Troubleshooting - Sony UP-D898MD Instructions For Use Manual

Troubleshooting

Before you call for service, please check the problems
and solutions described below. If you cannot solve the
problem, contact the nearest authorized dealer.
Symptom Causes/remedies
First few prints New paper roll just installed?
tIf a new roll of paper has just been
spotted with small
dots.
Print job does not start • Paper does not feed.
even after transmitting
picture from the
computer.
• Alarm sounds.
• Paper feeds but printing does not
Paper Jams • Jammed paper visible?
• Condensation collected in unit?
Printouts dirty. • Thermal head dirty?
• Platen roller dirty?
The unit stops printing When printing almost black images
while printing almost continuously, the thermal head
black images protection circuit may shut down the
continuously and the unit to prevent the thermal head from
message "COOLING" overheating.
is displayed on the tWait for the message to disappear.
LCD.
Paper is not fed Platen roller dirty?
smoothly. tClean the platen roller. (page 25)
28
Troubleshooting
loaded, paper dust may cause white
spots in printed images. Press the
FEED button and hold it down to
feed about 15 - 20 cm (6 - 8 in) and
then release. (page 13)
tPower switched on?
tUnit connected correctly?
tPaper roll loosen?
tHas the thermal head
overheated? The thermal head
may overheat when the unit
prints dark image continuously.
Wait until the head cools down.
tPaper loaded correctly?
(page 13)
start.
tPaper loaded with the wrong
side up? (page 12)
tPress the OPEN button to open
the door panel, remove the
printout or the paper roll, and
then gently pull the jammed
paper out of the unit.
tIf the unit has just been brought
into a warm room from a cold
location, condensation may have
formed inside the unit. Switch
the unit off and let it set for 1 - 2
hours (until it warms to room
temperature), then try printing
again.
tUse the head cleaning sheet
provided with the unit to clean
the thermal head. (page 24)
tClean the platen roller using a
soft cloth moistened with ethyl
alcohol. (page 25)
Symptom Causes/remedies
Printing is interrupted. Does the sunlight or incandescent light
When printing, the that includes strong infrared light
unit discharges several irradiate the paper exit?
tThe unit has an infrared light sensor
centimeters of the
white paper and stops. that detects the printing paper.
The print operation Therefore, when the light directly
cannot be performed. irradiates the paper exit, paper
The FEED operation detection may not operate correctly.
cannot be performed. Do not expose the paper exit to
When the paper is set light directly.
correctly, "EMPTY" is
displayed.