Foscam FI9821P User Manual

Foscam FI9821P User Manual

Indoor hd pan/tilt wireless ip camera with p2p
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User
User
Indoor HD Pan/Tilt Wireless IP Camera with P2P
Model: FI9821P
Color: Black/White
Model: FI9831P
Color: Black/White
Manual
Manual
Model: FI9826P
Color: Black/White
Model: FI9816P/FI9815P
Color: Black/White
V2.6

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  • Page 1 User Manual User Manual Indoor HD Pan/Tilt Wireless IP Camera with P2P Model: FI9821P Model: FI9826P Color: Black/White Color: Black/White Model: FI9831P Model: FI9816P/FI9815P Color: Black/White Color: Black/White V2.6...
  • Page 2: Table Of Contents

    Table of Contents 1 Overview.................................. 1 1.1 Key Features..............................1 1.2 Read Before Use............................2 1.3 Package Contents............................2 1.4 Physical Description........................... 2 1.5 Hardware Installation..........................5 2 Access the IP Camera............................6 2.1 Hardware Connection & Software Installation..................6 2.2 Access the Camera in LAN........................6 2.3 Access the Camera in WAN........................
  • Page 3: Overview

    FOSCAM provides Smart Phone App for Android and iPhone users, please search and install Foscam App named Foscam on App Store and Google Play for iOS and Android devices, then you can view your camera anywhere, anytime on your smart mobile devices.
  • Page 4: Read Before Use

     Embedded free FOSCAM DDNS(dynamic domain name service) Service  Supporting the Third Party Domain Name Service  Support two-way audio  Support ONVIF protocols Multi-level users management with password protection   Motion detection alert via email or upload image to FTP ...
  • Page 5 Antenna: Used to connect external wireless antenna Bottom View There are some labels located of the camera; this is an important feature of original Foscam cameras. If your camera does not have labels, it may be a clone. Cloned Foscam cameras can not use original firmware and are not eligible for warranty or technical services.
  • Page 6 WPS is connecting Flashing every 0.2 seconds EZLink takes effect Flashing every 0.1 seconds SoftAP is started Constant for 3 secondsone time Reset to take effect Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 7: Hardware Installation

    Step 1: Screw the mount on the wall with the two screws Provided. Step2: Loosen the thumb screws to adjust the mount to the desired position. Once the position is set, tighten the screws securely. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 8: Access The Ip Camera

    The default HTTP port NO. is 88. Double click the IP Camera Tool icon to run, and it should find the camera’s IP address automatically after you plug in the network cable. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 9 Go to Settings - Network - Port panel, you can see and change the HTTP and HTTPS port NO. NOTE: When logging in for the first time, you will need to download and install the add-on. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 10: Access The Camera In Wan

    , or keep it as default. Subnet Mask: Keep it as default. Gateway and DNS Server: Set it to the IP address of your router. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 11 TP-LINK brand wireless router as an example.  If there is a UPnP function in your router: Choose “Forwarding > UPnP”, make sure that the Current UPnP Status is Enabled. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 12 “Forwarding > Virtual Servers” panel for setup. Click Add New. Input the port and IP address of your camera and click Save. Here you have finished the Port Forwarding setup. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 13: Using The Vlc Player

    Enter either one of the following four URLs in the VLC 1.rtsp://admin:123@192.168.1.11:88/videoMain 2.rtsp:// @192.168.1.11:88/videoMain 3.rtsp://:123@192.168.1.11:88/videoMain 4.rtsp://admin@192.168.1.11:88/videoMain Open the VLC, and go to “Media”--”Open Network Stream” option, then enter the URL in VLC. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 14 Sometimes you may need to enter the user name and password for another time. Click OK and you can see the real-time preview. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 15: Ip Camera Connection To The Server

    VLC. 2.5 IP camera connection to the server Device supports ONVIF 2.2.1 protocol, You can easily access NVR with ONVIF or server with ONVIF. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 16: Surveillance Software Gui

    Input the new username and password, click "Modify" to complete the modification. You will now use the new username and password to login to the camera in the future. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 17: Setup Wizard

