres - Ad Suppress (!)

    The timer is reset for each new call made or answered. When timer mode is selected, a is shown next to Timer. [User | Digital Telephony | Emulation | Timer] Page 52 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 53: Tmday - Time Of Day (!)

    VMCol key appears followed by the mailbox name. [User | Digital Telephony | Advanced | Voicemail | Voicemail Collect] IP Office 5610 User’s Guide Function Keys - Page 53 40DHB0002USFG – Issue 1 (9th February 2005) Function Key Programming...

  • Page 54: Vmoff - Voicemail Off

    [User | Digital Telephony | Advanced | Set | Set Wrap Up Time] See also: • NATim - Set No Answer Time on page 45. Page 54 - Function Keys IP Office 5610 User’s Guide Function Key Programming 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 55: System Features

    If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. IP Office 5610 User’s Guide System Features - Page 55 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 56: Call Forwarding

    *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. Page 56 - System Features IP Office 5610 User’s Guide Call Forwarding 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 57: Voicemail

    Forward on busy number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID IP Office 5610 User’s Guide System Features - Page 57 40DHB0002USFG – Issue 1 (9th February 2005) Voicemail...

  • Page 58: Management And Troubleshooting

    • Application-specific troubleshooting; this chart describes problems and solutions specific to a 5610 application (Phone, Speed Dial, Call Log, or Web Access). • Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
  • Page 59 OPTIONS: No Options other than “View IP Your administrator has turned off all user-settable options. Settings” display IP Office 5610 User’s Guide Management and Troubleshooting - Page 59 40DHB0002USFG – Issue 1 (9th February 2005) Troubleshooting Chart...

  • Page 60: Resetting The Ip Telephone

    Because the type of power cycle mentioned in Step 2 involves re- programming certain values, it should only be performed by your System Administrator. Page 60 - Management and Troubleshooting IP Office 5610 User’s Guide Resetting the IP Telephone 40DHB0002USFG – Issue 1 (9th February 2005)

  • Page 61: Index

    Off................ 35 Login............. 45 , 46 , 49 On................ 36 Logout ..............45 Suspend ............36 , 52 Flash ..............38 Callback ..............33 IP Office 5610 User’s Guide Index - Page 61 40DHB0002USFG – Issue 1 (9th February 2005)
  • Page 62 PCall ..............47 Call Waiting ............44 PhyEx..............47 Hold Music ............. 45 PickA..............47 HoldCW..............44 PickG ..............47 Hook Flash............. 38 PickM ..............48 Page 62 - Index IP Office 5610 User’s Guide 40DHB0002USFG – Issue 1 (9th February 2005)
  • Page 63 Ringback ............. 49 Ringback Off............53 Server IP Address..........25 Ringback On............53 Wrap Up Time............54 Absent Text ............32 WUTim ..............54 IP Office 5610 User’s Guide Page 63 - Index 40DHB0002USFG – Issue 1 (9th February 2005)
  • Page 64 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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