Troubleshooting; Back To Contents; Common Troubleshooting Procedures - VTech ErisTerminal VSP600 Administrator And Provisioning Manual

T
ROUBLESHOOTING
If you have difficulty with your VSP600 base station, please try the suggestions below.
For customer service or product information, contact the person who installed your
system. If your installer is unavailable, visit our website at
businessphones.vtech.com

Common Troubleshooting Procedures

Follow these procedures to resolve common issues. For more troubleshooting information,
see the user's manual for your product.
The DECT handset doesn't register. "Registration failed" appears on the screen.
 Ensure the handset is fully charged and in the charger. Remove and replace the
handset in its charger before selecting Register on the VSP600.
 Ensure the handset is not already registered to another base station. If it has been
registered to another base station, deregister it.
The firmware upgrade or configuration update isn't working.
 Before using the WebUI, ensure you have the latest version of your web browser
installed. Some menus and controls in older browsers may operate differently than
described in this manual.
 Ensure you have specified the correct path to the firmware and configuration files
on the SERVICING > Firmware Upgrade > Auto Upgrade page and the
SERVICING > Provisioning page.
 If the phone is not downloading a MAC-specific configuration file, ensure the
filename is all upper case.

Troubleshooting

VSP600 Administrator and Provisioning Manual
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