    Device Name: You could give name for your camera. System Time: Select the time zone you need to set the date, time,format and so on. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 18 Wireless networks: Click “Scan”, find the SSID of your wireless router, select and enter the password. IP: Set IP address of the camera. You could obtain an IP automatically or set the IP address according to your needs. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 19: Surveillance Window

    3.3 Surveillance Window Section 1 FOSCAM Logo/ Live Video / Settings/Playback buttons : FOSCAM LOGO : Path to surveillance window. Click this button to go back to the surveillance window : Path to Administrator Control Panel, Click it, to go to Administrator Control Panel and do advanced settings.
  • Page 20 The bigger the resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more fluent video streaming, please select resolution VGA. 3) Maximum frame rate Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 21 Zoom in the camera’s lens. Zoom out the camera’ lens. You can adjust the speed of the lens’ zoom in Settings--PTZ--Pan & Tilt Speed--Zoom speed panel. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 22 If you want to define or change the cruise trace, please go to Settings PTZ Preset Settings panel. How to do cruise? Firstly: Select one track in the track dropdown list. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 23: Preset Settings

    If you want to see one preset position you have set, only select the preset position name from the preset drop-down list, and click go button, the camera will go to the preset position. Section 7 IR LED Lights Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 24 PC. 5----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, right Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 25 Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view back to original size. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 26 Press Esc button or double click right mouse and cancel the function. NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 27: Advanced Camera Settings

    4.2.2 Device Status On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so on. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 28: Session Status

    Session status will display who and which IP is visiting the camera now. 4.2.4 Log The log record shows who and which IP address accessed or logout the camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 29: Basic Settings

    4.3.2 Camera Time This section allows you to configure the settings of the internal system clocks for your camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 30: User Accounts

    Here you can create users and set privilege, visitor, operator or administrator. The default user account is admin, with a blank password. You can enter the users accounts of visitor, operator and administrator Manually. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 31: How To Change The Password

    Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see the new added account on the Account list. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 32: How To Change The Username

    Firstly, select the account which you want to change the username, then select “Change username”, enter the new password, lastly click modify to take effect. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 33 The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window.
  • Page 34 Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which series the camera belongs to. Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 35 Firstly, make sure all of the cameras you added can be accessed through the internet. (The way to configure DDNS is in chapter 4.4.4) login to the first camera using a DDNS domain name and port. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 36 5 ---- Click Add button and to take effect NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 37: Network

    If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of your router or computer. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 38 PC. If you don’t know the subnet mask, gateway and DNS server, you can check your computer’s local area connection as follows: Control Panel →Network Connections →Local Area Connections →Choose Support →Details Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 39: Wireless Settings

    Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router in the list. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 40 Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable. Never shut down the power of the camera until the IP camera is able to connect to the wireless Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 41 4.4.3 PPPoE Some models support PPPoE. If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 42 Some models does not have this function. 4.4.4 DDNS FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for example.
  • Page 43 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21. Another way to change the HTTP port NO. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 44 LAN IP address. Make sure you set a static LAN IP address! Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 45: Mail Settings

    Enter SMTP server for sender. SMTP port is usually set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 46 4) Incorrect user or password 5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 47: Ftp Settings

    Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly. FTP Mode: Here supports two modes: PORT and PASV. Username/password: The FTP account and password. Click Save to take effect. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 48: Video

    Access the IP Camera by Smart Phone (Android or iOS operating system) First of all, you must open the P2P function of the IP Camera at “Settings --> Network --> P2P.” Foscam App named Foscam on App Store and Google Play for iOS and Android devices NOTE:...
  • Page 49: On Screen Display

    Bit Rate Value (2Mbps). Select NO and the bit rate is constant with Bit Rate Value (2Mbps). 4.5.2 On Screen Display This page is used to add timestamp and device name on the video. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 50: Privacy Zone

    There are two options: Yes or NO. Select yes and draw a mask area on the video, the mask area will be black on the video. The mask area. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 51: Snapshot Settings

    Pictures Save To: FTP or SD card. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP or SD card automatically. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 52: Alarm

