Sony UP-897MD Troubleshooting Manual

Also See for UP-897MD:

Instructions for use manual (160 pages)

Instructions for use manual (218 pages)

Service manual (68 pages)

Table of Contents

Contents

1 Troubleshooting
2 Error Messages
3 Documents / Resources
- 3.1 Download manual

Sony UP-897MD Troubleshooting Manual

Troubleshooting

Before you call for service, please check the problems and solutions described below. If you cannot solve the problem, contact the nearest authorized dealer.

Symptom	Causes/remedies
First few prints spotted with small dots	New paper roll just installed? If a new roll of paper has just been loaded, paper dust may cause white spots in printed images. Press the FEED button and hold it down to feed about 15~20 cm (6~8 in.) and then release.
Print job does not start	Paper does not feed. tPower switched on? Unit connected correctly? Paper roll loose? "MU:MLT" selected from the "MULTI" menu item? Alarm sounds. Paper loaded correctly? Has the thermal head overheated? The thermal head may overheat when the unit prints dark image continuously. Wait until the head cools down. Is the video signal of the image input? Paper feeds but printing does not start. Paper loaded with the wrong side up?
Black borders or missing portions around the printout	This problem may result from the video signal input to the unit. Change the setting of the "SCAN" menu item.
Paper Jams	Jammed paper visible? Press the OPEN button to open the paper door, remove the printout or the paper roll, and then gently pull the jammed paper out of the unit. Condensation collected in unit? If the unit has just been brought into a warm room from a cold location, condensation may have formed inside the unit. Switch the unit off and let it set for 1 - 2 hours (until it warms to room temperature), then try printing again.
Printouts dirty	Thermal head dirty? Use the head cleaning sheet provided with the unit to clean the thermal head.
Paper is not fed smoothly	Platen roller dirty? Clean the platen roller.
The unit stops printing while printing almost black images and the message "COOL" is displayed on the LCD.	When printing almost black images continuously, the thermal head protection circuit may shut down the unit to prevent the thermal head from overheating. tStop printing and allow the thermal head to cool.
White lines or small letters on the screen are not printed clearly.	Is "CO:ON" selected in the "COLOR" menu item for black and white input signals? Select "CO:OFF" in "COLOR" when the input signal is a black and white signal.
Small squares appear over the whole screen	Is "CO:OFF" selected in the "COLOR" menu item for color input signals? Select "CO:ON" in "COLOR" when the input signal is a color signal.
The printout is too dark or too light	Is the 75 Ω select switch set correctly? Is the "MEDIA" menu item set correctly? Is the "GAMMA" menu item set correctly?
The printout seems stretched or enlarged	Is "AS:1:1" selected in the "ASPCT" menu item? Select "AS:4:3."

Error Messages

Messages appear on the LCD under the following conditions. Take the remedial actions shown next to the messages to correct the problem.

Messages	Description and remedy
DOOR	The paper door is open. Close the paper door until it is locked securely.
EMPTY	There is no paper loaded. Paper has been used up. Load some paper.
COOL	The protection circuit that prevents the thermal head from overheating has been activated. tWait for the message to disappear. Printing will then resume automatically.
LOCK	The menu operation function is locked. The jog dial, CONTR control and BRIGHT control are disabled. If you want to perform menu operations or use those controls, contact the nearest authorized dealer.