Cisco 7811 Manual

Overview

1. Handset Light- Indicates whether you have an incoming call (flashing red) or a new voice message (steady red)
2. Select- Scroll through menus, highlight items and select highlighted item
3. Voicemail- Autodial your voice messaging system
4. Applications- Access call history, user preferences and phone settings
5. Contacts- View and search the Corporate directory
6. Volume- Adjust handset, headset and speakerphone volume (off hook) and ringer volume (on hook)

Internal Dialing – 5-digit extension or 11-digit phone number (Ex. 1-314-953-5000)
External Dialing – 10-digit (local) or 11-digit number (long distance) with area code. (Ex. 1-203-606-1922)
Emergency Services – Dial 911

On-Screen Icons

	Off-Hook
	On-Hook
	Connected Call
	Incoming Call
	Missed Call
	Received Call
	Placed Call
	Call on Hold / Resume Call

Handling Incoming Calls

When you receive an incoming call, three (3) options will appear on the screen for managing the call:

• Answer – accepts the incoming call
• Decline – immediately sends the call to voicemail
• Ignore – silences the ringing of the incoming call and gracefully sends it to voicemail

Making Calls

• To make an internal call, dial your parties' 5 digit extension or full 11-digit phone number.
• To make an external call, dial '1' followed by the 11 digit number
• For emergencies, dial 911.

Placing Calls on Hold

• During an active call, press the Hold softkey or the Hold button on the right-side of the phone.
• To resume, press the Hold button or the Resume softkey.

Note: You do not need to place call on hold when you are transferring or conferencing. The phone will automatically place the call on hold once you press the transfer or conference keys.

Muting a Call

• To mute a call, use the Mute button located on the right-side of your phone. The Mute button will illuminate 'red' when in use.
• To unmute, press the Mute button again.
  The light will turn off once the call is unmuted.

Transferring Calls

• During an active call, press the Transfer softkey or the Transfer button on the right-side of the phone.
• Dial the number you wish to transfer the call to.
• To complete the Transfer, you must press the Transfer key again.
  • If you press Transferbefore the second call is answered, you are invoking a Cold/Direct Transfer.
  • If you press Transferafter the second call is answered, you are invoking a Warm Transfer and you will be able to speak to the person you are transferring to before completing the transfer.

Ad-Hoc Conferencing

• During an active call, press the Conference softkey or the Conference button on the right-side of the phone.
• Dial the number you wish to conference into the call or select the Active Call softkey, if joining existing calls together.
• To complete the Conference, you must press the Conference key again.
  • If you press Conferencebefore the second call is answered, you are invoking a Cold Conference.
  • If you press Conferenceafter the second call is answered, you are invoking a Warm Conference and you will be able to speak to the person you are conferencing in before completing the conference.

Note: The maximum number of attendees per ad-hoc conference is six (6), including yourself.

Accessing Voicemail

Initial Voicemail Setup
Note – The default voicemail PIN is 724665.

• Press the Voicemail button.
• You will be prompted to begin the Self Enrolment Process to set your voicemail box up.
• Follow the recorded instructions:
  • Record name and press #
  • Record standard greeting and press #
  • Enter a new password and press #

Checking Voicemails Remotely

• Dial your phone number.
• When you hear your greeting press * (star).
• When prompted, enter your PIN (voicemail password) and press #.
• Follow prompts to listen to your messages.

Forwarding Calls

• Press the Forward All softkey.
  • For internal, dial the internal extension. Then, press Forward all.
  • For external, dial the '91' plus the 10-digit number. Then, press Forward all.
• You may also forward all calls to voicemail by pressing the Forward All softkey. Then, pressing the Voicemail button on the phone.
• To turn off forward all, press Forward off.

Note: You may be required to press ... to display the Forward all softkey.

Call History

• To view Call History, press the down arrow at the bottom of the Navigation pad on your phone.