    4.6 Alarm 4.6.1 Motion Detection IP Camera supports Motion Detection Alarm, when the motion has been detected, the IP Camera will make a alarm. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 53 If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first. C Take Snapshot Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 54 Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at anytime, the camera will alarm. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 55 NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 56 The alarm device(door sensor, infrared sensor, smoke detectors, etc) send input command to the network camera, then the network camera send output command to the alarm output device(local audible alarm, lights alarm,etc.). Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 57 Figure c There is an IO alarm input/output lines in the FOSCAM camera rear, as shown in Figure c. Enable IO alarm need this cable to connect to the alarm device (door sensor, infrared sensor, smoke detector, etc.). I/O Alarm has four ports: ...
  • Page 58: Record

    This section will allow you to change the record files storage path and the record time. 4.7.1 Storage Location On this page you can change the alarm and manually recording storage path. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 59: Alarm Recording

    Enter the local folder :Click here,you can enter the local folder. 4.7.2 Alarm Recording 4.7.3 Local Alarm Recording This page you can enable the local alarm record and Local Alarm record time. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 60: Schedule Recording

    When the video is selected as SD card, the device supports pumping frame recording. When the parameter Recording Location is set SD Card on the Storage Location page, you can configure parameters as shown in follow figure. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 61 The schedule recording will stop while alarm recording is beginning, and it will continue automatically after alarm recording end. You can refer to "alarm schedule." in "Alarm" about editing the time of recording Schedule.  Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 62: Ptz

    There are three zoom speed types: fast, normal, slow. NOTE: only FI9826P has zoom function. 4.8.2 Cruise Settings This section explains how to add/ delete/ alter one cruise track. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 63 Vertical: The camera will rotate from up to down Horizontal: The camera will rotate form left to right. Add: Add one cruise track, then click save button. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 64 Right Most last down left. You can add preset on the left of the surveillance window. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 65 After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you have added. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 66 / tilt and stops at center. Go to Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt and Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 67: Firewall

    4.10.1 Back-up& Restore Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 68: System Upgrade

    Click Browse, choose the correct bin file and then click System upgrade. Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 69: Upgrade Firmware

    CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 70: Patch Installation

    Reset button on the bottom of the camera. 4.10.5 Reboot Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 71: Playback

    : The type of records files, Here supports two typs: Normal record, Alarm record and All records. : Click this button to search all record files satisfy the conditions you selected. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 72 Click this button to stop the record files Open or stop audio Click this button to make full screen, and double click left mouse to exit full screen. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 73: Appendix

    6 Appendix 6.1 Frequently Asked Questions 6.1.1 Install the add-on of Firefox browser, Google Chrome and IE Chrome. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 74 Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 75 Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 76 Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 77 6.1.2 Uninstall the add-on of Firefox browser, Google Chrome and IE Chrome. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 78: I Have Forgotten The Administrator Password

    There are two ways to resolve this problem: Please add the camera as a trusted site to resolve this issue. The steps are : IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 79: No Pictures Problems

    If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don’t use port 88. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 80: Default Parameters

    LAN IP. (For more details see: How to add cameras in WAN) 6.2 Default Parameters Default network Parameters IP address: obtain dynamically Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 81: Specifications

    WEP, WPA, WPA2 WEP, WPA, WPA2 Security EZLink √ √ √ √ √ √ √ √ √ √ External I/O √ 802.3af PoE RS-485 Interface Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 82 Microphone √ √ √ √ Input Built-in √ √ √ √ √ Speaker External Speaker √ √ √ √ Output Physical and Environmental Waterproof Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 83: Ce & Fcc

    Operation of this Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168...
  • Page 84: Warranty

    No warranty service is provided unless the product is returned to an authorized return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty implications.
  • Page 85  Normal wear and tear. Return Procedures  Please read FOSCAM warranty policy & policy of your reseller first before sending items back to point-of-purchase. Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)  number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will allow your reseller to track your return much easier and help them expedite processing your request.
  • Page 86 FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it without incurring any liability.
  • Page 87: Obtaining Technical Support

    User’s Guide has not answered. If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our reseller cannot provide service, please contact our service department: tech@foscam.com...

This manual is also suitable for:

Fi9831pFi9826pFi9815pFi9816p

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