Victory Q5 User Manual page 9

Disclaimer
Carefully inspect all items for damages before accepting delivery. note any damages on the freight bill or
express receipt. request name and signature of the carrier's agent and keep copy to support your claim. Upon
acceptance of items, owner assumes responsibility for its safe arrival. Report damages to the carrier and file
a claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with
necessary forms for filing a claim.
Damages caused during transit are not covered under our warranty. Please contact us to file an insurance claim.
Please inspect contents of package(s) carefully upon receiving! We must be notified of any damages and/or
missing parts within seven (7) days upon your receipt of package(s). Claims will not be accepted after seven (7)
days. NOTE: Items were thoroughly tested and carefully packed in our factory before shipping.
Products must be returned in good working condition with ALL original parts and documentation packed in
ALL original cartons, fillers and shipping cartons. A restocking fee of 10% will be charged for all approved
return(s). Exchanges or returns may not be accepted if any packaging is missing.
Make sure to inspect the hood for damages and defects before installation. Appearance flaws of the hood found
after installation and not affecting hood performance is not covered under our warranty for returns or exchang-
es. Service visits not covered under warranty will carry a service charge.
Before Installation: Return for exchange or refund (please see above for acceptable returns).
After Installation: NO exchange or refund.
Contact Us
If you need any assistance, please contact us at 1.800.394.4020 or send us an email : info@kitchenhoods.ca.
Please have your order number and model of the range hood ready. This information will help them better
respond to your request.
If you need replacement parts, we recommend that you only use genuine parts. Our accessories and parts are
engineered and designed specifically for this series of range hood, each is rigorously tested assuring the utmost
in durability and reliability, providing a factory match, factory-installed appearance and functionality tailored to
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The information in this document is subject to change without notice, please contact your local reseller for updated details.