Troubleshooting; Product Support And Contact Information - Billion BiPAC 8501 R3 Quick Start Manual

Troubleshooting

1. None of the LEDs are on when you turn on the router.
Check the connection between the adapter and the router. If the error persists, you may have
a hardware problem. In this case you should contact technical support.
2. Can't ping any PCs on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC
connected. If it is off, check the cables between your router and the PC. Make sure you have
uninstalled any software firewall for troubleshooting. Verify that the IP address and the subnet
mask are consistent between the router and the workstations.
3. Frequent loss of DSL line sync (disconnections).
Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between them and
the wall socket (unless you are using a Central Splitter or Central Filter installed by a qualified
and licensed electrician), and ensure that all line filters are correctly installed and the right
way around. Missing line filters or line filters installed the wrong way around can cause
problems with your DSL connection, including causing frequent disconnections. If you have a
back-to-base alarm system you should contact your security provider for a technician to make
any necessary changes.
4. You have forgotten your router login and/or password.
Try the default login and password, please refer to User Manual. If this fails, you can restore
your router to its factory settings by holding the Reset button on the back of your router for 6
seconds or more.

Product Support and Contact Information

Most problems can be solved by referring to the Troubleshooting section in the User Manual. If
you cannot resolve the problem with the Troubleshooting chapter, please contact the dealer
where you purchased this product.
Contact Billion
WORLDWIDE
http://www.billion.com
Billion BiPAC 8501 R3/ 8521 R3 SHDSL.bis Firewall Bridge/Router
BiPAC 8501R3/8021R3 V.1.010
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