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Before you call for service, please check the problems and solutions described below. If you cannot solve the problem, contact the nearest authorized dealer.
Symptom | Causes/remedies |
First few prints spotted with small dots | New paper roll just installed?
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Print job does not start |
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Black borders or missing portions around the printout | This problem may result from the video signal input to the unit.
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Paper Jams |
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Printouts dirty | Thermal head dirty?
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Paper is not fed smoothly | Platen roller dirty?
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The unit stops printing while printing almost black images and the message "COOL" is displayed on the LCD. | When printing almost black images continuously, the thermal head protection circuit may shut down the unit to prevent the thermal head from overheating. tStop printing and allow the thermal head to cool. |
White lines or small letters on the screen are not printed clearly. | Is "CO:ON" selected in the "COLOR" menu item for black and white input signals?
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Small squares appear over the whole screen | Is "CO:OFF" selected in the "COLOR" menu item for color input signals? Select "CO:ON" in "COLOR" when the input signal is a color signal. |
The printout is too dark or too light |
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The printout seems stretched or enlarged | Is "AS:1:1" selected in the "ASPCT" menu item?
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Messages appear on the LCD under the following conditions. Take the remedial actions shown next to the messages to correct the problem.
Messages | Description and remedy |
DOOR | The paper door is open.
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EMPTY |
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COOL | The protection circuit that prevents the thermal head from overheating has been activated. tWait for the message to disappear. Printing will then resume automatically. |
LOCK | The menu operation function is locked. The jog dial, CONTR control and BRIGHT control are disabled.
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Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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